Your Serenity

74 Hambridge Road, Newbury RG14 5TA
Submit a Review
9.2 10 Reviews
  • Your Serenity, Newbury
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Varang Healthcare
Varang Healthcare
8.6
Member Logo
Home Care Providers belonging to Gardiner's Homecare
Gardiner's Homecare
9.9
Member Logo
Home Care Providers belonging to Q1Care
Q1Care
9.9
Member Logo
Home Care Providers belonging to We Love Care
We Love Care
9.9
Member Logo
Home Care Providers belonging to Trinity Homecare
Trinity Homecare
9.7
Member Logo
Home Care Providers belonging to County Carers Domiciliary & Live-In Care
County Carers Domiciliary & Live-In Care
9.8
Show Your Serenity on the Map

Care Provided by Your Serenity

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Your Serenity Ltd
  • Person in charge
  • Maria Williams (Manager)

Funding & Fees Guide for Your Serenity

  • Prices

  • 1 hour call from £29.50
    45 min call from £24.00
    30 min call from £19.00

  • Please feel free to email for prices
Are you the Owner/Manager of Your Serenity? View your Advertising Options

Your Serenity Reviews (10)

9.2

Your Serenity has a Review Score of 9.2 (9.205) out of 10, based on 4 reviews in the last 2 years. Over all time Your Serenity has 10 reviews.

Overall Experience

  • 10
  • 0
  • 0
  • 0
  • 0

Date Published

10
2
2
4
6

Review from Nicole W (Daughter of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your Serenity was recommended to us by our local senior centre. And my mum has been a happy client for more than a year now. The company takes great care to match the right carers to the client and my mum gets on really well with them. One of our regular carers is kind, caring and knowledgeable, and
the other is energetic and amazing with technology. At the head office the staff are always helpful and patient and give us lots of useful advice whenever we need it. The team goes above and beyond to help. I feel very lucky I found them!

Reply from Maria Williams, Manager at Your Serenity

Thank you so much for your kind review, I have passed this over to the staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P D (Son of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been fortunate to have some excellent team members as part of Dad's package. We have found the office to be very supportive in emergencies and helpful in working with social services.
There are several carers we've had who have been absolutely fantastic with Dad, going above and beyond, as
well as being very friendly and chatty with Mum. This means a lot to them both as the care needs are complex.
Don't get me wrong, it's not perfect - nothing is. Sometimes the carers are very late or too early and sometimes it's a bit rushed. What I do know is that they're willing to listen to feedback and work with you to accommodate wherever possible.

Reply from Maria Williams, Manager at Your Serenity

Thank you for your review, I will ensure the care workers receive your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather S (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had come home to live out her last days and we could not know when that would be until. We had a few different carers for the first few days, Mum was bedbound so two carers were needed and they were all lovely but we then had two particular members of staff, two very special people. They provided
my mum and us as a family amazing care and support right up to the night she died. They have very special hearts and will always feel that they made a huge difference to our sad time. Mum is at peace now and they both helped to make her as comfortable as possible. Thank you Serenity for bringing this care to us. But a very big thank you to those two particular members of staff.

Reply from Maria Williams, Manager at Your Serenity

Thank you for your kind words, we meet some very special people doing this wonderful career, each and everyone of them leave us with lovely memories


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D P (Wife of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers were friendly and professional, I could rely on them to care for my husband properly and he loved them all as do I. Fantastic agency, efficiently run, nothing was too much trouble.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise F (Daughter of Client) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used another care agency beforehand, we were then passed over to Your Serenity, who have been supporting both my parents for the past 6-months or so, and I could not be happier with the care they receive. They keep me fully informed of any concerns they may have and have always helped me with
any I may have. Sadly my mum passed away at the beginning of May, and the manager and her team have been amazing with the support and compassion they continue to give my dad and myself. Having worked for care agencies myself in the past, I really wish I had found this company years ago, and if I choose to get back into care work, I would not hesitate to apply here. Would fully recommend this company to anyone keep up the good work.

