Pioneering Care Bicester Ltd

Unit A4, Telford Road, Bicester OX26 4LD
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8.0 10 Reviews
  • Pioneering Care Bicester Ltd, Bicester
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Care Provided by Pioneering Care Bicester Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Pioneering Care Bicester Ltd
  • Person in charge
  • Stephanie Morley (Registered Manager)
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Pioneering Care Bicester Ltd Reviews (10)

8.0

Pioneering Care Bicester Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Pioneering Care Bicester Ltd has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 0

Date Published

10
0
0
1
9

Review from G G (Son of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mother has had Pioneering Care on a daily visit, she is much happier and for someone approaching 103 years young, she is in good spirits (mainly).
One of the carers goes into her every morning, assisting with the daily routine, washing, dressing, making drinks etc and for any concerns the carer
contacts a family member to update on her condition.

Reply from Stephanie Morley, Owner at Pioneering Care Bicester Ltd

Thank you for your lovely review, we all very much enjoy our work and visiting Mum.


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Review from L B (Mother of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter with cerebral palsy has had Pioneering Care for about eight months. My daughter enjoys the care she receives. The caregivers are tuned into my daughter's needs.
She enjoys the way they are with her she loves laughing and has a good sense of humour. Pioneering Care have sent caregivers to
suit my daughter's personality, when I go away on holiday she looks forward to Pioneering Care coming to see her. Which makes my life easier, not worrying. As you can imagine looking after a forty-three-year-old is very stressful.

Reply from Stephanie Morley, Owner at Pioneering Care Bicester Ltd

Thank you for your lovely words, myself and the team appreciate it immensely. We do get the most amazing amount of reward from doing a job we all love.


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Review from D S (Nephew of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment the team got involved we could see we were working with a very professional team. As time has gone on the demands that have been placed upon them have grown. All of the team really do care and provide great support to the care user but also to us as the family. If ever we need any advice
or additional care outside of the agreed times, it's given. A great care provider with a team truly committed to the user and their family.

Reply from Stephanie Morley, Owner at Pioneering Care Bicester Ltd

Thank you so much for your kind feedback, both myself and the team really do appreciate it.


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Review from D R (Daughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pioneering Care have provided excellent care to my mum who is 93 and still living at home. All of the carers have been helpful and friendly and the directors, managers and carers have gone above and beyond to help my mum and me in various difficult circumstances. Often they have gone the extra mile
to help us and based on our experience to date, we would have no hesitation in recommending Pioneering Care to those who might be interested in using their services.

Reply from Stephanie Morley, Owner at Pioneering Care Bicester Ltd

Thank you for you kind words, it does mean a great deal to the team and me.


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Review from Dominic J (Son of Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right since Pioneering Care began looking after my mother, they have provided great care with a really flexible and helpful approach. Whilst my mother's conditions have worsened, the team have done everything possible to quickly respond and help. This makes the challenges so much easier. They are prompt,
reliable and have been genuinely friendly throughout. Thank you so much, your commitment and dedication is truly appreciated.

Reply from Stephanie Morley, Owner at Pioneering Care Bicester Ltd

Thank you for your lovely review, myself and the team really do appreciate it.


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Management

Treated with Dignity

Value for Money

Review from Tina B (Daughter of Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would happily recommend Pioneer Care to friends and family as the care my mother receives is without doubt exceptional. The app they use allows me to check on all the visits carried out and if I have any questions or need anything changing, the staff are quick to reply and endeavour to accommodate
any requests. Thanks to Pioneer Care I can relax knowing that my mum is being cared for by well-trained staff.

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Review from Derek S (Son of Client) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been delighted with the care provided to my father by Pioneering Care. The carers have high standards of professionalism and are caring and proactive. Dad enjoys their visits, appreciates the support he receives and is always complimentary about his carers. The management has been exemplary, professional
and organised, keeping us informed, identifying concerns and discussing them with us. They have proved flexible and responsive to any suggestions or requests we have made. We have been very pleased with the service provided and it is an enormous relief to me and my sister to know that Dad is receiving professional high-quality care that meets his needs exactly. Highly recommended.

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Review from Russ L (Son of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team at Pioneering Care have been absolutely amazing. Their care to the patient is endless even when the patient becomes anxious, aggressive and angry, they are sympathetic and calming to assure both the patient and the carer. Colossal experience in the care industry is evident in
their professionalism; how they handle each individual, particular visit depending on the state of mind and physical well-being of the patient. They are a bundle of energy, always smiling from 8 am through to 10 pm and their attitude towards not only the patient but the carers around the loved one is first class. Would highly recommend between my mother and two sisters who have witnessed at close quarters the fantastic work carried out by Pioneering Care.

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Review from Mel G (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pioneering Care Bicester Ltd are an amazing company, would highly recommend them to anyone who wants the reassurance that their loved one is being cared for to the highest standard. Very professional and reliable in their approach, the dedication of the team, the care they provide, the consideration,
support and respect along with love and compassion they show to their clients and service user is outstanding. The way the company conducts itself is evidence enough that those requiring Pioneering Care Bicester Ltd services are always the priority and nothing is too much trouble to ensure the well being, safety and happiness of the client and service user. They really do go above and beyond. They are like an extended family. The company welcomes and encourages feedback from the client and service user along with family members. Communication is exceptional and on a regular basis too. As the daughter of a client and service user I can't thank the company enough, for making such a positive impact on mum's life and mine too.

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Review from Edith S (Sister of Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you require care for a loved one, this is guaranteed with S and T; they really do go above and beyond. They are completely reliable, professional and very caring. We get regular updates from them, so are confident that our family member is being well cared for.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Pioneering Care Bicester Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pioneering Care Bicester Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pioneering Care Bicester Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2024

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Pioneering Care Bicester Ltd

What Type of Services does Pioneering Care Bicester Ltd offer?

Pioneering Care Bicester Ltd offers Home Care.

How many Carers does Pioneering Care Bicester Ltd employ?

Pioneering Care Bicester Ltd employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pioneering Care Bicester Ltd to verify any information. View our terms and conditions. Pioneering Care Bicester Ltd has a Basic Service – more info.