Helping Hands Home Care (Halifax)

31 Northgate, Halifax HX1 1UR
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9.5 12 Reviews
  • Helping Hands Home Care (Halifax), Halifax
Helping Hands Home Care (Halifax) offers care to people in their own homes across Halifax, Flockton Moor, Ripponden, Elland, Holmfield, Rastrick, Mill Bank, Rishworth, Ovenden, Illingworth, Boothtown, Greetland, Pellon, Siddal and the surrounding areas.

Their team of dedicated carers are there to provide bespoke home care services which are tailored to the needs of the individual. Empathy and compassion is at the heart of their care.

They offer a whole range of home care from respite visits to short visits to give medication as well as round the clock live-in care for those that need a lot more support so they can stay living independently in their own homes.

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Care Provided by Helping Hands Home Care (Halifax)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Naz Koomar (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Halifax)

  • Prices

  • Domiciliary Care From £31.00 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Halifax) Reviews (12)

9.5

Helping Hands Home Care (Halifax) has a Review Score of 9.5 (9.530) out of 10, based on 9 reviews in the last 2 years. Over all time Helping Hands Home Care (Halifax) has 12 reviews.

Overall Experience

  • 9
  • 3
  • 0
  • 0
  • 0

Date Published

12
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3

Review from Gary H (Nephew of Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands have provided an excellent care package service for my auntie. The senior staff have responded to any tasks or changes, especially at short notice. The care staff who have looked after the care needs of my aunt have been a great support and good company for my aunt. They have responded
to any emergencies that have happened.

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Review from Sheila B (Client) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent.
All the carers are lovely, they will do anything for you. I have had some good chats about all sorts with them. So happy I had them. Thank you.

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Review from Susan K (Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very disabled, requiring hoisting to get in and out of bed etc. Helping Hands have dealt with my situation brilliantly. The carers do everything to preserve my dignity with a happy, friendly but professional demeanour even on the few occasions when I've had a high temperature with an infection.
I feel that I was very fortunate when I joined this company.

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Review from B A (Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff good experience, care, support good and I have always been treated with dignity. So far, the care is from one or two people now familiar to me. I would not like different people continuously. I have difficulty paying as I am housebound, old and alone, know nothing about information
technology. Credit control is poor at answering the phone. I was a satisfactory nurse and midwife.

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Review from L B (Daughter-in-law of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Helping Hands Home Care for over a year whilst my mother-in-law was still able to live independently at home. The care and friendship that was given to her were so valuable to us because we live over a 5-hour drive away. Whenever there was an issue, either a practical one with her home or something
concerning about her behaviour, one of the carers would contact us so that we could get further help. They were always proactive and the regular reviews were very comforting. The staff obviously knew her well and were able to monitor her behaviour and health as the months went by. My mother-in-law has now moved into full-time care but we would recommend Helping Hands to anyone needing a care package. Thank you.

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Review from J C (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. Everyone is friendly and professional. I have been with them since mid-last year and they have been faultless. Highly recommend.

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Review from Susan S (Daughter of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Living a long distance away it was reassuring to know that mum was receiving good care and that we would always be contacted if there was any concern. When visiting we were pleased to see the caring interactions the staff had with mum. Our interactions with staff/management have been positive. We would
recommend Helping Hands as a reliable and caring service.

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Review from G Y (Client) assisted by family/friend published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers without were friendly kind, caring and professional. Nothing was too much trouble. The office staff were patient and helpful whenever my daughter phoned. If ever we are in need of a helping hand you'll be our first port of call.

Reply from Naz Koomar, Branch Care Manager at Helping Hands Home Care (Halifax)

Thank you so much for leaving such a lovely review for us! I'm so pleased to hear how our carers were so friendly, kind, and caring, and we are ever so grateful to hear your kind feedback!
Best wishes.


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Review from Julie B (Daughter of Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office staff were nice and explained to me and my mother-always able to answer any questions. My mother did not want her independence taken. The staff were very supportive in working alongside her to achieve this. They built up a warm rapport with her and were able to keep her safe in her one home.

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Review from David B (Son of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Helping Hands for just under a year now and would recommend them to anyone looking for caring, reliable and professional domestic care. Since the start, all the office staff have been extremely helpful and the communication and follow up excellent. The carers have really begun to
forge a good relationship with my mother, who was very reluctant to accept any help at the outset. Thank you to everyone, it is a great comfort to us as we live over 5 hours away.

Reply from Naz Koomar, Digital Marketing Executive at Helping Hands Home Care (Halifax)

Thank you for leaving such an insightful and heartfelt review for us! It means the world to see how much of a difference the team have made for you and your mother; it's our pleasure to care for her! Your kind feedback is truly appreciated!
Best wishes


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Review from Mary P (Wife of Client) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody from the office who comes to see my husband has been kind to us. I do not know what I would have done if they had not been here for us when we moved from Leeds to Halifax. I am so grateful to everybody at Helping Hands for what they have done not just for my husband but for me as well.

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Review from Matt (Power of Attorney of Client) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Helping Hands at Halifax for over a year now and would highly recommend them to anyone looking for a care provider that provides a professional service. My Aunty was very reticent about receiving home care and the guys at Helping Hands worked tirelessly and patiently so that we could establish
a really good relationship between Aunty and her carers. Obviously there were some Aunty didn't get on with (no fault of the carer, Aunty has dementia and has some nuances) but this was always handled professionally by Helping Hands. It has been a really smooth transition to the point where Aunty loves having her visits, now 4 times a day!
The manager at Halifax is exceptional. She has a really good understanding of the client's needs. More important is her uncanny ability to think laterally, often pre-empting problems before they arise. Also, as I live hundreds of miles away, I am reassured by the manager's oversight and ability to coordinate the many aspects of Aunty's care.

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Current Review Score: 9.5 (9.530)

Overview of Review Score

The Review Score of 9.5 (9.530) out of 10 for Helping Hands Home Care (Halifax) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Helping Hands Home Care (Halifax) is calculated as follows: ( (36 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Halifax) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Bibi

Bibi Koomar

Job Title: Branch Care Manager

As a Branch Care Manager, my roles and responsibilities are to ensure we are delivering a safe and effective service, that we are complying with all CQC guidance and all current regulations to offer a 5-star service. I believe everyone deserves to have the best care to meet their needs and at Helping Hands we offer person-centred care packages to suit your needs. My team of carers will provide you with the support you require and will go above and beyond for their customers. This shows in the feedback we receive, and we praise our carers for their commitment. I have 3 children and have lived in Yorkshire for 21 years, although I was born and raised near London. I volunteer in my spare evenings and weekends for a local swimming club where two of my children swim competitively. When I am not managing a team of carers I manage a team of swimmers to complete their goals and achievements.


My experience and expertise


I have worked in the care sector for over 25 years, having started as a care assistant in 1995. I have worked in many different sectors which I feel has given me understanding within the industry. I have the experience and knowledge to lead a great team of carers and to ensure the best care is provided to our customers.


Why I chose Helping Hands


I am excited to join the Helping Hands team and to start caring for the community from the Halifax branch.


Frequently Asked Questions about Helping Hands Home Care (Halifax)

What Type of Services does Helping Hands Home Care (Halifax) offer?

Helping Hands Home Care (Halifax) offers Home Care.

How many Carers does Helping Hands Home Care (Halifax) employ?

Helping Hands Home Care (Halifax) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Halifax) to verify any information. View our terms and conditions. Helping Hands Home Care (Halifax) has a Platinum Service – more info.