Empowering U Healthcare (East Midlands)

10 Mallard Way, Pride Park, Derby DE24 8GX
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8.5 8 Reviews
  • Empowering U Healthcare (East Midlands), Derby
Empowering U Healthcare (Derby) is a company providing high-quality support to people living in the community.

Supported living and community support is offered to individuals to help them live their lives to the fullest.

Services can be one-to-one staffing or as required with dedicated staff teams who know what the individual does and don’t like.

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Care Provided by Empowering U Healthcare (East Midlands)

  • Type of Service
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Healthcare Assistant
  • Nursing/Care Home Nurse
  • Occupational Therapist
  • Paediatric Nurse
  • Physiotherapist
  • Speech Therapist
  • Support Worker
  • Other Care Provided
  • 24 Hour Nurse Care
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Respite Cover

Good to Know

  • Person in charge
  • Kaye Burton (Registered Manager)

Empowering U Healthcare (East Midlands) Reviews (8)

8.5

Empowering U Healthcare (East Midlands) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Empowering U Healthcare (East Midlands) has 8 reviews.

Overall Experience

  • 5
  • 3
  • 0
  • 0
  • 0

Date Published

8
0
1
2
6

Review from L W (Mother of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing team of carers and brilliant management.
A care company that has a positive impact on its service users and their families.
Empowering You has given my family hope for the future.
It's been a long, hard and often distressing journey until Empowering You helped us.
Feeling lucky and privileged
to have all of their support.

Reply from Abbie Shaw, Marketing and Admin Apprentice at Empowering U Healthcare (East Midlands)

Thank you for taking the time to share your experience with Empowering U. We're thrilled to hear about the positive impact our team has had on your family. It's truly heart-warming to know that our care services have brought you and your family hope and support. We feel privileged to have been able to provide assistance to you and your family, and we're committed to continuing to offer the highest level of care and support. I will ensure to pass this along to our dedicated team.


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Review from C G (Mother of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company was recommended to me by my daughter. I was quite worried about using an agency for my disabled son. However, I have been pleasantly surprised by them. The staff are so lovely, reliable and friendly, but also highly trained. Although it's early days, I feel completely confident in letting
them take care of him. Please get in touch if you're struggling for support, they won't disappoint.

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Review from A S (Mother of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Currently have only one staff from the provider. Could do another one as a backup. Very good service from staff. Ready to listen and provide the care accordingly. Adaptable to any changes in the care plan.
Very efficient.

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Review from Clem D (Mother of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the experience thus far. Company providing new staff members to complete our rota which has been on ongoing problem with other care companies. Staff friendly, helpful, and willing to learn.

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Review from Emma B (Mother of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After dealing with a different care company, we have found Empowering U Healthcare to deal with. This company has been very professional, extremely knowledgeable with great communication, and I feel happy leaving my son in their care. Everything has run smoothly from day one, from this first telephone
call, to training staff up and to supporting my son in school. For the first time in a while, we, as a family, feel at ease with this company.

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Review from A K (Mother of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service, my son enjoys going.

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Review from L H (Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nurse is very caring, funny, empathetic and understanding. She understands what I have been through and understands my feelings. Sheis so lovely and I already thanked her for everything she has done so far. We have so much more to work through and I can't wait to explore more of my feelings and to
succeed!

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Review from T H (Mother of Client) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with the girls.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Empowering U Healthcare (East Midlands) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Empowering U Healthcare (East Midlands) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Empowering U Healthcare (East Midlands) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Empowering U Healthcare (East Midlands)

What Type of Services does Empowering U Healthcare (East Midlands) offer?

Empowering U Healthcare (East Midlands) offers Nursing Care.

How many Carers does Empowering U Healthcare (East Midlands) employ?

Empowering U Healthcare (East Midlands) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Empowering U Healthcare (East Midlands) to verify any information. View our terms and conditions. Empowering U Healthcare (East Midlands) has an Enhanced Service – more info.