Gracious Care

Willow Walk Business Centre, 8-10 Willow Walk, Orpington BR6 7AA
Submit a Review
9.3 18 Reviews
  • Gracious Care, Orpington
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Care24Seven - Care at Home
Care24Seven - Care at Home
8.7
Member Logo
Home Care Providers belonging to Cheriton Homecare Ltd
Cheriton Homecare Ltd
9.8
Member Logo
Home Care Providers belonging to Parkgate Nursing Agency
Parkgate Nursing Agency
9.5
Member Logo
Home Care Providers belonging to PillarCare Agency
PillarCare Agency
9.7
Member Logo
Home Care Providers belonging to Tiggo Care
Tiggo Care
10
Member Logo
Home Care Providers belonging to Paragon Home Healthcare
Paragon Home Healthcare
8.0
Show Gracious Care on the Map

Care Provided by Gracious Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Gracious Care (Holdings) Ltd
  • Person in charge
  • Christine McNamara (Owner/Director)

Funding & Fees Guide for Gracious Care

  • Prices

  • £26.88 1 hour

  • Fees vary depending on type of care, times and day of care.
Are you the Owner/Manager of Gracious Care? View your Advertising Options

Gracious Care Reviews (18)

9.3

Gracious Care has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Gracious Care has 18 reviews.

Overall Experience

  • 17
  • 1
  • 0
  • 0
  • 0

Date Published

18
0
0
4
14

Review from Sue T (Daughter of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's desire to stay in her own home led us to find a care company who would look after her. Gracious Care have been amazing. They have looked after my mother for over a year with kindness, patience and care. Her dementia has not made this an easy journey, but all efforts are made to ensure she
is cared for in somewhat difficult circumstances. I can't praise the staff highly enough for all their care and dedication to Mum's care.

Reply from Christine McNamara, Owner at Gracious Care

Thank you so much for your review. I will pass on your comments to the care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie C (Daughter of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care that was provided to my father over the last year. My father was well looked after for all his needs mentally and physically. The carers were a vital link between my father and myself. Good communication made me feel that my dad was getting the best care possible
and provided him with virtual care at home. He loved seeing them and would chat away with his carers. The home was always spotless thanks to a good team that was put in place to care for my father. I never had any worries.

Reply from Christine McNamara, Owner at Gracious Care

Thank you, our staff always try to do the best for our customers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H B (Husband of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care company that looks after my wife. Their personnel are all well-trained and nothing is too much trouble for them. We regard them as friends.

Reply from Christine McNamara, Owner at Gracious Care

Thank you very much for your very kind words. Staff really love caring for your wife. One very special lady.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J O (Daughter of Client) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a better care company. The management are efficient and professional. The care staff are so caring, polite, friendly and professional - you can see how much they love their role as they treat my parents as if they are their family, with dignity, love and care. So pleased I found
your company. You all live up to your company's name!

Reply from Christine McNamara, Owner at Gracious Care

Thank you for your time to send in this wonderful review.
We enjoy working with such a lovely family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P R (Husband of Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers we have are excellent, arrive on time and stay for the specified time and don't rush.

Reply from Christine McNamara, Owner at Gracious Care

The care staff enjoy looking after your wife with the great smiles they get each day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V P (Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is generally good, except that provided by one member of staff who we understand is no longer employed by the care company. The cost of care is not cheap and following their latest increase in price we are considering cutting the number of hours arranged.

Reply from Christine McNamara, Owner at Gracious Care

We are sorry that one of your carers no longer works for the company as she moved on but I believe that you have had the same carer for over 6 months unless she is off sick. In regards to the increase in charges this was so we were able to give our care staff a significant pay rise to help them with the cost of living. The company have passed on the full increase to our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David T (Son of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Gracious Care. The carers are excellent, taking great care of my mum and working closely with the family in order to provide the best possible care plan. The management team are friendly, professional and very supportive.

Reply from Christine McNamara, Owner at Gracious Care

Thank you for your very kind comments. The whole staff team loved caring for your Mum and miss her greatly. It was a pleasure working with you and your wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire C (Daughter of Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives from Gracious Care is really good and the advice they give is useful. My mother knows all her carers by name and we always have the same group for a period of time, which I think gives my mother some stability.

Reply from Christine McNamara, Owner at Gracious Care

Thank you for your kind words. I will pass on your comments to the staff. We love caring for your mother


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from MICHAEL P (Son of Client) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Gracious Care after my mum broke her hip and needed help recovering at home. The owner and the team have been terrific - professional and kind. Night care was arranged within hours and they continue to provide excellent daily care for both my parents. I recommend them highly.

Reply from Christine McNamara, Owner at Gracious Care

Thank you so much for your review. You and your family are a pleasure to work with.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patrick D (Husband of Client) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant team.
First-class care for my wife.
Cannot recommend more highly.

