Cherish Social Care

GNBC, 82 Great North Road, Hatfield AL9 5BL
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9.8 28 Reviews
  • Cherish Social Care, Hatfield
Cherish Social Care is dedicated to providing personalised care in the client’s home.

They provide trained carers who are compassionate and passionate about the work they do.

Cherish Social Care has a team of experienced social workers, and care workers who are able to provide continuing health care referrals.

They are accredited by the Care Quality Commission and in their last report, received a good rating.

Specialist services include call in service, cancer care, cleaning service, companionship, dementia, elderly care, food preparation, hospital discharge, medication assistance, palliative care, personal hygiene care and respite.

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Care Provided by Cherish Social Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dadirai Muchenje (Registered Manager)

Funding & Fees Guide for Cherish Social Care

  • Prices

  • Our rates are as follows:-


    1hr - £29.00
    45 mins £26.00
    30 mins £20.50


    Weekend rates are
    1hr - £30.50
    45 Minutes - £27.00
    30 Minutes - £21.50


    Nights £30.00 Monday to Friday
    Nights £31.00 Weekend


    Live In - £1600


    Community Outings £30.00 per hour

  • Fees are reviewed every year

Cherish Social Care Reviews (28)

Total of 28, showing 1-20
9.8

Cherish Social Care has a Review Score of 9.8 (9.806) out of 10, based on 25 reviews in the last 2 years. Over all time Cherish Social Care has 28 reviews.

Overall Experience

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Review from T M (Daughter-in-law of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the management listen and action any concerns/questions I may have. Their service was second to none when I could not reach my father-in-law by phone. They attended, found him on the floor, comforted him, stayed with him until taken to hospital. If it wasn't for them checking on him for
me, he could have been on the floor for a long period as he was discharged from hospital without us being informed! All carers are friendly and treat him with respect.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you so much for such we will continue to provide good quality care.


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Review from L H (Daughter-in-law of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherish Social Care have been caring for my father in law for almost 2 years. We had care from other care companys but have never seen such exceptional care as that given by every employee from Cherish. They are punctual and if for any reason they may be running late due to unforeseen issues, then they
always communicate with me to keep me informed. The personal care they give is amazing - full bed bath and clean shaven daily. Teeth are brushed at least twice daily. They have shown to be knowledgeable regarding issues such as pressure area care and catheter care. They always treat my father in law with dignity and respect. They are empathetic and in particular with a busy house and young child, they have adapted so well to fit in to the whole family. We struggled with previous care companies as we have a dog - cherish have been very conscientious about keeping the dog secure at all times. Highly recommend cherish social care to care for your loved ones.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you so much. We will continue to provide a person centred service to our clients and ensure they are comfortable in their own home.


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Review from O O (Mother of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided has been great, with the carers being proactive and patient. I have observed the efficiency and the manner the carers have treated my child with patience and shown kindness.
Most importantly, I have peace of mind with all the carers and the company.
Thank you to the management
team and all the carers.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you for such kind words, we continue to work well and support our clients and ensure their needs are met as individuals.


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Review from A M (Daughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care provided to my father following his discharge from hospital after his emergency hip replacement.
All 4 daily calls were all scheduled at the same time each day. There was never a missed call.
He was provided with continuity of care, all carers were respectful and respected
my fathers dignity. All 3 carers were amazing as well as the managers in the office. I would like thank 3 staff members in particular for looking after my father so well.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you so much, very pleased with such amazing feedback.


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Review from Fran S (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherish go above and beyond the call of duty. They are always one step ahead of the game and support the whole family not just the patient. They have been caring for my mum for nearly two years and we would be lost without them. Their care and attention to detail is amazing. Each and every staff member
treat my Mum with the dignity and respect she deserves but can no longer respond to. Our world is a better place for Cherish.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you for the lovely message. We continue to provide good quality care to all our clients.


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Review from M R (Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is totally professional, and discrete and will help in all aspects of your needs. I would highly recommend them. Therefore if someone needs a home carer, they can provide that and their colleagues are trained to deal with all aspects of your own home so no need to have to go into a home.
They will shop, cook meals, and always tidy up.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you very much for such beautiful comments. We continue to work hard to ensure our customers are happy with our service.


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Review from Richard S (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the excellent care and support Cherish has provided for my Mother. The management and team are very supportive and provide clear information regarding any changes in my Mother's condition. Carers are very attentive and sensitive to my Mother's specific needs.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you very much. I am glad you feel your mother is receiving care and meeting her needs.


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Review from S B (Daughter of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needs careers 4 times a day after a fall and hip replacement. They are very good and amazing people without their support I don't know what we would have done thank you so much to the two carers in particular who are very nice people and very caring thank you.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you for the wonderful comments. Our carers will continue to provide good quality care.


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Review from Brenda B (Guardian of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Care provider is amazing - always on time - has a very smart appearance - professional - gives a good service.
Very trustworthy, always at the end of the phone should I need to call.
Have never had problems with staff being sick.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you so much. We will continue to work hard to provide a good quality care service.


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Review from O W (Mother of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Support staff have been professional, polite, and respectful while carrying out their duties within the home. The staff arrive on time and engage well with the person they are supporting. Staff support with all necessary care and activities.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you for your lovely response. We love to care for our lovely clients.


