Second to None Care Ltd

St John's Road, Meadowfield Industrial Estate, Durham DH7 8TB
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9.7 55 Reviews
  • Second to None Care Ltd, Durham
Second to None Care Ltd provides complete, tailored home care services to people in County Durham from qualified carers.

All staff are fully trained and always on hand to look after each individual's every need. From elderly care to dementia care, they have all the tools, knowledge and experience necessary to cater to the specific needs of those in need of support.

The service is flexible and adaptable based on client needs to ensure they are as comfortable as possible and that the right care is provided at the right time, the way they want to.

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Care Provided by Second to None Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Second to None Care Ltd
  • Person in charge
  • Natalie Craddock (MD)

Funding & Fees Guide for Second to None Care Ltd

  • Prices

  • £23.00 per hour.

Second to None Care Ltd Reviews (55)

Total of 55, showing 1-20
9.7

Second to None Care Ltd has a Review Score of 9.7 (9.737) out of 10, based on 30 reviews in the last 2 years. Over all time Second to None Care Ltd has 55 reviews.

Overall Experience

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Review from Caroline F (Daughter-in-law of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff at Second to None enough. When we had the storm at the end of January, my mum in law was left with no electricity, which meant no means of keeping warm or having hot food/drinks. After contacting the care company on their out of hours number and explaining the situation to
them, measures were instantly put in place to ensure that my mum in law was kept warm and safe. The carers went above and beyond, ensuring she had hot water bottles, which were regularly refilled, and hot soup and drinks. We can not thank them enough for what they did that day. The service they provided and continue to provide is as the name says Second to None.
It's made a huge difference to all of us knowing that my mum in law is receiving the care she deserves from a company we can rely on, and that actually cares.
Five stars. Well done to the team, especially those covering Langley Park.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

This is lovely to hear. Thank you so much for taking your time to leave us a review, it is much appreciated. We promise to keep up the good work.


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Review from Paul P (Son of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the staff attend close to the. time allocated. We have had no problems over the years they have attended..as in all occupations there are some staff go that extra mile. We hope this continues in the same way.

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Review from Angela W (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very difficult time, we found every aspect of care from staff extremely comforting in all their practical tasks which were carried out with compassion and efficiency. We would have no hesitation in recommending your company as a service provider.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you for taking the time to write a review for us. We really appreciate your kind words and we are delighted that you are so happy with our services.


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Review from Malcolm B (Husband of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Second to None has been very helpful in the care of my wife after her partial hip replacement and broken right femur in August.
Getting my wife home in December ready for Xmas was very good and the support Second to None has given is priceless.
They show a good understanding of her needs and are always
bright and happy and raise her spirits even on these cold winter days.
Keep up the good work it helps greatly.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you so much for your lovely kind words. We really appreciate you taking the time to leave us a review. We promise to keep up the good work!


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Review from B H (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I found Second To None Care. All of the staff are very friendly and go out of their way to help even at last minute notice. They are very punctual and always make Dad feel at ease as he has dementia and can be confused at times. I would highly recommend this company to anyone looking
for care.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you so much for your review! We value your feedback and are so happy that you are satisfied with the service.


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Review from Jason C (Son of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, responsive, effective, thoughtful care - My very frail and highly disabled mother has moved house very recently and begun to be looked after by Second to None Care. The management, office team, care co-ordinator and carers all have been excellent. They've been keen to listen and find out my mum's
individual needs, and to provide kind, responsive, effective and thoughtful care for her from day one. We've been very reassured by this excellent start, and we are very grateful.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you for taking the time to write a review for us. We really appreciate your kind words and we are delighted that you are so happy with the service!


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Review from S C (Sister of Client) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very responsive team leader who is always polite, courteous and willing to help. Very quick to respond to phone calls or emails. A nice group of staff who support my relative.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you for taking the time to leave us a review it is very much appreciated. We are very pleased to hear such lovely words.


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Review from S H (Granddaughter of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the staff for the care and support they gave my Grandma in the last weeks of her life. Towards the end Grandma couldn't communicate very well and slept a lot, the carers took time to speak to her and explain what they were doing even if she could not respond. There were
several occasions where we had to ring and see if they could come earlier than planned and they always did their best to get there as soon as possible. Thank you again to all of the staff at second to none for their patience, help and support not only for my grandma but for us as a family as well.

Reply from Rachel Rockett, Admin Assistant at Second to None Care Ltd

Thank you so much for your lovely, kind words. We are so sorry for your loss and we feel privileged to have been able to bring some comfort to you all during such a difficult time. With love and thanks from all of us at Second To None.


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Review from Elsie W (Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory. My carer is very good, I'm always pleased to see him. Much appreciated.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

That is lovely to hear! Thank you for taking your time to leave us a review, it is very much appreciated.


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Review from Jean T (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you for taking your time to leave us a review. We are so pleased to hear that you are happy with the care you receive.


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Review from Dawn W (Friend of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't tell you how worried and apprehensive my elderly neighbour was about having carers at first, but the genuine caring and friendly approach of every carer helped her to make the transition as easily as possible. A year in and my neighbour is settled and content, she has routine and structure to
her week, and really looks forward to her visits, especially her outings! And I have peace of mind she is cared for and happy. The office staff always take the time to continually adapt her care plan, as my neighbour's needs change, and nothing is ever too much trouble, thank you all so much from us both.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you so much for such a lovely review. We are over the moon to hear such lovely words and we really appreciate your feedback.