Reply from Christine McNamara, Owner at Gracious Care

It is an absolute pleasure to support you in the care of your wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E W (Daughter of Client) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Postoperative care for two weeks following spinal surgery for my 85-year-old mother. The staff assessed care needs and gave invaluable information that helped me have other services put in place as well as care the company could provide. The carers were fantastic and not only helped mum, but they also
gave me breathing space. They are professional and kind, and have helped speed mums recovery. I would recommend Gracious Care without hesitation - a caring company with a fantastic leadership.

Reply from Christine McNamara, Owner at Gracious Care

It was an absolute delight to provide care to such a lovely lady. We hope that she continues to recover.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah C (Daughter of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Congratulations! A friendly, responsive and extremely flexible team who have always gone above and beyond.
My elderly father really enjoys his regular visits, and they provide him with stimulation, company and humour. The care teams ensure he receives his important medication on time, as well as overseeing
his ever-changing needs!
It's such a comfort to have a local company who are so attentive and so reliable too. We can only compliment you on your excellent staff, work ethic and performance.
Thank you so much; you have made a huge difference in both our lives.

Reply from Christine McNamara, Owner at Gracious Care

Thank you, Sarah. Your Dad is a pleasure to care for, and you are so supportive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara S (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracious Care provide an absolutely wonderful service. From the minute I contacted them, they lightened the load of care. Gracious Care helped with bringing my mum home from hospital, liaising with the nursing staff, organising the equipment she needed, form filling etc. Nothing was too much trouble.
The carers were professional, genuinely kind, respectful and helpful. They frequently stayed longer than the time allotted and went above and beyond the call of duty. My only regret is that I didn't find them sooner and sadly, it was end-of-life care. In this respect, they couldn't have been kinder to my mum and the rest of the family. I thoroughly recommend this company.

Reply from Christine McNamara, Owner at Gracious Care

Thank you. It was a pleasure to care for your Mum and to be able to support you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Daughter of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the quality of care my mother received from Gracious Care. Their service provided was professional, efficient and most importantly kind. My mum was treated with care and compassion and her wishes were respected. She looked forward to seeing her friendly, smiling carers. I would
have no hesitation in recommending this service provider.

Reply from Christine McNamara, Owner at Gracious Care

Your mum was an absolute delight. A pleasure to care for. We wish her well in her new home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liza E (Wife of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracious Care have and are providing wonderful Care for my 92-year-old disabled husband at home. They are very thorough with their care and very mindful of his daily needs. They are very patient with him. They are very punctual too.

Reply from Christine McNamara, Owner at Gracious Care

We love caring for you both. Thank you for choosing us to care for your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael B (Son of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 18 months, Gracious Care has been supporting my 91-year-old mother (who has dementia and other health issues) so that she can stay in her own home, which is her fervent wish. They now visit my mother three times a day. Their excellent Carers assist with medication, preparing meals, showering,
housework and laundry. Gracious Care has dealt with several emergencies, including a fall and her admission to hospital while I was out of the country. They are caring, responsive and professional. My mother loves having the carers visit her. They are flexible and adaptive, treating my mother with dignity and friendliness; they provide genuine caring support. I would have no hesitation in recommending Gracious Care to others.

Reply from Christine McNamara, Owner at Gracious Care

Thank you, its a pleasure looking after your mum, the care staff really love her.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda B (Wife of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything you need from a care agency. Good leadership - good ethics - always approachable and understanding. Caring staff who always arrive on time and go the extra mile. So glad I found the company, as they make a difference!

Reply from Christine McNamara, Owner at Gracious Care

Thank you so much for such a nice review. We all loved looking after your dear husband, he was entertaining and could always put a smile on. Your husband was a pleasure to care for.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tanya M (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Gracious Care have been amazing ever since we signed with them. Their care for Dad has evolved as his and our needs. They have adapted the schedule with ease. Communication and care are excellent. I spoke to a few companies before I finally found Gracious Care. Just that
initial call surpassed all the others on attention to detail and care. Dad has Parkinson's, so his health will only ever deteriorate. I'm so grateful we have Gracious Care to help, now on a daily basis. Dad loves his carers and their visits. We couldn't cope without them!

Reply from Christine McNamara, Director at Gracious Care

Thank you for the fabulous review, your dad is a really lovely man, we are honoured to care for him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Gracious Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Gracious Care is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gracious Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Gracious Care

What Type of Services does Gracious Care offer?

Gracious Care offers Home Care.

How many Carers does Gracious Care employ?

Gracious Care employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gracious Care to verify any information. View our terms and conditions. Gracious Care has a Basic Service – more info.