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Review from Debbie R (Daughter of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful for the excellent care and support Cherish has provided for our parents. The team's professionalism, compassion, and dedication have been outstanding.
Cherish has been attentive to our parents' needs. The caregivers are skilled, kind, and patient, efficiently managing medical
needs while providing invaluable emotional support.
Communication with Cherish has always been clear and prompt, keeping us informed and addressing any concerns.
We highly recommend Cherish to anyone seeking reliable and compassionate care. Their commitment to excellence and genuine care for clients make them an exceptional choice for families.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you so much. Its a pleasure to work with you.


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Review from Alison W (Granddaughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherish has been caring for my grandmother for over 3 years now and we have been so pleased with their care and professionalism. Cherish provides live-in care as well as domiciliary carers 4 times per day for her. They communicate with me regularly and any request is never an issue. The carers they
provide are respectful, and kind and provide a high standard of care to my grandmother. We previously had a bad experience with another company and were nervous when we joined with Cherish. They were able to support us and reassure us that my grandmother was in great hands. Thank you for all that you do.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you for such feedback. We will continue to work hard to satisfy our customers.


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Review from Linda P (Partner of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Cherish as first-class social carers. The carers are kind and considerate with the client. They are very efficient and knowledgeable about the care provided.

Reply from Dee Muchenje, Dee Muchenje Registered Manager at Cherish Social Care

Thank you so much. We love caring for our lovely clients.


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Review from Clare K (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful care provider has recently taken over the care for my elderly mother.
I cannot praise them enough. My mother has settled in well with the carers and the carers have settled well with her.
We have had 2 previous care companies, their service was not as professional as Cherish Social
Care.
They attend to my mother's personal care, domestic care and welfare to such a high standard.
I would recommend this care service to anyone looking for carers for their loved ones due to their reliability and compassion for the elderly.
Thank you everyone at Cherish Social Care for everything you do for my mother, you have shown that you go over and above the care you provide.

Reply from Dee Muchenje, Dee Muchenje Registered Manager at Cherish Social Care

Thank you so much for such beautiful comments. We would like to continue making a difference in our community.


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Review from Stephanie R (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cherish Social Care have been delivering care for my parents for several months now. The carers at Cherish have provided an excellent service to meet my parents' needs including companionship, house duties, preparation of meals etc. Cherish have also been able to flex delivery of care according to changing
requirements at short notice - this has been really valuable.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you much for this feedback. We would to continue providing excellent care to our clients.


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Review from N C (Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend, a very good team. I would not hesitate to have them again. To staff, thank you all for your wonderful assistance, etc.

Reply from Dee Muchenje, Dee Muchenje Registered Manager at Cherish Social Care

Thank you for recommending our care team.
We appreciate your feedback.


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Review from Tanja S (Daughter of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service delivered for my mum. One hour each day of morning care. All staff were very friendly, patient and professional. The carer updated daily notes on the changes needed, adapting to my mum’s needs so each carer was informed.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you for the good feedback. We continue to provide excellent care.


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Review from Christopher C (Next of Kin) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Cherish Social Care team have been very understanding, kind, respectful, and caring to my friend. The management has been very helpful in sorting out any issues that arise, like early mornings when my friend has to visit the hospital.
Medication is given with great care and attention. The app that
I have on my phone allows me to keep up with the day-to-day care given.
I would recommend this service to others.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you so much, we want to support our clients to remain in their homes as long as practicable and delight them with person-centred care.


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Review from Claire G (Daughter of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always friendly and cheerful. They always treat my dad with respect. They ask his opinion and follow his wishes as much as possible. They have been a wonderful help to my mother and always ask if there is anything they can do to help her if they have spare time after helping Dad with
his morning and evening routines. I would wholeheartedly recommend this service.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you very much. We pride in providing excellent care.


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Review from J E (Wife of Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been quite impressed by Cherish Social Care. Their time-keeping of visits is excellent and the staff are very caring.

Reply from Dee Muchenje, Registered Manager at Cherish Social Care

Thank you so much, we appreciate your feedback. Our carers are so committed to supporting people in a person-centred way.


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Cherish Social Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Cherish Social Care is calculated as follows: ( (118 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 144 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cherish Social Care is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Dee

Dee Muchenje

Job Title: Registered Manager

Joined: 2019

Dee is the founder of Cherish Social Care and is responsible for the company’s business development and daily corporate affairs. Dee has a wealth of experience in Health and Social Care having spent 12 years as a manager in Adult Social Care.


It was Dee’s founding vision to provide high-quality care and support to people in their homes. Dee has achieved a Leadership and Management Diploma in Health and Social Care. Dee is passionate about supporting people to live independently within their homes and being involved in their lives in a positive way.


Saraswati

Saraswati Tamang

Job Title: Senior Care Worker/Complex Care

Joined: 2022

Saraswati is a care worker with extensive complex care experience. She has worked as a nurse in her home country.


Saraswati loves working with both children and adults and reports she loves imparting knowledge to others.


Frequently Asked Questions about Cherish Social Care

What Type of Services does Cherish Social Care offer?

Cherish Social Care offers Home Care.

How many Carers does Cherish Social Care employ?

Cherish Social Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cherish Social Care to verify any information. View our terms and conditions. Cherish Social Care has a Platinum Service – more info.