Bluebird Care Market Harborough & Oadby

Kibworth Business Park, 6 Nursery Court, Kibworth, Leicester LE8 0EX
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9.8 26 Reviews
  • Bluebird Care Market Harborough & Oadby, Leicester
Bluebird homecare is different because they put your happiness at the heart of their service.

Their tailored home care services support you to maintain your lifestyle and independence in the comfort of your own home.

They are a private home care company, with extensive personal experience of caring for their own loved ones. Their focus is ensuring you are as comfortable with your carers, as you would feel with your family.

It may be that you would like additional support with housekeeping or more extensive care to manage multiple complex health conditions such as Dementia, diabetes, heart disease and restricted mobility. The team of trained and compassionate professionals will be by your side to support you with daily visits though to 24-hour live-in care.

Their kind, responsive care assistants work closely alongside you and as a team they adapt to any changing needs.

Delivering the very best homecare is their passion, each and every day.

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Care Provided by Bluebird Care Market Harborough & Oadby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Justine Burke (Registered Manager)

Funding & Fees Guide for Bluebird Care Market Harborough & Oadby

  • Prices

  • Prices are available upon request

Bluebird Care Market Harborough & Oadby Reviews (26)

Total of 26, showing 21-26
9.8

Bluebird Care Market Harborough & Oadby has a Review Score of 9.8 (9.800) out of 10, based on 17 reviews in the last 2 years. Over all time Bluebird Care Market Harborough & Oadby has 26 reviews.

Overall Experience

  • 23
  • 2
  • 1
  • 0
  • 0

Date Published

26
8
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17
9

Review from Denise G (Daughter of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (88) suffered a pelvic fracture in July. After NHS care was withdrawn, what a nightmare to find private care for her. From assessment to care I can only give the highest praise for this company. Totally professional, totally caring. Mum hadn’t had a shower since coming home but after the first
visit, this was introduced. She has now been given the confidence to be able to manage this herself. The carers have become friends and both Mum and myself are totally confident in their care and support. Those with vulnerable parents in this situation need look no further than this excellent agency. Thanks to you all.

Reply from Angela Lakhanpaul, Director at Bluebird Care Market Harborough & Oadby

Dear Denise,
Thank you so much for taking the time to write a review.
The team read your review with great pride and appreciation. Observing Mother's health improve has been a source of much happiness. The care team really enjoy visiting her and supporting her growth in confidence. Rehabilitation and independence is a key focus of our service.
Thank you for detailing that the complete service from Bluebird Care Market Harborough and Oadby is praiseworthy. We make attention to detail our priority and are keen that everyone that we provide care (and their loved ones) for receives a service beyond their expectations.


Kind regards


Bluebird Care Market Harborough and Oadby Care Team


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Review from V H (Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This has been a new experience for me due to my present circumstances and mobility problems. I receive no personal care but have such valued support and help provided, as needed, from the carer. She has come alongside, is always cheery and willing to help. Visits are looked forward to.

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Review from Helen W (Sister of Client) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are very pleased with the invaluable support Bluebird provided. My brother had suffered from a traumatic brain injury caused by a road traffic accident and as a result, he struggled to cope with daily tasks to look after himself. Bluebird staff showed compassion and care when arranging
his homecare. The carers who matched understood his care needs extremely well. The rehabilitation support was fantastic and was evidenced in all the positive changes. We were very pleased with Bluebird and we would not hesitate to recommend them. They genuinely care and will go above and beyond.

Reply from Angela Lakhanpaul, Director at Bluebird Care Market Harborough & Oadby

Dear Helen, thank you for taking the time to share your review of our services on behalf of your brother. It is so heartening to know that you both found comfort in Bluebird Care Market Harborough and Oadby's compassionate approach. We specialise in supporting independence at home so that individuals can return to their chosen lifestyle as soon as possible. It is wonderful that your brother experienced positive changes. We are by your brothers side every step of the way. Please do not hesitate to get in touch if you have any queries. Our specialist team are on hand to assist. Kind regards, Bluebird Care Market Harborough and Oadby.


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Review from D E (Husband of Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a big thank you to you and your team for what you did for my wife. A year ago I was faced with looking after my wife who had double incontinence, a colostomy and the start of dementia. She was diagnosed with bowel cancer. The workload was having an effect on my health. It then became
apparent that as well as helping me, the social contact and laughter from the carers was having a beneficial effect on my wife. She looked forward to their visits. The carers became 'family'.