Reply from Maria Williams, Manager at Your Serenity

Thank you for a lovely review. Caring for your lovely Mum was a pleasure. We are also fortunate to still be caring for your Dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Penn M (Wife of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company came in when we needed them. They were kind, compassionate and caring. I can’t thank them enough for how they looked after my husband, even the family at times.
They came in four times a day and were extremely positive towards not only my husband but the family too, even the dogs enjoyed
their visits!

Reply from Maria Williams, Manager at Your Serenity

Thank you so much for your kind review. Caring for your husband was a pleasure; we are so lucky to meet such amazing families. Please take care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan L (Client) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I first made contact with the manager and the subsequent engagement of Your Serenity to care for my mother, the overall support has been exemplary. The professional care, understanding and compassion you showed my mother as her dementia condition declined during the last year, including
pandemic constraints, was outstanding. Nothing has been too much trouble. The family are indebted to you for your patience, flexibility and time you gave my mother, which always respected her dignity and enabled her to stay living in her own home for as long as possible.
Although she has recently moved into residential care, I’m sure that the thoughtful care provided by Your Serenity has played a major role in maximizing my mother’s quality of life in her own home. We cannot thank you enough and recommend your services unreservedly.

Reply from Maria Williams, Manager at Your Serenity

Hello Susan, thank you so much for your kind words. On behalf of myself and my carers, I can say it was a great pleasure to care for your Mum; we all have fond memories. We are so pleased she has settled in well and do see the happy photos of her on their website.
Happy New Year.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W B (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have just finished caring for my mother as she has passed away, and I really can't praise them highly enough. My mother wouldn't have been able to remain in her own home until the very last moment, as she was desperate to do, were it not for her kind, patient and truly caring
carers. Towards the end of Mum's life, I know it was becoming hard for the team and there were several emergencies for them to cope with. Eventually, ensuring her comfort and dignity with compassion and willingness, someone was with her 24/7 until she took her final breath.
I moved my mother from a failing healthcare team to Your Serenity - and how lucky we were that they were able to look after her and make her last couple of years possible and bearable for her.
I would recommend Your Serenity to anyone looking for good quality care, run by a hands-on, involved and professional owner/manager.
Thank you so much.

Reply from Maria Williams, Manager at Your Serenity

Thank you for your lovely review; it was our pleasure to look after your mum, take care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C R (Daughter of Client) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had Your Serenity caring for her for a year now, they are brilliant, putting the client and their needs first. They are by far the best care agency in the surrounding area.
We have had several care agencies over the past few years, whose standards are poor. Your Serenity has a very
high level off care and standards.
I would highly recommend the agency to anyone or a relative looking for excellent quality care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carl B (Son of Client) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is new (since the beginning of the year I understand) and small (four people) but they have been working for my Mum and Stepdad for more than a week now and they are first class. The owner/manager does some of the calls together with her team. They are all outstanding, I have never seen
such a professional, caring and thoughtful care company. I work alongside care agencies in my job so have a good deal of experience with a huge number of companies.
The staff all have a lovely manner, treat my Mum and Stepdad with dignity and respect at all times, there has never been any cause to remind them what needs doing, in fact, they are often ahead of the game. They strip his bed, put the bedding in the washing machine, turn it on and remake the bed without ever needing prompting. The staff are all very professional. They really are working at the top of the care industry and could not recommend them any higher. Thank you.

Reply from Maria Williams at Your Serenity

Thank you for your kind review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.205)

Overview of Review Score

The Review Score of 9.2 (9.205) out of 10 for Your Serenity is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Your Serenity is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) ) ÷ 22 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Serenity is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Your Serenity

What Type of Services does Your Serenity offer?

Your Serenity offers Home Care.

How many Carers does Your Serenity employ?

Your Serenity employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Serenity to verify any information. View our terms and conditions. Your Serenity has a Basic Service – more info.