Filey Home Care Ltd

49 Station Avenue, Filey YO14 9AE
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8.0 1 Review
  • Filey Home Care Ltd, Filey
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Care Provided by Filey Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments

Good to Know

  • Owner
  • Helen Sperry-Eblet & Elisabeth Lee
  • Person in charge
  • Helen Sperry-Eblet & Elisabeth Lee (Registered Manager & Care Manager)

Funding & Fees Guide for Filey Home Care Ltd

  • Prices

  • From £20.00 per hour
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Filey Home Care Ltd Reviews (1)

8.0

Filey Home Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Filey Home Care Ltd has 1 review.

Overall Experience

  • 1
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Date Published

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Review from Sharon R (Daughter-in-law of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We parted ways with another care provider in Filey who we were not happy with. I was worried about getting good home care for my 93 year old mother-in-law. After a bit of research I approached Filey Home Care and they were very amenable and listened carefully to our needs. With an almost immediate start,
they started twice daily visits. The carer was excellent, taking the time to talk to my mother-in-law and ensured that she ate, which was a concern. I cannot praise this company enough, they are professional, very caring and adaptable if your needs change.

Reply from Elisabeth Lee, Care Manager and Director at Filey Home Care Ltd

Thank you for your kind words your Mother in law was a absolute pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Filey Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Filey Home Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Filey Home Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Filey Home Care Ltd

What Type of Services does Filey Home Care Ltd offer?

Filey Home Care Ltd offers Home Care.

How many Carers does Filey Home Care Ltd employ?

Filey Home Care Ltd employs 9 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Filey Home Care Ltd to verify any information. View our terms and conditions. Filey Home Care Ltd has a Basic Service – more info.