Reply from Shaney Lakhanpaul, Director at Bluebird Care Market Harborough & Oadby

Dear D E, Thank you for taking the time to share your review of our services. Our team feels truly humbled to hear of your kind words. Supporting your wife and yourself was an absolute pleasure. Your infectious and warm personality was felt by our care assistants and they appreciated the many jokes that were shared over a cup of tea. We are here right by your side and look forward to another one of our regular catch-ups. Thank you for welcoming Bluebird Care as guests in your home.


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Review from Vanessa R (Daughter of Client) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so lucky to have Bluebird during the Coronavirus lockdown. They have worked hard to keep my parents safe and stress-free at this really difficult time. Bluebird responds quickly and intelligently to changing circumstances and have built a great understanding with my parents who both suffer
from dementia. We would struggle enormously without them.

Reply from Angela Lakhanpaul, Director at Bluebird Care Market Harborough & Oadby

Thank you for taking the time to provide your review of our service. Every team member takes immense pride in providing high quality, safe, effective, responsive, well-led and innately caring service. Being Dementia specialists; means that we are well placed to intuitively and a constructively respond to any external factors (such as the Pandemic) that could affect someone living with dementia. The fact that you have noted this, makes us feel that we are making very valuable contrition to your Parent's, and this quite simply makes us feel so proud.


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Review from Sue K (Niece of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and I were very satisfied with the support and service received from Bluebird Care team both in terms of the care delivered and the professional approach to the administration side of the business. The kindness and dedication shown by all of the carers who visited my aunt was second to none.
Any concerns noted on arrival or problems which occurred during a carer's visit were immediately brought to my attention and requests for adjustments to the care package were dealt with to our satisfaction. We would not hesitate to recommend Bluebird Care to any family or friends.

Reply from Angela Lakhanpaul, Director at Bluebird Care Market Harborough & Oadby

Thank you for taking the time to share your thoughts on the care provided to your Aunt. It has been a pleasure to care for your Aunt to support her with companionship, personal care, housekeeping and initially food preparation. She always welcomed her Bluebird's with a smile and even a cup of tea. Her ability to follow her desire to remain as independent as possible, has been inspirational to us. All communications with you have been enjoyable, and it is has been wonderful to witness your bond with your Aunt. This review is a reflection of the heartfelt dedication that the whole team, and especially her care assistants have shown to your Aunt. Your review will no doubt assist many individuals who are making a decision about which provider to chose. Thank you for making that research that much easier.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Bluebird Care Market Harborough & Oadby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Bluebird Care Market Harborough & Oadby is calculated as follows: ( (82 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 100 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Market Harborough & Oadby is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Ami

Ami

Job Title: Director

Joined: 2018

I am delighted to be supporting the elderly in the community, it is the best feeling to know we are making a positive difference in our customers' lives. Having been through a challenging time with my own Grandmother who had dementia, we felt we had no choice but to put her in a Care home. This is why it's so important to us to make our community aware, we are here to support your loved ones in the comfort of their own home, to be able to keep them in the familiar space they know and love, for as long as possible.


We pride ourselves in being able to offer your loved ones care, as you would provide them care. We put the utmost importance in providing all customers peace of mind, in knowing their loved ones are in safe hands with our experienced carers


Justine

Justine

Job Title: Registered Manager

Joined: 2023

Justine joins Bluebird Care, with a wealth of experience in Health and Social care of 20 years.


Over the last 6 years, she has worked as a Registered and Deputy manager and has previously been qualified, as a Moving and Handling instructor.


Justine is extremely passionate about providing quality care, and the rewarding aspect of the job has kept Justine in care over the years.


Outside of work, she loves to spend quality time with her family, and dog Shana. Justine loves socialising with family and friends, she also enjoys horse riding as a hobby, she previously owned horses of her own.


Sarah

Sarah

Job Title: Care Coordinator

Joined: 2022

Sarah joined Bluebird Care Market Harborough & Oadby, back in 2022. Sarah started off as a caregiver, she then got promoted to Senior Carer in 2023, and recently in 2024, Sarah has been promoted, once again to our Care Coordinator. Sarah is loved by many clients and her team.


In her spare time, Sarah enjoys crocheting and spending time with her son, and her greyhound. Sarah's favourite fast food is KFC!


Sarah's dad has sadly been diagnosed with MS, with that in mind Sarah's hold is highly to deliver the care she wishes he had, this means a lot to Sarah.


Natalia

Natalia

Job Title: Field Care Supervisor

Joined: 2023

Natalia joined our team in November 2023. She comes with 10 years of experience in care, she has joined us as a Field Care Supervisor. Natalia previously worked in a care home as a deputy manager. Natalia likes dancing and travelling in her spare time. Her favourite pastime is being able to visit family and friends in Poland.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Market Harborough & Oadby to verify any information. View our terms and conditions. Bluebird Care Market Harborough & Oadby has a Platinum Service – more info.