Second to None Care Ltd

St John's Road, Meadowfield Industrial Estate, Durham DH7 8TB
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9.7 55 Reviews
  • Second to None Care Ltd, Durham
Second to None Care Ltd provides complete, tailored home care services to people in County Durham from qualified carers.

All staff are fully trained and always on hand to look after each individual's every need. From elderly care to dementia care, they have all the tools, knowledge and experience necessary to cater to the specific needs of those in need of support.

The service is flexible and adaptable based on client needs to ensure they are as comfortable as possible and that the right care is provided at the right time, the way they want to.

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Care Provided by Second to None Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Second to None Care Ltd
  • Person in charge
  • Natalie Craddock (MD)

Funding & Fees Guide for Second to None Care Ltd

  • Prices

  • £23.00 per hour.

Second to None Care Ltd Reviews (55)

Total of 55, showing 21-40
9.7

Second to None Care Ltd has a Review Score of 9.7 (9.737) out of 10, based on 30 reviews in the last 2 years. Over all time Second to None Care Ltd has 55 reviews.

Overall Experience

  • 38
  • 13
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Review from V T (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite satisfied with the company.

Reply from Rachel Rockett, Admin Assistant at Second to None Care Ltd

Thank you for your review. We really appreciate the feedback!


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Review from S P (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with all my carers; they are all chatty and helpful.

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Review from Margaret D (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all staff from Second to None. All staff are very supportive, and I look forward to care staff coming to see me.

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Review from Bridget M (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory - some are always polite with me.

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Review from Margaret F (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Second to None suits all my requirements!
Excellent staff - always polite and attentive.
Thank you.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

Thank you very much for your review; it's very much appreciated. I'm so pleased you are happy with the service.


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Review from B G (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for better care for my mother - reliable, caring, with her needs very much at the centre of all they do. She has grown to trust and welcome her carers after some less positive previous experiences with other agencies. She has most of her care from the same two consistent carers who are
knowledgeable and highly skilled.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

That is lovely to hear. Thank you so much for such a great review. We are so glad that your Mam is happy with the care she is receiving!


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Review from Gillian F (Daughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Second to None is by far the best care agency we've experienced. The staff are reliable, caring, helpful and very patient, especially in some challenging situations.
The manager is very approachable and supportive. Overall, I would recommend their service and appreciate their efforts in caring for
Mother.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

It is great to hear that you would recommend Second To None Care. We are so pleased that you are happy with the care you are receiving; thank you for the review!


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Review from Neil D (Son of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-organised care company, very flexible with requests. Find them very helpful and willing to please. The only small issue with attendance times lunch and tea can be a little early and differ from one day to the next. Other than this, we are very happy.

Reply from Rebecca Hanley, Administrator at Second to None Care Ltd

We are so pleased to hear you are happy with the care you are receiving; thank you for the review!


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Review from Paul D (Son of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second to None has provided excellent service. The staff are kind, courteous and polite. They have patience with my dad and give him good care. They talk to him and laugh with him and do as much as they can for him. The best thing I did was move to Second to None. All-round good service.

Reply from Rachel Rockett, Admin Assistant at Second to None Care Ltd

That is absolutely lovely to hear! Thank you very much for such a great review... We are so glad that your Dad is happy with his care, and we promise to keep up the good work!


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Review from Russell C (Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always friendly and willing to take care of my personal needs.

Reply from Rachel Rockett, Admin Assistant at Second to None Care Ltd

Thank you very much for your great review; we are so pleased that you are happy with the service we provide!


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Review from Bryan R (Client) assisted by family/friend published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall they are brilliant, everyone is caring and supportive and always makes me laugh. They all treat me with respect and dignity and couldn't ask for better service.

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Review from T M (Cousin of Client) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last year, since my cousin has moved over to Second to None Care from another dom care provider, the change in him has been amazing. They are lovely with him, and they know his routine and how to handle his moods. I have only had to have a word with one individual carer, who made it quite clear
she didn't like him at all and didn't interact with him, and left the other carers to do the work. Other than that, Second to None provides an absolutely amazing service. He loves the staff, and they love him. He's become such a happy chappy since moving over. And I can't recommend the service enough.

Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thank you so much for your feedback, we like feedback to try and constantly improve our service and recognise our staff for all the hard work they do.


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Review from Helen I (Daughter of Client) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would have said they ran a decent service apart from the incessant complaining about what a hard day they were always having instead of coming in and making my mother feel special and not a burden. However, they have just dropped us right in it by handing the care package back to the local authority
with the minimum required notice. Not even a courtesy call to us directly to say they were doing it. We now find ourselves in a position of no care with only three days left to go.
They must have been thinking of doing this for a while so with a heads up in advance we might have been better prepared but as it is now, a duty of care is out of the window and my loved one is sick with worry about the future.
Second to none in looking after themselves first, and not their clients.
Some of the staff have been excellent but not all that have been had been trained unlike what it says on the website.

Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Hello Helen, I'm very sorry to hear you feel this way about the service you have received. Unfortunately due to extreme pressure on the service with staffing issues and distance to travel to the calls within the area we had no choice but to hand back that area. We have had very good reviews and like to think we provide a good service, due to this I wanted to keep a good reputation and not keep packages on I cannot guarantee to get covered anymore due to the ongoing crisis social care is in at the present time. I did call you and try to explain and apologise for us having to do this, I'm sorry if this wasn't clear. We followed all protocol and give the notice period commissioning ask for, after this the social worker tries to cover the care package. In regards to training, all of our staff undertake training and are signed off by our care consultant. Please don't hesitate to email me and I will be happy to answer any other queries you may have.


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Review from Nichola J (Daughter of Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank Second to None enough for what they have done for Dad and for us as a family. Dad was able to stay at home for 8-months longer than anticipated with their help. They looked after him, understood him and also cared about us as a family. They took the time to understand him and what mattered
to him. His regular carer was outstanding - we couldn’t have asked for anything more than for people he doesn’t know to care for him as we do. Thank you for looking after Dad - we’ll never forget the care you gave to him and to us as a family. Thank you.

Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thank you so much for your feedback; we are so pleased you are all happy with the service provided.


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Review from Robert R (Husband of Client) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very early days, so still settling in. Quite a few different girls to find there was around so difficult to judge. Visiting hours around set hour quite variable so far. Sometime earlier than plan and sometimes late making meal arrangements difficult to plan. Ideally would like to say + 20mins of agreed
optimum times 9.20 am morning 30mins, 5.30 pm evening 30 mins and 13.30 lunch (small).

Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Firstly, I would like to thank you for taking the time to write a review. We take pride in offering a service that is efficient, safe and effective and welcome all reviews, as it provides us with an opportunity to improve on any shortcomings. Once again, thank you.


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Review from Trevor B (Client) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mainly very good, some not so good.

Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thank you for taking the time to write a review. We welcome all reviews, positive or negative, as we see it as an opportunity to improve on any shortcomings and/or to celebrate an excellent service.


We aim to offer a service that is efficient, safe and effective. I will make contact with you soon to discuss this matter further. Once again, thank you.


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Review from Colin G (Client) assisted by family/friend published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers good, management rubbish. Times unreliable.

Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thank you for taking the time to write this review.


I am sorry to hear that you are less than happy with our service, in particular, management. I will be in contact with you soon to arrange a time to discuss your issues further. Once again, thank you for bringing this to our attention.


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Review from Irene D (Wife of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very good. Get on well with the job. Friendly.

Reply from Stacey Hole, Administrator at Second to None Care Ltd

Thank you so much for your review. It's a pleasure being able to help.


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Review from Mike J (Son of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and support that has been given to Dad. The carers, particularly Dad's regular carer, have an excellent relationship with him. We have been most impressed that they have taken the time to get to know Dad, understand what he enjoys most, and then focus their time and energy
on those activities. An excellent service.

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Review from J P (Daughter of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an issue in December, Dad (Mam's carer) had to go into the hospital overnight. As a family, we're new to Mam receiving care (since June 20) and didn't know what to do. I contacted Second to None and explained the situation. We couldn't believe the help and support we received as a result - they
totally deserve an award for going above and beyond the call of duty! They coordinated with the emergency response team, secured a nursing home bed for the night for Mam and supported getting her to and from the nursing home. We could not have asked for anything more - absolutely brilliant! Mam has carers from Second to None 3x a day, without exception, they're friendly, chatty, very professional and treat Mam as the individual she is, not just a name on their list. Dad's obviously very protective, and they look out for him too, letting me know immediately if they have any concerns. As I live a flight away, it is such a relief to know I have total trust in the care and support they receive.

Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thank you so much for your time to give us feedback. We are so happy your happy with the care received.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Second to None Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Second to None Care Ltd is calculated as follows: ( (137 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 175 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Second to None Care Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Natalie

Natalie Craddock

Job Title: Company Director

Joined: 2018

Hi, I'm Natalie and I'm the Company Director at Second to None Care Ltd. I started this company as I have a strong background in the healthcare sector and I wanted to be able to go the extra mile for my staff and service users.
I love nothing more than providing a service that allows people to live comfortably at home just the way they wish to and to give their families peace of mind.


In my spare time, I like to go to the beach and have days out with my son and my family.


Rebecca

Rebecca

Job Title: Administrator

Joined: 2021

Hi, I am Becca and I am an office administrator at Second To None Care. I have worked here since June 2021 and I really enjoy working with such a nice, hardworking group of people.


I have worked in Care since 2008, from a domiciliary setting to a supported living setting where I supported individuals with learning disabilities, autism and complex needs. I then went on to be a Care Coordinator before starting this job role.


In my spare time, I love spending quality time with my two daughters, socializing with friends and going on holidays.


Kaitlyn

Kaitlyn

Job Title: Care Coordinator

Joined: 2020

Hi, I'm Kaitlyn and I am the Care Coordinator at Second To None Care, I have been a Care Assistant for 3 years for this company and worked my way up to being the Care Coordinator. I have worked in the care industry for 4 years. The best bit about working in care for me is giving the service users the opportunity to stay at home with family and friends. I enjoy working for a family-run business and working together as a team.


In my spare time, I enjoy going away at weekends with family and friends and going abroad, especially to Turkey. I have three dogs and I enjoy walking and enjoy socializing with friends.


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