Handle with Care (Black Country) Ltd

Crescent House, Broad Street, Bilston WV14 0BZ
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7.0 2 Reviews
  • Handle with Care (Black Country) Ltd, Bilston
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Care Provided by Handle with Care (Black Country) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Handle with Care (Black Country) Ltd
  • Person in charge
  • Jayne Adams (Manager)
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Handle with Care (Black Country) Ltd Reviews (2)

7.0

Handle with Care (Black Country) Ltd has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Handle with Care (Black Country) Ltd has 2 reviews.

Overall Experience

  • 0
  • 1
  • 0
  • 0
  • 1

Date Published

2
0
1
1
1

Review from Catherine M (Wife of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used this company for quite a long time and have been very pleased with the service provided. We have used other companies in the past but this is the best to date. The carers are always polite and helpful and never gossip or discuss other clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David B (Son of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely terrible. This company took over my vulnerable mother's care for literally one week before relinquishing their services and confusing and upsetting an elderly woman. The Care Assessor from Handle with Care assessed my mother yesterday and stated everything was fine. It took us 2 hours to
complete the assessment and my mother disclosed various personal details and issues she has, only to be dumped the day after. I inquired as to why they had done this and was told it was due to cameras being installed in the premises. This is a complete lie as I told Handle with Care from day 1. There were cameras for my mother's safeguarding and they stated that it was not an issue.
I will be writing to the directors for a full explanation as their conduct is abhorrent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Handle with Care (Black Country) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Handle with Care (Black Country) Ltd is calculated as follows: ( (5 Goods x 4) ) ÷ 5 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Handle with Care (Black Country) Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Handle with Care (Black Country) Ltd

What Type of Services does Handle with Care (Black Country) Ltd offer?

Handle with Care (Black Country) Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Handle with Care (Black Country) Ltd to verify any information. View our terms and conditions. Handle with Care (Black Country) Ltd has a Basic Service – more info.