Specialist Care Team (Lancashire & Manchester)

28 Northumberland Street, Morecambe LA4 4AY
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9.5 25 Reviews
  • Specialist Care Team (Lancashire & Manchester), Morecambe
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Care Provided by Specialist Care Team (Lancashire & Manchester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Specialist Care Team Ltd
  • Person in charge
  • Julie Murray (Registered Manager)
Are you the Owner/Manager of Specialist Care Team (Lancashire & Manchester)? View your Advertising Options

Specialist Care Team (Lancashire & Manchester) Reviews (25)

Total of 25, showing 1-20
9.5

Specialist Care Team (Lancashire & Manchester) has a Review Score of 9.5 (9.477) out of 10, based on 11 reviews in the last 2 years. Over all time Specialist Care Team (Lancashire & Manchester) has 25 reviews.

Overall Experience

  • 13
  • 11
  • 1
  • 0
  • 0

Date Published

25
1
1
11
14

Review from Janice G (Daughter of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise these guys enough. Every single one of them shows care, consideration, and compassion for my Mum.
They go in twice daily to check she is all right, administer her tablets, and check her hearing aids. But they go above and beyond. Always checking if she has eaten and making her a drink
if she wants one.
Recently my Mum had a fall (UTI driven) and the staff that came to Mum's showed concern and support above and beyond their list of "Duties".
As Mum's Dementia progresses we will have no qualms about having these guys more often as Mum is really happy with them and they have made such a huge difference to her, and to our peace of mind knowing Mum sees someone twice a day.
Thank You. Thank You. You are all angels.

Reply from Julie Murray and Heather Wood, Registered Managers at Specialist Care Team (Lancashire & Manchester)

Thank you so much for your really kind words. Our team really enjoys visiting your Mum and they'll be absolutely touched by your comments - which have already been passed onto them. Thank you, again.


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Review from Barbara W (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly staff who are willing and able to assist with all my needs and requirements. I would have no complaints as all needs are met and catered for in a very friendly and cheery way. Very efficient.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

What a wonderful review to read! We truly appreciate your kind words about our team and will be sure to let them know. Knowing that you found our service friendly, caring, and efficient means the world to us. Thank you.


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Review from Sandeep S (Son of Client) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Specialist Care Team have been supporting my mum for quite a while now, and they visit her in her home. They have been tremendous in the care they offer and are very communicative in their style of what they can do and what they can't do, which is very helpful because it allows us to make choices that
suit us based on what they have said.
The carers are always very friendly and supportive to my mum and advise on not just her personal care but on other health matters that relate to her and get other professional bodies involved when she needs things.
I had another organisation before who were not very caused and actually caused anxiety and stress to my mum, but this is the complete opposite with this team.
Great service.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Many thanks for your kind words; we're really pleased that your mum is receiving the support she needs. I will be sure to pass your comments on to the team.


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Review from Jill N (Daughter of Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well cared for by all the staff assigned to him. If there is ever a problem, I am informed immediately. Nothing is left to chance. He clearly enjoys the time that the carers are with him. He knows he can speak to them about any problems he has, and they will sort it out for him. Staff are
friendly, polite and professional in all aspects of their work and clearly care about their clients. This then he's me to put my mind at rest when I am not with him, knowing he is in good hands. Thank you so much.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you for your heartfelt review. We're absolutely delighted to hear about your father's positive experience with our staff. It's our mission to provide high-quality care, prompt communication, and a sense of comfort for both our clients and their loved ones. Thanks for entrusting us with your father's care! I'll pass your comments on to the team too.


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Review from Mary M (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite satisfied with some of the care I receive.
The only thing is your get used to someone, and then younger/new people come.
I don't want to complain - they have to learn the job.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you for taking the time to share your experience. It's fantastic to hear that you're pleased with our services. We absolutely agree, our newer and younger team members are on a learning journey, and we're so grateful for your understanding while your key worker is currently on maternity leave.


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Review from Edna T (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very kind. Suits my needs - laugh and joke kindly at this moment in time.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

We're delighted to hear that our team is making your time with us enjoyable and meeting your needs. A laugh and a joke can brighten anyone's day, and we're happy we could bring that to you. Thanks for sharing your experience! I'll be sure to pass your comments on to the team.


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Review from Malcolm T (Husband of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good talks to her and help her be calm and leaves me to stay without worry.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you for your kind comments about how our team helps to support your wife. I'll pass these on to our team at the next meeting. Thank you.


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Review from Chris B (Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very positive experience with this company. The carers are all very respectful and very friendly. They are all ready to help me in any way I need. I have no complaints whatsoever.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you so much for your wonderful comments. It's so important for our carers to get the basics right, and being friendly and respectful is right up there! I'll ensure the team hear your comments at their next meeting. Thanks


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Review from R C (Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pros: like my regular support staff.
Like singing with staff and having fun.
Like my day visits hours in the afternoon.
Cons: don’t like changing times and rota.
Not letting me know when staff are sick and sending other staff - find it hard to get hold of the office at times.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you so much for your feedback. I know you've already had a conversation with the team about your rota. We've done a spot check of your last 100 visits and can see that on four visits we've had to change your staff member at the last minute. Unfortunately, times can arise when either the member of the team is too ill to come to work or they are dealing with an incident at a previous visit. Our duty team are aware that they must inform anyone of any potential changes and discuss these with the individual before making the change. We will regularly check in with you to ensure our communication is spot on for you. Your comments have already been discussed by the team, and I'll make sure to pass on your other comments to the front-line team. Thank you.


