Hope Care Support Stevenage

Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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8.8 3 Reviews
  • Hope Care Support Stevenage, Stevenage
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Care Provided by Hope Care Support Stevenage

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Hope Care Support Ltd
  • Person in charge
  • Margaret Falegan (Manager)

Funding & Fees Guide for Hope Care Support Stevenage

  • Prices

  • £18.58 - £20.00 per hour
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Hope Care Support Stevenage Reviews (3)

8.8

Hope Care Support Stevenage has a Review Score of 8.8 (8.833) out of 10, based on 3 reviews in the last 2 years. Over all time Hope Care Support Stevenage has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
0
0
3
0

Review from Clair H (Mother of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided to my daughter. The office staff are very efficient and professional. The carers are very attentive and understanding. They have made a big difference to my daughter's enjoyment of life.
I initially hired them for a few days when I went away on a business trip.
My daughter enjoyed their visits so much that I asked them to call twice a week.
She looks forward to their visits and enjoys their attention and care.
I recommend Hope Care to anyone who has family members who need companionship.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P G (Son of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and attention given to my mother. The carers are very understanding to my mother's needs and I am impressed with the communication given to me, in my opinion, they go above and beyond.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L C (Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We hired a live in carer for 3 weeks after my Mum was discharged from hospital. The team were very thorough, flexible and caring - we could not have asked for better. We have hired them since when I had to go away for a few days and they remembered everything and their standards were just as high.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Hope Care Support Stevenage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Hope Care Support Stevenage is calculated as follows: ( (15 Excellents x 5) + (3 Goods x 4) ) ÷ 18 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hope Care Support Stevenage is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Hope Care Support Stevenage

What Type of Services does Hope Care Support Stevenage offer?

Hope Care Support Stevenage offers Home Care.

How many Carers does Hope Care Support Stevenage employ?

Hope Care Support Stevenage employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hope Care Support Stevenage to verify any information. View our terms and conditions. Hope Care Support Stevenage has a Basic Service – more info.