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Review from N R (Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very helpful, always very approachable and they will ask if there is anything more they can do to help me. They also help me with small jobs like putting bin bags in bins etc. This helps me be more safe from falls. The care is of the highest standard, from the carers to office. Nothing
is too much for them.

Reply from Rachel Rockett, Admin Assistant at Second to None Care Ltd

Thank you for such lovely comments N! We are thrilled that you are happy with the service and really appreciate your feedback.


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Review from C L (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers provide the help required to allow for my dad to continue with an independent lifestyle, making food available, maintaining personal hygiene and ensuring all medication is administered, prompting when renewals required. All done with great empathy and cheerful manner. Thank you.

Reply from Rachel Rockett, Admin Assistant at Second to None Care Ltd

Thank you so much for your lovely, kind words C. We are really appreciative of the feedback and promise to keep up the good work!


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Review from Liz H (Wife of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and compassionate company. Helps with all our needs, carers are excellent, always cheerful and very helpful. Going above and beyond our expectations. Always reliable. Would highly recommend if looking for care for a loved one.

Reply from Rachel Rockett, Admin Assistant at Second to None Care Ltd

Thank you for taking the time to write a review for us. We really appreciate your kind words and we are delighted that you are so happy with the service.


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Review from Winnie M (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff arrive not on time to give tablets. Later on, night, 10 pm when they are normally there at 8:30, they don't have time to travel from A-B. The staff are really good but management leave a lot to be desired. On the whole, not bad just need more time.
Telling them 4 hours apart for tablets, they
are having to give them to me too early.

Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thank you for your review, we value reviews in order to improve our service. We are sorry that is your experience, we will be in touch to find out further details and certainly be looking to improve this immediately. Thank you for the time taken to fill out the review card.


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Review from Maria D (Daughter-in-law of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the most challenging and harrowing time in my mother-in-law's life, Second to None Care have provided the very best supportive care. Nothing is too much trouble! The owner and her carers are receptive and responsive to her needs. My mother-in-law so looks forward to their visits. The care package
is comprehensive and has been adapted, at short notice, to meet her changing needs. The carers are caring, professional, very friendly and apply themselves to her needs, from entering her home to the point that they leave her. This support provides great comfort and assurance to her family. It enables us to visit and support her, knowing that we have a service, that complements our love and care. It has seamlessly adjusted in response to her changing complex needs. We feel truly blessed!

Reply from Rachel Rockett, Admin Assistant at Second to None Care Ltd

Thank you so much for this absolutely beautiful review, Maria. We are truly touched by your words and must admit we may have even had a little tear! We are so glad that our service provides such reassurance for you and promise to keep up the hard work. Thank you again for your lovely feedback!


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Review from Andrew M (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fabulous. They treat us well; they are some of the best around. I'm not sure you could get better - they are all really nice and supportive and do their job to the full and go sometimes above and beyond - so appreciated.

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Review from Lucy G (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Second to None Care is very helpful and responsive. The carers are conscientious and kind. They have helped my mother stay in her home rather than going into care. It is reassuring to know they are there.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you very much for taking the time to give us feedback.


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Review from D M (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff look after my dad well. Always take time to have a little chat with him. They try to make him varied meals, and they make sure he takes his medication when required. If there are any problems, they ring me.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you for taking the time to leave us such a great review; we are so pleased to hear you are happy with our service.


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Review from Joyce W (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for a better company. All staff and management cannot do enough for me.

Reply from Rachel Rockett, Admin Assistant at Second to None Care Ltd

Thank you so much for your review! We value your feedback and are so happy that you are satisfied with the service.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Second to None Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Second to None Care Ltd is calculated as follows: ( (137 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 175 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Second to None Care Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (3)

Natalie

Natalie Craddock

Job Title: Company Director

Joined: 2018

Hi, I'm Natalie and I'm the Company Director at Second to None Care Ltd. I started this company as I have a strong background in the healthcare sector and I wanted to be able to go the extra mile for my staff and service users.
I love nothing more than providing a service that allows people to live comfortably at home just the way they wish to and to give their families peace of mind.


In my spare time, I like to go to the beach and have days out with my son and my family.


Rebecca

Rebecca

Job Title: Administrator

Joined: 2021

Hi, I am Becca and I am an office administrator at Second To None Care. I have worked here since June 2021 and I really enjoy working with such a nice, hardworking group of people.


I have worked in Care since 2008, from a domiciliary setting to a supported living setting where I supported individuals with learning disabilities, autism and complex needs. I then went on to be a Care Coordinator before starting this job role.


In my spare time, I love spending quality time with my two daughters, socializing with friends and going on holidays.


Kaitlyn

Kaitlyn

Job Title: Care Coordinator

Joined: 2020

Hi, I'm Kaitlyn and I am the Care Coordinator at Second To None Care, I have been a Care Assistant for 3 years for this company and worked my way up to being the Care Coordinator. I have worked in the care industry for 4 years. The best bit about working in care for me is giving the service users the opportunity to stay at home with family and friends. I enjoy working for a family-run business and working together as a team.


In my spare time, I enjoy going away at weekends with family and friends and going abroad, especially to Turkey. I have three dogs and I enjoy walking and enjoy socializing with friends.


Frequently Asked Questions about Second to None Care Ltd

What Type of Services does Second to None Care Ltd offer?

Second to None Care Ltd offers Home Care.

How many Carers does Second to None Care Ltd employ?

Second to None Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Second to None Care Ltd to verify any information. View our terms and conditions. Second to None Care Ltd has a Platinum Service – more info.