Seasoned Hands Care

78 Walter Scott Avenue, Edinburgh EH16 5RL
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8.7 22 Reviews
  • Seasoned Hands Care, Edinburgh
Seasoned Hands Care supports those who find it challenging to manage everyday life and enable them to remain in the comfort of their own homes.

Whatever care needs a person has, Seasoned Hands Care can match and exceed your expectations, offering around the clock care from 1 hour through to full-time care 24 hours a day, seven days a week.

The wide range of personalised care services includes home care, live-in care, end of life care, complex care as well as dementia care.

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Care Provided by Seasoned Hands Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Graceguard Services Ltd [t/a] Seasoned Hands Care
  • Person in charge
  • Meme O Osaretin Ehis (Manager)

Funding & Fees Guide for Seasoned Hands Care

  • Prices

  • £20.00 per hour

Seasoned Hands Care Reviews (22)

Total of 22, showing 1-20
8.7

Seasoned Hands Care has a Review Score of 8.7 (8.739) out of 10, based on 9 reviews in the last 2 years. Over all time Seasoned Hands Care has 22 reviews.

Overall Experience

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Review from Petra K (Wife of Client) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seasoned Hands Care is new to us (husband) but we are very pleased with the care given (super!) and hope it will stay this way.

Reply from FESTUS OJEZ, MANAGER at Seasoned Hands Care

Thanks, we are happy to hear that our support is making a difference


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Review from F B (Wife of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seasoned Hands were extremely helpful in setting up morning visits to check if my husband had taken his medication while I was away at a conference for a few days. Not easy, because my husband is not always very cooperative. I was swithering between 4 and 5 stars because entering the report on the app
sometimes took longer than expected, but the management have assured me that this is a problem they have dealt with. I will be using Seasoned Hands' services again soon.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Many thanks for your kind words, we are happy to help as always.


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Review from S M (Daughter-in-law of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother-in-law suddenly took ill and was put in palliative care, Seasoned Hands was the only care agency that was willing to help. They were caring and professional. The girls who tended to my mother-in-law treated her with respect and dignity. Without them we would not have been able to bring
her home. We used them for eight months before my mother-in-law sadly passed away. The owner was amazing, what a star she was from the very first day Mum came out of hospital. They also try and send the same team out so that they can get to know the client's needs.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Many thanks for your kind words, our team appreciate the opportunity to serve you.


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Review from P J (Son of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over a period of ill health before admitted to hospital we found the care and attention given to my mother to be extremely helpful. My mother became friends with her carers, she found them to be very kind and understanding.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Thanks for your words of appreciation of our service, it matters to our team.


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Review from G A (Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

On multiple grounds, I had to discharge their services. I could not have been more disappointed. There was nothing about their services that I can describe as satisfactory. I feel very badly let down.

Reply from FESTUS OJEZ, Manager at Seasoned Hands Care

We aim to provide the best possible care to those we support, which we take very seriously. Service went over and above to support you in your situation, but your peculiar circumstance made this practically impossible hence we withdrew our services. Your comments and experience therefore is not a true reflection of our service, we are a compassionate caregiver.


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Review from I H (Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seasoned Hands have a great set of caregivers. Each and everyone is friendly and polite while providing good-quality professional care. They always listen to my needs and are ready to help as best they can.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Thanks for your kind words of encouragement; it means a lot to our team.


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Review from Brian C (Client) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team that have all done caring for me and all are very good. I have an order of preference. I especially like one lady; she is very understanding of my needs and very sensitive to her care. We get on very well together. But I have much appreciated the visits of all the staff who have been very helpful.
I really depend on their caring help, and much appreciate their smiling, friendly manner.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Many thanks for your kind words of appreciation for our service; it matters to us to know that we have been of help.


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Review from P H (Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the age of 93 (close to 94), I am confined to my one-floor apartment in a tenement built in 1824. I spend much of the daytime in an adjustable reclining chair in my living room. I move to my kitchen/dining room for meals with the support of a trolley. My carers change my nappy up to three times a
day. I do the food preparation and cooking myself since my carers overcook everything! They are not happy to be excluded. Their skills as nappy changers (I have become incontinent) are good. To me, they are friends!

Reply from Festus Ojez, Manager at Seasoned Hands Care

We appreciate your review as it helps us improve our services better.


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Review from P F (Client) assisted by family/friend published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although some of the carers are good at building a rapport with myself (client), others aren't and do not attempt much communication. Agreed tasks are usually done, but there are still times when these aren't done to a satisfactory level (wet washing left on a dry bed).
Points are raised regularly
with management and noted down, but this rarely trickles down to carers, so issues don't/take a while to get rectified.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Thanks for your review; that is very helpful to improve our service to our esteemed care receivers.


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Review from F M (Wife of Client) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service provided by the care team. They are quick to notice if there is a need for extra vigilance and will try to rectify any problems occurring.
We are supposed to have two carers, but sometimes that does not always happen. But this is due to travel issues, which is no fault
of the carers.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Thanks for your reviews; it makes us get better and improves our service for our esteemed care receivers.