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Review from G H (Client) assisted by family/friend published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Confidence, reassurance, privacy and get one well.
Walking to the toilet from an armchair with a walking frame.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Many thanks for your kind comments and for your top review; we're really pleased that we're able to help. I have passed your message on to your team.


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Review from M T (Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Get on with most of the staff and get on well with two particular members of staff, find them so easy to chat about my problems and also do cooking and stuff. I would like one lady as my key worker because she is so easy to get along with and very helpful and the same as the other lady carer.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you for your comments. It's so important to us that you have at least one member of the team that you work closely with, and I'm really pleased that our key worker policy is working for you. We also understand that sometimes people don't connect as well as others, in these circumstances, we're more than happy to rotate team members. I will be sure to pass your comments on to the next team meeting. Thank you.


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Review from W D (Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Specialist Care Team have really helped me when I have been struggling through hard times. They have always been really caring and there for me. Couldn’t have done without them sometimes as they are great and really friendly.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Hello – thank you for your kind review. I'm so pleased we've helped support you. I've just passed your compliments on to the rest of the team, which I know they'll be so made up about! Thank you.


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Review from S S (Mother of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall experience is very good with the help given to do cleaning and cooking with some days set aside for special cooking, say a cake.
On a regular basis, a weekly menu is laid out for the week, then usually Monday, the support staff go with my son to do shopping.
The time of visits do need
to be as regular as possible to keep the client on an even keel, and this sometimes slides and upsets the client.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you so much for your comments. Our team really enjoy their days with your son – especially those baking sessions! I've had a chat with our dedicated rota coordinator to check our punctuality stats. The overall punctuality score for the past year is that we've been an average of 13 minutes early. I can see on 2 occasions over the past year, we've been both 40 and 43 minutes late, for this I am sorry – unfortunately this was a knock-on effect from Covid-related absence, but I can see that the team has followed the procedure and notified your son. Many thanks for your comments.


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Review from Rob H (Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good place. Sometimes wish I got different staff, as some staff I get on better with than others, apart from that, they have been a big help to me.
Wouldn't want to use anyone else as I have gotten used to them now.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you for your kind words. Having looked at your rota, it's great that you have had at least a weekly visit from your key worker. I have passed your feedback onto the management team. Thank you.


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Review from M A (Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate everyone that takes care of me. Thank you all; I am very happy with everything that the carers do for me. I only have good things to say about them. Bless them all!

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you for your kind comments. I'm so pleased that we're able to support you and your team will be so happy to receive your feedback.


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Review from A S (Client) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can find no problem with the staff. They are all very friendly and helpful. Nothing is too much trouble.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you for your kind words. I will pass this onto them during our team meeting this week.


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Review from B W (Wife of Client) assisted by family/friend published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the carers; they are nice, friendly and helpful.
We are grateful to all the staff for the help I get.
Thank you very much.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Many thanks for leaving us a great review. I have passed your comments onto the team.


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Review from John H (Client) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attentive of the care staff are respectful, attentive, thorough, cheerful and conscientious.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Many thanks for your wonderful feedback. We've just had a staff team meeting this morning and shared your comments with your key workers. Thanks again.


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Review from B W (Client) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that everyone connected to the Specialist Care Team are excellent. Very well trained, always polite and very willing to do anything for myself.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you so much for your kind comments. We do spend a while training up our team members, and I am really pleased that it's had positive outcomes for you. I will pass these comments onto the team too.


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Review from Hannah M (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with the team that look after my mother. They treat her with dignity, respect and also are very supportive of myself and my younger sister. Their ethos is to not only support my mum but the whole family. I’ve been overwhelmed with the professionalism of the support workers and look
forward to their visits. They look after Mum brilliantly and also offer advice on how to treat different ailments. I feel well-updated after each visit, and they go the extra mile; they even do household chores when they see I am unable to. I would highly recommend the specialist care team to anyone who needs help with personal care, and my mum is just as content as I am. Well done everyone!

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Many thanks for your comments, that’s lovely to hear. I’ve just passed this onto the team as well. It’s a pleasure working with you to achieve the best outcomes for your mum.


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Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for Specialist Care Team (Lancashire & Manchester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.477 for Specialist Care Team (Lancashire & Manchester) is calculated as follows: ( (38 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 65 Ratings = 4.477

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Specialist Care Team (Lancashire & Manchester) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Specialist Care Team (Lancashire & Manchester)

What Type of Services does Specialist Care Team (Lancashire & Manchester) offer?

Specialist Care Team (Lancashire & Manchester) offers Home Care.

How many Carers does Specialist Care Team (Lancashire & Manchester) employ?

Specialist Care Team (Lancashire & Manchester) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Specialist Care Team (Lancashire & Manchester) to verify any information. View our terms and conditions. Specialist Care Team (Lancashire & Manchester) has a Basic Service – more info.