Starcover Health & Social Care Ltd

Shine Workspace, Harehills Road, Leeds LS8 5HS
Submit a Review
8.0 3 Reviews
  • Starcover Health & Social Care Ltd, Leeds
At Starcover Health & Social Care Ltd, the team believe that exceptional care begins with compassion.

Founded and operated by nurses and healthcare professionals with over 15 years of experience, their mission is to enhance the quality of life for clients by providing personalised, consistent, and heartfelt care in the comfort of their own homes.

They understand that giving someone a good day-to-day quality of life comes from a deep sense of compassion and commitment. That’s why they carefully select and prepare caregivers, ensuring that they are not only skilled but also genuinely caring individuals.

Through rigorous background checks, training, and ongoing support, they empower carers to deliver the highest standard of care, promoting the well-being and independence of their valued clients.

Show Starcover Health & Social Care Ltd on the Map

Care Provided by Starcover Health & Social Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Starcover Health & Social Care Ltd
  • Person in charge
  • Margaret Malaba (Registered Manager)

Funding & Fees Guide for Starcover Health & Social Care Ltd

  • Prices

  • Fees start from £23.91 per hour

  • Final costs will be tailored to individual needs and requirements.

Starcover Health & Social Care Ltd Reviews (3)

8.0

Starcover Health & Social Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Starcover Health & Social Care Ltd has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
1
1
2

Review from Will B (Son of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred to Starcover privately from a friend to provide care for my mum with dementia. The team were really good at listening and suggesting solutions to my mum's problems. The whole process was treated with care and wasn't rushed. I was really happy with the carer we were provided with. We got
the same carer throughout my mum's care. Although, sadly, in the end, my mum had to go into a home for more round-the-clock care, I would definitely recommend Starcover. The time with them was really good. Thanks guys.

Reply from Matthew, Client Services Manager at Starcover Health & Social Care Ltd

Thank you so much for your kind words and for trusting Starcover to care for your mum. We're glad we could support your family and provide consistent care during a challenging time. Wishing you and your mum all the best, and we truly appreciate your recommendation!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Denise F (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were given Starcover through the NHS for my dad and I have to say we were really impressed! They are quite honestly the most caring and thoughtful people we have ever met. They go out of their way to help us and go above and beyond. We get the same carers which is great for Dad has he was able to
build a good relationship with them.
We weren't sure about having a care agency coming in as you hear so many horror stories but I can't believe how close we have become to the team at Starcover, they honestly feel like family now. I would recommend them to anyone.
Thank you Starcover for being so amazing, you will never know how much you did for me and my family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C J (Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've used Starcover for a year now. Been through lots of other care agencies before. Not expecting any different but found Starcover to be the best. Very well-managed, professional and approachable. Any challenges or issues Starcover would go out of their way to resolve them. They've matched carers
to our specific needs. Sometimes go over and beyond our requirements. We've learned a lot from each other and they feel like family. Highly recommended and trusted. Thank you Starcover.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Starcover Health & Social Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Starcover Health & Social Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Starcover Health & Social Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Samuel

Samuel Rutsito

Job Title: Operations Director

Joined: 2017

Operations Director Sam oversees the daily operations at Starcover, ensuring smooth and efficient delivery of services. By managing resources, coordinating teams, and streamlining processes, Sam ensures that our homecare services run seamlessly, allowing us to meet the needs of our clients with excellence and reliability.


Matthew

Matthew Walker

Job Title: Client Services Manager

Joined: 2023

Matthew heads Starcover's homecare division, ensuring high-quality service for every client. He focuses on efficient daily operations and supports his team in delivering the best possible care.


Aissata

Aissata Keita

Job Title: Recruitment, Admin & Compliance Lead

Joined: 2018

Aissata oversees recruitment, administrative tasks, and compliance at Starcover. She ensures the smooth running of operations by managing staff onboarding, maintaining regulatory compliance, and supporting the team in delivering top-quality care to our clients.


Margaret

Margaret Malaba

Job Title: Registered Manager & Clinical Lead

Joined: 2018

Margaret Malaba, as the Registered Manager & Clinical Lead at Starcover, brings extensive clinical expertise and leadership. She oversees the care provided, ensuring compliance with healthcare standards while supporting the team to deliver exceptional, compassionate care for all clients.


Frequently Asked Questions about Starcover Health & Social Care Ltd

What Type of Services does Starcover Health & Social Care Ltd offer?

Starcover Health & Social Care Ltd offers Home Care.

How many Carers does Starcover Health & Social Care Ltd employ?

Starcover Health & Social Care Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Starcover Health & Social Care Ltd to verify any information. View our terms and conditions. Starcover Health & Social Care Ltd has an Enhanced Service – more info.