Helping Hands Home Care (Basildon)

Unit 11, The Willows Shopping Centre, Wickford SS12 0RA
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8.4 2 Reviews
  • Helping Hands Home Care (Basildon), Wickford
Helping Hands Home Care (Basildon) offers people support and personalised care to people who require it.

Providing individually tailored, high-quality home care in Basildon, Benfleet, Wickford and the surrounding areas, the local Helping Hands team are here to provide bespoke packages built by and around you.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK.

Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Experts in person-centred care, their team will work with you to find out your preferences so that they can provide the right support to fit into your existing routines.

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Care Provided by Helping Hands Home Care (Basildon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jodie Williams (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Basildon)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Basildon) Reviews (2)

8.4

Helping Hands Home Care (Basildon) has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Basildon) has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from Tracy J (Daughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very tricky time with my mum of 91 returning home from hospital, I met with a staff member from Helping Hands who helped us assess what my mum needed and what they could help her with in order for her to stay at home. My mum now has three visits a day and the carers provide all the support she
needs, cooking nourishing meals, helping with household chores and just as importantly spending a bit of time with her for a chat.
We had previously not had a great experience with a care company but Helping Hands have exceeded everything we had wanted. I would definitely recommend them for care at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan A (Daughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a client of Helping Hands and is receiving a continuous morning care service and recently a lunch time service too. As she is now managing to do more for herself, we have suspended the lunch time service. However, I know that if we find my mother declining or unwell, that we can
reinstate further services.


All the carers have been respectful and extremely helpful. They include my mother in all aspects of the care they are giving. If there are any problems, they alert both the office and subsequently me or my sister. Being able to view my mother's service, on the portal, gives us peace of mind and is extremely helpful when speaking to my mother as we sometimes need clarity.


I can contact the Branch Care Manager and all the staff, at the local office and know that I will receive a sympathetic ear and happy to discuss any adjustments with my mother's care.


I can highly recommend them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Helping Hands Home Care (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Helping Hands Home Care (Basildon) is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Basildon) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Helping Hands Home Care (Basildon)

What Type of Services does Helping Hands Home Care (Basildon) offer?

Helping Hands Home Care (Basildon) offers Home Care.

How many Carers does Helping Hands Home Care (Basildon) employ?

Helping Hands Home Care (Basildon) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Basildon) to verify any information. View our terms and conditions. Helping Hands Home Care (Basildon) has a Platinum Service – more info.