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Review from N M (Wife of Client) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is satisfactory and reliable. Carers are cheerful, friendly and competent. New carers are introduced to the family prior to becoming regular carers. The management check either by telephone or visit personally to check that the service is satisfactory.

Reply from FESTUS OJEZ, MANAGER at Seasoned Hands Care

Many thanks for your kind words, it means a lot to our team.


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Review from Alex S (Husband of Client) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seasoned Hands Care provided a great care service to my wife, settling her back home from the hospital and re-enabling her. Staff are cheerful and very professional, and management is very proactive. All-round excellent care is given, which my wife and I are very grateful for.

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Review from Jennifer B (Wife of Client) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very impressed with the way in which Seasoned Hands Care were able to come to our rescue when another company withdrew suddenly. And on another occasion of crisis, Seasoned Hands Care responded really quickly in rescuing us. I like the way we have a regular carer and a team of assistants who
we can get to know. They cope very well with the problems of caring for him, though sometimes have difficulty understanding them through the masks. It would be nice if they could talk more to him. We are finding it very expensive, and frequently, the visit takes a half-hour.

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Review from G O (Wife of Client) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has a complex set of needs, and Seasoned Hands has proven themselves to be both reliable and caring. The former is a particular achievement during a pandemic. The staff are cheerful and trustworthy, and managers are evident on the ground spot-checking and engaging in quality appraisals.

Reply from FESTUS OJEZ, MANAGER at Seasoned Hands Care

Thank you for your kind words; it means a lot to us all.


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Review from Gerry M (Son-in-law of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seasoned Hands Care looked after my mother-in-law for a year when she needed intensive support at home (two carers four times a day). We were very pleased with the care they provided and with the good relationships the girls built up with her over that time. In the whole time they looked after her,
we were never let down, and we had a very proactive relationship with the leadership team. I would not hesitate to recommend this team to others looking for friendly, professional and reliable care for their relatives.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Thanks, Garry, for your kind words. Our team owe you and your family a great depth of gratitude for the opportunity to be part of the story of your mother-in-law. We say you and your family were exceptionally very supportive of all we did, your support made it possible. Many thanks to all of you and all the best in all your future endeavours.


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Review from Elisabeth I (Daughter of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seasoned Hands Care have looked after our mum since May 2021 following her discharge from the hospital, and they have always been reliable, professional and very compassionate and caring for Mum, giving us all great peace of mind. We have an excellent working relationship with the team of carers, and
it is really helpful having the app and regular contact for everyone to keep informed and to enable any adjustments to be made in a timely manner. Mum has greatly benefitted from their care, and we would be very happy to recommend Seasoned Hands Care to others. Thank you for the fantastic work you do at Seasoned Hands Care and the help given to our mum and our family to increase the quality of all of our lives.

Reply from Festus Ojez, Manager at Seasoned Hands Care

We appreciate your kind word and are delighted to hear that you are happy with the effort we put in to support your mum.


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Review from B C (Father of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been receiving support from Seasoned Hands for just over four years. Both he and I are very satisfied with the care and assistance he receives. Therefore, I have no hesitation in recommending them.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Many thanks for your kind words and ratings; it matters a lot to our team.


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Review from Keith H (Son of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seasoned Hands reacted really well and quickly to our call for help when my mother took ill. I live 350miles away from my mother, so knowing she is in good hands is essential. I use their app, which gives me visibility twice a day into my mother's condition and what the carers are doing for her.


We

have been using Seasoned Hands for about a month now, and they have always been professional and reliable, and as such, I would definitely recommend them. More importantly, my mother has benefitted greatly from their support and enjoys her daily interactions.

Reply from Festus Ojez, Manager at Seasoned Hands Care

Many thanks for your kind response. We are privileged to be able to support your mum.


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Review from James J (Son of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seasoned Hands Care have cared for my mum for more than a year. Their care was exceptional; they do really care with compassion. Their staffs and management team were phenomenal. Their care turned my mum's life for the best.

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Review from T N (Friend of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are so professional, kind, caring and compassionate have looked after my mother for years, and I have never had a complaint. Just one visit from them will convince you; they are the best people in the world, and I thank them for all their help.

Reply from Festus Ojez, MANAGER at Seasoned Hands Care

Many thanks, Theresa, for your kind words; we are indeed grateful.


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Current Review Score: 8.7 (8.739)

Overview of Review Score

The Review Score of 8.7 (8.739) out of 10 for Seasoned Hands Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.039 for Seasoned Hands Care is calculated as follows: ( (25 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 51 Ratings = 4.039

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seasoned Hands Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Meet the Team (1)

No image found

Lorriane Parton

Job Title: CARE WORKER

Joined: 2018

Lorraine is a seasoned Care with more than 25 years of experience in Care both in the residential setting and domiciliary care. Lorraine joined Seasoned Hands Care since its inception in 2018. Lorraine is married with children and grandchildren, a Christian with exceptional love for people.


Frequently Asked Questions about Seasoned Hands Care

What Type of Services does Seasoned Hands Care offer?

Seasoned Hands Care offers Home Care.

How many Carers does Seasoned Hands Care employ?

Seasoned Hands Care employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seasoned Hands Care to verify any information. View our terms and conditions. Seasoned Hands Care has an Enhanced Service – more info.