Mercy Home Care Services Ltd

1 Charlbury Lane, Chineham, Basingstoke RG24 9GF
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2 Reviews
  • Mercy Home Care Services Ltd, Basingstoke

Care Provided by Mercy Home Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Mercy Home Care Services Ltd
  • Person in charge
  • Precious Fireyi (Manager)

Mercy Home Care Services Ltd Reviews (2)

Over all time Mercy Home Care Services Ltd has 2 reviews.

Overall Experience

  • 2
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

We were offered 24/7 care for my 99 year old mother, rather than her being sent to a care home. We had the same carer until Mum passed away recently, apart from 2 one week breaks in all that time. We were very relieved to know that Mum was very well cared for and the carer was compassionate and conscientious
throughout the time. We could not have asked for more from her.
The care agency manager was also professional, caring and communications were strong between us.
The only negative was the 2 one week breaks when other carers stepped in. We were pleased when our regular carer returned each time from the break.


Well done to the manager and the carer, it has been a positive experience for the family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mercy Care did an exceptional job of caring for my nan. They were always organised and happy to make any tweaks that we felt she needed with her care. They treated my nan tenderly and created a bond with her that always made her feel safe by having the same regular carer. They were easy to get in contact
with; very friendly and polite.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Mercy Home Care Services Ltd

What Type of Services does Mercy Home Care Services Ltd offer?

Mercy Home Care Services Ltd offers Home Care.