Specialist Care Team (Lancashire & Manchester)

28 Northumberland Street, Morecambe LA4 4AY
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9.5 25 Reviews
  • Specialist Care Team (Lancashire & Manchester), Morecambe
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Care Provided by Specialist Care Team (Lancashire & Manchester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Specialist Care Team Ltd
  • Person in charge
  • Julie Murray (Registered Manager)
Are you the Owner/Manager of Specialist Care Team (Lancashire & Manchester)? View your Advertising Options

Specialist Care Team (Lancashire & Manchester) Reviews (25)

Total of 25, showing 21-25
9.5

Specialist Care Team (Lancashire & Manchester) has a Review Score of 9.5 (9.477) out of 10, based on 11 reviews in the last 2 years. Over all time Specialist Care Team (Lancashire & Manchester) has 25 reviews.

Overall Experience

  • 13
  • 11
  • 1
  • 0
  • 0

Date Published

25
1
1
11
14

Review from A G (Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most are very helpful and great at doing their jobs. Unfortunately, it only takes one to make a client feel down and puts the rest at an uneasy feeling. I shouldn't have to be checking if people can wash up and keep my home tidy. It's not a nice feeling when I'm needing care but as I say, it only takes
one.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Many thanks for your feedback. I'm really pleased the majority of the team are meeting your needs, and I'm sorry that one member of the team didn't meet your expectations when washing the dishes. It's really important that we get this right for you. I know you've spoken to our care manager about this, who immediately put a plan into action through a specific supervision with the individual, as well as a number of spot checks. We're pleased to report that the individual has massively improved. Thanks again and see you soon!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Daughter of Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Specialist Care Team cared for my elderly mother before she passed away. Their care was excellent in every way. All my mother's needs were attended to with full dignity and respect. Their care given was ultra-professional.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Many thanks for your kind words. We’re all really pleased that we’ve made a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hannah (Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the lady who comes to help me with my needs very professional and always cheerful and bubbly, in my opinion, she is excellent at her job. Could not ask for any better, they are always on time and if they are running late because of traffic then they ring me to let me know. They are willing to
do whatever I need them to help me with.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Many thanks for sharing your views. I'm really pleased that we're able to help meet your needs. I will pass on your wonderful comment to the team member concerned.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Client) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the Specialist Care Team and their staff who assist me with cooking, cleaning, shopping and anything else I require.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Many thanks for your kind comments. It’s always a pleasure to hear. I’ve also passed this onto the staff team too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael M (Son of Client) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough of the care and service provided by Specialist Care. From the initial meeting to the final day of care the level of service provided was excellent. Communication was excellent throughout and all of the carers treated mum with dignity and respect. Punctual, polite, humorous,
efficient, flexible, kind are only some of the adjectives that I can use to describe the team which looked after mum. Initially, I had been unsure how mum would take to being cared for. How pleased, then, to discover that she was looking forward to the visits and spending time with the carers who came. I was impressed by the level of communication between the team members who kept each other informed as to mum's condition. I was also grateful for the level of support provided to me during the period of care. I would be happy to recommend Specialist Care to anyone seeking a care package. I can't imagine a higher level of service being offered.

Reply from Julie Murray, Registered Manager at Specialist Care Team (Lancashire & Manchester)

Thank you for your kind words, it was a pleasure looking after your mum. I have passed your compliments and a copy of the review to the staff team, and they all thank you too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for Specialist Care Team (Lancashire & Manchester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.477 for Specialist Care Team (Lancashire & Manchester) is calculated as follows: ( (38 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 65 Ratings = 4.477

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Specialist Care Team (Lancashire & Manchester) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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