Home Care Assist Stoke

19 Park Lane, Fenton, Stoke-on-Trent ST4 3JP
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9.3 20 Reviews
  • Home Care Assist Stoke, Stoke-on-Trent
Home Care Assist believes that everyone should be empowered to live their lives as they wish; this may include the right to remain living in their own home while receiving the support they require to live a fulfilling and active life.

Whatever a client or service user's needs are, staff believe that by providing the right care, support and assistance they can enable people to live their lives with dignity in an independent, safe and secure way.

One of the ways this is achieved for service users is by providing trained and experienced home care staff, recruited from a variety of healthcare backgrounds to help give the best support to clients in the comfort of their own homes. All carers undergo a rigorous selection process and are chosen only if they demonstrate the highest moral standards and the ability to care for people in a professional and non-intrusive way.

A Home Care Assist carer is highly organised, hard-working and genuinely caring. As a caring company, Home Care Assist spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their environment.

Home Care Assist aims to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.

Each person has their specific requirements, and are assessed as such. Home Care Assist staff, work closely with each client to determine what kind of care services they'll need ultimately producing a carefully drafted unique, person-centred care plan. The assessment process is on-going, and families will always be informed and kept up-to-date. Care plans are continually reviewed and updated as and when any changes need making.

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Care Provided by Home Care Assist Stoke

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Peter Rolls (Director)

Funding & Fees Guide for Home Care Assist Stoke

  • Prices

  • £25.95 per hour

Home Care Assist Stoke Reviews (20)

9.3

Home Care Assist Stoke has a Review Score of 9.3 (9.333) out of 10, based on 5 reviews in the last 2 years. Over all time Home Care Assist Stoke has 20 reviews.

Overall Experience

  • 14
  • 4
  • 2
  • 0
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Date Published

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Review from P B (Wife of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died in January, he had been taken ill in November and didn't really recover properly, until November 24 he was at home and had the carers from this company, helping him to dress and wash and general health and safety. This meant that for the last two years of his life, he was able to live
in his own home with the help of the very excellent men and women of the company, always on time and not only did they help my husband but they were kind and generous in there time to listen to my worry's. I would like to thank them all and personally recommend them to anyone who needs that extra help.

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Review from B P (Client) assisted by family/friend published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care visitors are professional, friednly and always look out for my best interest, calling my family for advice or to get help for me if needed. I enjoy having a chat with my carers and they always make sure that I have drinks at hand and a meal of my choice even when I'm not hungry, they make something
for me to eat for when I am feeling hungry. They check that my windows and doors are locked in the evening and reassure me that I am safe.

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Review from J S (Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care. Girls do a wonderful job.

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Review from D L (Wife of Client) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and friendly. Office staff are always happy to sort and solve problems very quickly.

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Review from L D (Daughter of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Assist. All care workers have been polite, and professional and treated mum with patience, and respect and ensure that she keeps her dignity and independence at all times. The company always listens and provides follow-up with any questions and points raised to do with mum's care. Very polite
and professional care team at all levels. Thank you.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for your review, it's a pleasure looking after your mom. Please feel free to contact us if you ever need anything in the future.


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Review from N R (Daughter of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Assist has ensured my mother is in the best hands throughout the care visits she has daily.
The personal touch and ongoing contact with the company is more than we have experienced previously. My mother looks forward to her calls as the carers go above and beyond and provides not only care
but also companionship throughout the day.
As a family, our minds have been put at rest knowing Home Care Assist is providing the care my mother needs.


For anyone who needs support for their parents I can’t recommended this company enough. You won’t be disappointed and feel completely at rest knowing they provide a professional, compassionate and sympathetic service catering for all needs that may be needed.


Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for your amazing review, It's our pleasure to look after your mother.


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Review from Peter J (Grandson of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company. Looked after my grandad and always gave him outstanding care. No job was too big for them. Carers were always polite and treated my grandad with lots of respect. I will always recommend to anybody looking for home care.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you, Peter, for your review. It's a pleasure to look after your grandad.


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Review from Sydeny F (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service provided.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Glad you are happy with the service. If there is anything else please let us know.


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Review from Edith S (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly, they're always there to help me clean and tidy.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for the review, always here if you need anything else.


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Review from Kathleen B (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My girls are great.
My girls get me up in the mornings, help me take my tablets. Give me my breakfast and help all day.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Glad you love your girls, always here if you need anything else.


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Review from Leslie B (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service you provide.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for the review, Leslie. Glad you are happy with the service. Let us know if there is anything else we can do to help.


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Review from Carole H (Niece of Client) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Opportunity to discuss needs and things we are concerned about.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for your feedback, it's greatly appreciated.


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Review from O M (Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided us excellent and I would recommend Home Care Assist Stoke to my family and friends. No problem too big or small. Staff very friendly and well trained.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for the review, we're glad the service is excellent and you're receiving the care you deserve. We fully appreciate the time you have taken to give us a review and wish you the very best.


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Review from Margaret W (Daughter of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the care and the staff.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for taking the time to review our service. It is always great to receive positive feedback and I will ensure all feedback is passed to your care team.


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Review from Kim M (Daughter of Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To the team of lovely ladies who looked after our precious Mum. What a fantastic job you did. The love, care, and support you not only showed to Mum but to the family. We will never forget what you did. You showed Mum dignity and respect and allowed us to keep our promise to keep her in her home. You
allowed me to be Mum's daughter and not a carer. Thank you.

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Review from M H (Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carer (I prefer to use the term life improver) as that is what she has always done, and still does for nearly 8 months now, has greatly improved the quality of my life, and makes every v visit day worth looking forward to. I only wish I could afford more of her time, nothing has ever been too much
or too little for her to help with.

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Review from P J (Daughter of Client) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Assist looked after my mother until she sadly passed away. We have had several care providers prior, with not much luck. They were superb, very professional, kind and caring to my mum in her final days. I feel she has a good death with dignity and respect, many thanks to all of them involved.

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Review from G H (Husband of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been 100% pleased and satisfied with the care that my wife has received. The carers have been professional, competent and cheerful, and taken great pains to engage in an 'upbeat' manner with both my wife and myself. Their support and 'caring' approach has helped me to cope in a very difficult
situation. Well done! My grateful thanks to all concerned!

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Review from D H (Mother of Client) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finally, a care provider who do what they say, care. Having tried at least four different care providers over a period of two years, this is the firm that my son feels most comfortable with and of course, if he is happy, then so am I. Having met the staff and his carer, I am very confident that they
are professional and have my son's best interests at heart.

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Review from Richard H (Son of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home care agency has recently started looking after my mother, so far the service provided and the carers have been excellent. No complaints at all. Thank you.

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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Home Care Assist Stoke is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Home Care Assist Stoke is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) ) ÷ 30 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Care Assist Stoke is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Care Assist Stoke

What Type of Services does Home Care Assist Stoke offer?

Home Care Assist Stoke offers Home Care.

How many Carers does Home Care Assist Stoke employ?

Home Care Assist Stoke employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Assist Stoke to verify any information. View our terms and conditions. Home Care Assist Stoke has a Platinum Service – more info.