Anna Home Care Ltd

409a Ashley Road, Poole BH14 0AX
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9.9 9 Reviews
  • Anna Home Care Ltd, Poole
Since being granted their registration in March 2019, Anna Home Care has grown to become a leading home care provider in the Poole area. The office is comprised of the same dedicated team today that it had when it first opened - learning and continuously improving together to provide the best possible care to their service users. The company values and goes the extra mile for its staff and service users which can be evidenced by Anna Home Care placing second in BCP's Care Company of the Year in 2021. Anna Home Care is a trusted domiciliary care company dedicated to providing compassionate, personalised care in the comfort of your own home. Understanding that each individual’s needs are unique, and the team of highly experienced caregivers offers a wide range of services, from assistance with daily activities to specialised care for chronic conditions. Anna Home Care focus on enhancing the quality of life for service users by promoting independence, dignity, and well-being. With a commitment to reliability, professionalism, and empathy, Anna Home Care are here to support you and your loved ones every step of the way.

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Care Provided by Anna Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Anna Home Care Ltd
  • Person in charge
  • Vanessa McBride (Manager)

Funding & Fees Guide for Anna Home Care Ltd

  • Prices

  • 30 minutes - £18.00
    45 minutes - £23.00
    1 hour - £28.00
    Weekend visit premium - £2.00

Anna Home Care Ltd Reviews (9)

9.9

Anna Home Care Ltd has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Anna Home Care Ltd has 9 reviews.

Overall Experience

  • 9
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Date Published

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1
9
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Review from L H (Daughter of Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Anna Home Care agency for over a year now. Initially, it was to help me with both of my parents. Sadly my dad passed away so now it is just for my mum.
The ladies are so kind and polite and friendly. We are always happy to see them walk in on the days that we book them. Each of them
has their own unique character and lifts our spirits while in the house. My mum is so delighted each time she sees their faces. I'm also relieved to see them too as I am my mum's sole carer and I would be struggling without these twice-a-day visits to help with personal care for my mum. The beauty of the agency is that we get to know the ladies as it is a small company. We couldn't be without them and love each one of the team we have visit. Also, the lady in the office is always so supportive on the end of the phone if I need to talk to someone. Thank you to all of you at Anna Home Care.

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Review from G W (Daughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Anna Home care when Mum showed early signs of dementia in 2020 and they cared for her until June 2023 when, sadly, she could no longer be independent.
One word to describe the company: care. They genuinely do. And not just for the client but the family too.
This ethos of care shone through
from the moment, slightly nervously, I began the daunting task of finding care for Mum. The manager is clearly passionate about what she does and always has time for us, dealing with everything with humour. Her advice throughout has been invaluable.
Mum quickly got to know and trust her small group of carers and they looked after her well. She enjoyed their visits.
How many other care company directors would spend a sunny Bank Holiday Monday with a client? This is what Anna Home Care did for my mum when they were alerted by the carer on shift that my mum was very ill until we were able to get down and take over.

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Review from L W (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find any fault in the service provided by this company.

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Review from Cath C (Daughter of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anna Home Care has cared for my Dad for a couple of years now and I feel confident in our whole family/care agency relationship. They understand my Dad’s needs and there is always warmth and humour with every visit. The Manager cares not only for her staff but clearly for my Dad and for us as a family,
she is always free to discuss any issues and is also concerned for our welfare as the extended family and carers for Dad. I like the fact there is a small group of carers looking after my Dad which provides familiarity for both him and them, ensuring good continuity of care. Thank you for all your care and support for Dad.

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Review from Tony B (Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everyone at Anna Home Care with whom have been in touch.

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Review from Christine L (Daughter-in-law of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anna Home Care Ltd provided my late Mother-in-law with extremely excellent service during the last couple of years of her life. Their care to her was always courteous, efficient and extremely kind which enabled her to remain in her own home until the end. The management were always available and worked
with us to ensure that she had all the necessary cover she required to keep her safe and their support generally and especially during a short stay in hospital was greatly appreciated. She looked forward to their thrice daily visits and they provided us with peace of mind that when we were not there she was being wonderfully cared for. My husband and I would thoroughly recommend Anna Home Care Ltd.

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Review from Denise V (Daughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Am so pleased we found you, everyone is always happy to help and go above and beyond for my father who has dementia. If I’m concerned about anything I only have to ring and my mind is put at ease. You have a wealth of knowledge to help us with everything relating to dementia and what we can put in place
to help my father now and in the future. The people who see my father regularly are always happy and helpful and help put a smile on my father's face.

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Review from Peter C (Son of Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the care and support that Anna Home Care staff have provided my mother for the past two years. The staff are reliable, committed, compassionate and caring. They continue to enhance my mother's quality of life on a daily basis and we are grateful for their dedication,
kindness and hard work.

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Review from Bec H (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anna Home Care took my dad on over three years ago and I really wouldn't have coped without them, they are a great group of carers. They look after my dad like they are related to him and are also kind and understanding and always make him laugh and talk.
The office staff are also lovely and cannot
help enough with any kind of question or queries.
Cannot praise these people enough and would give them ten stars if I could.
Highly recommended.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Anna Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Anna Home Care Ltd is calculated as follows: ( (52 Excellents x 5) ) ÷ 52 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anna Home Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Vanessa

Vanessa

Job Title: Registered Manager

Joined: 2019

Vanessa is the highly experienced and dedicated Registered Manager at Anna Home Care, having been with the company since its inception. With a strong passion for providing exceptional care, Vanessa brings a wealth of knowledge and expertise in social care, having worked in a variety of environments throughout her career. Her qualifications and hands-on experience span across different sectors of the care industry, making her a well-rounded leader who understands the complexities of client needs. Vanessa is deeply committed to ensuring the highest standards of care, overseeing operations with a focus on compassion, professionalism, and the well-being of every individual she serves. Her leadership, combined with her genuine empathy, makes her an invaluable asset to Anna Home Care and the families we support.


Simon

Simon

Job Title: Admin Manager

Joined: 2019

Hello, thank you for visiting our profile, I'm Simon and I have proudly been with Anna Home Care since the start. I hope you're ready for an incredibly business-esque profile, I apologies in advance. My role at Anna Home Care is somewhat unusual in that it is exceptionally varied, I am responsible for all things that are not directly care related, a Simon-of-all-trades perhaps, sorry Jack. We actually could have hired Jack but that doesn't exactly line up with our philosophy, let me explain. With such a responsible position, I look to guide Anna Home Care towards a vision. I highly value efficiency and I believe this sets us apart, and will continue to do so, from other companies. Efficiency comes in all shapes and sizes and is constantly spoken about, what this means to us is that I always look to keep things simple and to a high standard, in doing so aim to simply keep costs low, passing this onto the service user while simultaneously maximising the pay for the carers so that they can be fairly compensated for the fantastic work that they do. It is a game of balance and has to always support the highest level of care we all strive for.


Outside of work, I enjoy riding my bicycle - when the temperature and humidity are aligned just perfectly, so once a year. I recently took up drawing and painting again, I am a massive petrolhead and I am quite the history enthusiast, often reading about stuff I never intended reading about at 2am on wikipedia.


If you got this far, thank you, and I look forward to meeting you! :)


Frequently Asked Questions about Anna Home Care Ltd

What Type of Services does Anna Home Care Ltd offer?

Anna Home Care Ltd offers Home Care.

How many Carers does Anna Home Care Ltd employ?

Anna Home Care Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Anna Home Care Ltd to verify any information. View our terms and conditions. Anna Home Care Ltd has an Enhanced Service – more info.