Care Affair Solihull Ltd

Zenith House, Highlands Road, Shirley, Solihull B90 4PD
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9.9 12 Reviews
  • Care Affair Solihull Ltd, Solihull
Care Affair Solihull is a CQC-registered home care agency offering care and support services to people living in the local area.

The team at Care Affair are experienced and highly trained care professionals providing a variety of services designed to suit the needs of each person they work with. Whether you are looking for companionship, personal care, reablement after a stay in hospital or 24 hour live in care, they are able to offer as much or as little support as needed to enable you to live independently and safely in your home.

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Care Provided by Care Affair Solihull Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Affair Solihull Ltd
  • Person in charge
  • Julie Rowlands (Registered Provider)

Funding & Fees Guide for Care Affair Solihull Ltd

  • Prices

  • Prices starting from £12.61. Calls ranging from 15 mins to 24 care

  • Price list available upon request.

Care Affair Solihull Ltd Reviews (12)

9.9

Care Affair Solihull Ltd has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Care Affair Solihull Ltd has 12 reviews.

Overall Experience

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Date Published

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Review from Carole H (Wife of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Affair team are an amazing support for him. They are extremely caring, thoughtful and always go the extra mile. They lift his spirits each day with their send of humour and kindness. They will always alert us if they have any concerns. Their visits make such a difference, not only to him, but
in helping us care for him and this makes the team very special.

Reply from Julie Rowlands, Director at Care Affair Solihull Ltd

Dear CaroleThank you for taking the time to complete a review.That's such a wonderful testament to the Care Affair team's dedication and compassion! It's heartwarming to hear how their kindness, attentiveness, and sense of humor brightened his days and provided invaluable support. Knowing they go the extra mile and communicate any concerns must bring great peace of mind. They truly made a difference and I am so proud of them all. Thanks again


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Review from Christine D (Partner of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Staff from Care Affair were outstanding with the treatment they provided for my partner. Care staff did not just carry out hands-on care but also emotional support for both my partner and myself during such a difficult time and feel they definitely helped in the last few weeks of his life. I thank
you!

Reply from Julie Rowlands, Director at Care Affair Solihull Ltd

Dear Christine, thank you for taking the time to send in a lovely review, we are blessed to have some lovely carers who truly care and go above and beyond. Hope you are doing okay, sending best wishes to you, Julie.


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Review from Karen B (Daughter-in-law of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom-in-law asked to return home for end-of-life care. With the incredible service and support of Care Affair, we were able to make this last wish for her. The staff were excellent, and compassionate, and maintained Mom's dignity to the end. They were kind and entered the home positively and always
smiling. They supported mom's husband too who is 91 years old and us all as a family. Mom loved the ladies who cared for her and said they brightened her day.
Exceptionally professional, caring, and considerate in our home, thank you for all you did Care Affair, we highly recommend your service.

Reply from Julie Rowlands, Director at Care Affair Solihull Ltd

Thank you for taking the time to complete a review of our service. I am so proud of my care team, they are like angels and they do make a difference. I am so glad that they treated your mother in law with tendering loving care and respect and not only your mother in law but your father in law too and the rest of the family. I will share with the team your lovely feedback. Thanks again.


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Review from Helen W (Daughter of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Affair was the third agency I used after a disappointing experience with previous service providers. At the first meeting the team they were thorough and helpful in identifying our needs for Mom. The majority of staff were kind, thoughtful and efficient. There was the odd staff member who did not
appear to embrace the ethos of the company but quickly nipped in the bud. Many of the staff went over and above their requirements showing consideration and kindness not only to Mom but also to Dad, with the extra of a little chat and taking an interest in their likes, always treating them both with respect and kindness.
Towards the end of Mom's life care became quite intense and all of the carers took it in their stride always trying to make Mom as comfortable as possible. Sharing suggestions of what else could increase support for her comfort.
I would highly recommend Care Affair and am grateful for their support, care, and attention throughout our time together.

Reply from Julie Rowlands, Director at Care Affair Solihull Ltd

Thank you so much for taking the time to complete a review of my service. I try to encourage all our carers to show compassion and kindness, that is our company ethos. I know how fond my care team was of your Mum and also I do hope your Dad is doing okay. I am extremely proud of my care team as they most certainly do "make a difference" Thanks again for your review and also your support.


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Review from G T (Daughter of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Affair are what the name says. I have had many customers in my occupation who has carers who did not live up to their expectations and basic needs. Care Affair were always on time and took into account all our needs, respecting our home and were very caring of my Mother. They also deal with my
Mothers's issues including her attitude and demands in the most polite and understanding way. They listened and followed my requests which made a hard situation tenable - I would call them friends. I would recommend them to anyone especially for me if I had or will be in my mom's situation.

Reply from Julie Rowlandes, Director at Care Affair Solihull Ltd

Thank you so much for taking the time to send in a review. It was an absolute honour to have had the privilege of looking after your Mum in the end stages of her life. Thank you for welcoming all the care team into your home at such a difficult time. Our thoughts are with you and I know your Mum will be sadly missed by us all.


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Review from Carmela D (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Care Affair to look after your loved one. Unfortunately, we had a bad experience with a previous care provider so we had Care Affair to take over. We were bowled over by their professionalism, the caring nature of their staff, and compassion. My Mom was treated with respect and dignity
and I thank you from the bottom of my heart. It was what she deserved. Thank you so much Care Affair.

Reply from Julie Rowlands, Director at Care Affair Solihull Ltd

I would like to thank you for taking the time to complete a review of Care Affair. It is so lovely to hear such fantastic feedback about the care team, it was a privilege to have cared for your Mum. Sending very best wishes to you all.


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Review from Margaret P (Wife of Client) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my husband received during his final two weeks was second to none. The girls looked after my husband as if he was a family member. They treated him with respect, kindness and compassion, as he deserved. I could not have wished for any better care for my husband from all staff concerned.
I will forever be grateful to them.

Reply from Julie Rowlandes, Director at Care Affair Solihull Ltd

Dear Margaret. Thank you for taking the time to complete a review card, that was so kind of you. I will share your lovely comments with the care team. I hope you are looking after yourself and we are here if you need anything. Kind regards.


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Review from Stephen P (Son of Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Affair supply carers to my elderly mother, visiting two times for two hour visits each week. Visiting carers are supplying exactly what we require; preparation of cold meals and drinks, physical exercise, walks, dancing, jigsaws and cards. Written notes are left in a folder describing food and
drink taken, general health and disposition. Payment is openly explained/detailed in monthly bill. Myself, family and most importantly my mother are pleased with Care Affair, especially the carers.

Reply from Julie Rowlandes, Director at Care Affair Solihull Ltd

Thank you so much for taking the time to do a review. We are so pleased that your mum and family are happy with the service we provide. I know the care team look forward to seeing your mum at her scheduled visits each week.


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Review from Steven M (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was starting to need a little bit of help, he was starting to forget tasks he was previously capable in doing himself. Our family were doing all we could in supporting him, the simple thing was we were moving from voluntary help into Professional support. I must thank the manager in particular
in helping to assess Dad's needs but more importantly for me, took the time to find out the character and his likes and dislikes.
With the service provision in place, l was concerned that my Father wouldn't accept the new arrangements. I should not have been concerned as l found my dad welcoming the lovely lady care team helper with a dance in the hallway!
The professional way in which my father was cared for was exemplary, nothing was too much trouble and any tweaking of what was wanted was done seamlessly. My father was always looking forward to his next visit. I strongly recommend Care Affair as they were also recommended to our family by good friends. Many thanks.

Reply from Julie Rowlandes, Director at Care Affair Solihull Ltd

Dear Steven,
Thank you for taking the time to write such a lovely review.
It was an honour and a privilege to have had the opportunity to support your dad and it was lovely to have met you too.
Kind regards and my very best wishes, Julie.


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Review from Philippa C (Daughter of Client) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers by name and carers by nature.
Every single person that visited was full of compassion and kindness. They created a warm bond with Mum, which extended to the whole family.
We will be forever grateful for the enormous contribution made to ensure Mum's last days were peaceful and dignified.
Thank you.

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Review from S R (Wife of Client) published on 20 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the wonderful staff at Care Affair highly enough. They cared for my husband with professionalism and respected his dignity. He was treated with courtesy and respect at all times and he was listened to. The quality of care and the concern expressed by the Care Affair staff was amazing.
As a family, we feel truly privileged to have been lucky enough to meet with these wonderful caring people.

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Review from Esme T (Granddaughter of Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The concern you have as a family member when you're told your family member needs to have carers is huge. I was extremely nervous about carers coming into my grandad's house 4 times a day. However, from the moment I spoke to the manager, I had a feeling that we had struck lucky with a wonderful care
team. The carers that came in were outstanding, they clearly loved my grandad, understood him, kept him comfortable, and above all helped preserve his dignity throughout. As a regular visitor to my grandad, I met the care staff on numerous occasions, and they were just so lovely. They always went above and beyond to help us and him. There are not enough words for us to explain how fantastic this company has been with our family; we can never thank them enough.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Care Affair Solihull Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Care Affair Solihull Ltd is calculated as follows: ( (53 Excellents x 5) ) ÷ 53 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Affair Solihull Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Care Affair Solihull Ltd

What Type of Services does Care Affair Solihull Ltd offer?

Care Affair Solihull Ltd offers Home Care.

How many Carers does Care Affair Solihull Ltd employ?

Care Affair Solihull Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Affair Solihull Ltd to verify any information. View our terms and conditions. Care Affair Solihull Ltd has an Enhanced Service – more info.