Super Healthcare

201 Hamlet Court Road, Westcliff-on-Sea SS0 7EL
Submit a Review
9.7 28 Reviews
  • Super Healthcare, Westcliff-on-Sea
Super Healthcare Ltd was established to help people with care needs who choose to continue to live in their own homes with the support of professional care workers.

Care is about supporting and caring for people in a way that helps them to still be in control of their life and to be able to make their own informed choices.

Staff build strong relationships with the people they support and their families, by earning their trust and encouraging the people supported.

They are focused on improving the independence of the people that choose the services so that they are able to get the most out of their life.

Show Super Healthcare on the Map

Care Provided by Super Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Super Healthcare Ltd
  • Person in charge
  • Kadija Ndlovu (Registered Manager)

Funding & Fees Guide for Super Healthcare

  • Prices

  • £24.00 per hour

Super Healthcare Reviews (28)

Total of 28, showing 1-20
9.7

Super Healthcare has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Super Healthcare has 28 reviews.

Overall Experience

  • 20
  • 7
  • 1
  • 0
  • 0

Date Published

28
2
8
11
17

Review from Shaun B (Son of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team has been amazing with my dad, taking care of him and helping him as he isn't very mobile, but they still take him outside to the park and usually a visit to the chip shop for some fish and chips which he loves, they really do go the extra mile with him and I am very grateful to all the staff
there.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip S (Client) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to walk and spend my days sitting in my chair. The carers help to break the day up and are greatly appreciated. They are polite and helpful, they never rush the work and all stay until the job is done. They have a heavy workload but stick to tasks and never complain. I have received visits
from carers when they are off duty only to wish me well in my recovery.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian H (Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my helper absolutely brilliant! She is super efficient and is able to help me with tasks I can't do, like ironing. her cleaning leaves the house immaculate. She is cheerful and absolutely reliable and arrives on time. I don't think I could have managed to get better after a fracture as
well as I have without her. I would thoroughly recommend Super Healthcare.

Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

Thank you for your kind words, I am pleased you got the help you needed while recovering. Our aim is to provide support when needed, ensuring we pair you with someone who will meet your needs. Superhealthcare is committed to serving the community.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Daughter-in-law of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care provided to Mum. All initial minor teething issues were very quickly sorted as the team got to know her and her ways, Super Healthcare were happy to adjust visiting times to suit her and were available at short notice when we had problems and needed additional support.
The team
were kind, friendly and supportive, they took time to get to know Mum and always had her best interests at heart. In particular, we had one carer who went over and above to make sure Mum was happy and comfortable and we can't thank her enough. The manager runs a great service, she is approachable and totally committed to her vocation, going out of her way to ensure everything was just right.
If you are looking for a family-friendly care package then this company will meet your needs I'm sure. Mum sadly passed away in April, I thank the team for attending her funeral, it meant the world to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steven B (Father of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to have carers for my daughter who actually care and have a great relationship with her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter L (Nephew of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have done this review by talking to my aunt and to us the name says it all for the company and the lady manager and her workers. As my aunt is in her bed most of the time, sorted a day out for my aunt and she had a meal out. She was so happy. The girls got her dressed for the weather so she was warm.
We just cannot fault Super Healthcare.

Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

Thank you for such a sweet response. Our aim is to bring a smile on each of our clients faces.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark G (Husband of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been with Superhealthcare for nearly 3 years. Care provided for my wife who was diagnosed with Alzheimer's for 10 years is exceptional. This month was particularly difficult due to the death of my mother. The support given meant I could attend the funeral. Carers always put my wife first and definitely
make the situation of caring for a loved one as best as it possibly could be.

Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Thank you for your feedback, It means a lot to us that you put your trust in us for the past three years in supporting your wife. The whole team appreciate your views and the fact that you work hand in hand with all the staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N H (Daughter of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy with the care that she receives. My only complaint is that I have to choose to get invoices sent, I would prefer if these were sent to me every four weeks to keep on top of the finances.

Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

Thank you for your review. I will make it a priority for you to have the choice of Monthly invoices. I am glad your mother is happy with the services we are providing for her.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeanette S (Wife of Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lads are very good and friendly and chatty.

Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Thank you for letting us know the boys are good at their job, our aim is to provide care with a smile.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P C (Friend of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provider came to this client when all others refused. The client is physically, emotionally and medically challenging. The client also lives in a remote area. The care provider has given this client great support and frequently goes the extra mile.

Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Our aim is to bring comfort to those in need. I appreciate your acknowledgment of Super Healthcare going the extra mile. We will continue to provide exceptional care to all our clients. Thank you for taking the time to give your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John D (Husband of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team that looked after my wife was the same throughout and became almost like family, at the same time being totally professional. They acted sympathetically and efficiently at all times. Nothing was too much trouble, even responding to my calls for help when outside contractual obligation.
I recommend their company to the highest degree.

Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

A big thank you for your warm words concerning the care your family received from our company. Our aim is to provide the best care in a timely and dignified manner.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Client) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These people are diamonds; I trust them.
Super Healthcare has the best carers I have ever had.
The stress the authorities are putting on me is really taking its toll on me; it's like tearing me into pieces.
I feel sorry for those responsible; they must sleep well at night - I can't!
These people
live up to their name, unlike other care companies I have had.
I don't trust strangers anymore, disappointed by the way I am being treated - a number, not a person.
Wonderful people; I don't want to go anywhere else -I want to stay with them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Greg D (Client) assisted by family/friend published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are always understanding, pleasant and efficient. When they are going to be late, they always let me know.

Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

Thank you for taking the time to review us; this keeps the staff morale on high, knowing they are appreciated.
We, as a company, strive to give the best support possible to all our clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Daughter of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is always [leassed to see his carers - especially his favourites who interact and speaks to him clearly. He has no complaints and says, "do a great job".

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joyce D (Client) assisted by family/friend published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is excellent in that the staff are well able to respond to our needs with care, smiles, and at all times, professional. I enjoy their visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C R (Daughter of Client) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Super Healthcare stepped in to help us at very short notice and we really appreciated the can-do attitude. The carers have all been pleasant, positive and kind to Dad. They take the time to ensure that all personal care is given (with patience and humour) to a high standard. We have double calls so
there are occasions where one of the pair might be delayed which impacts on timing but overall visits are punctual. The manager is open to feedback and is rightly proud of her team. She seems keen to improve the support structure around the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kate B (Client) assisted by family/friend published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very upset that I am no longer under their care.
They reached all my needs, and was generally very happy with them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Client) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With regards to the care I am receiving, I am receiving excellent care. The people are very hardworking and kind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E G (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service. An excellent service which is very good for me. Carers are very good and cook for me - good food.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline C (Wife of Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received care for my husband at very short notice, and I was most grateful to be given immediate attention and support. The staff were punctual, reliable and formed a very kind and caring relationship with my husband. A very nice agency to have coming into one's home.

Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Thank you for your kind comments.
We aim to provide a unique experience for all our clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Super Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Super Healthcare is calculated as follows: ( (50 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Super Healthcare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Kadija

Kadija Ndlovu

Job Title: Registered Manager

Joined: 2019

As the Registered Manager of Super health care, my primary objective is to ensure the provision of exceptional care services that prioritize the well-being and dignity of all individuals under our care. With a steadfast commitment to excellence and compassion, I strive to create an environment where clients feel safe, respected, and empowered to live fulfilling lives.


I possess strong leadership abilities, guiding and inspiring my team to deliver high-quality care in accordance with regulatory standards and best practices. Through effective communication and mentorship, I foster a culture of teamwork and professional development.


Overall, I am deeply passionate about making a positive difference in the lives of those we serve, and I am committed to upholding the highest standards of care, professionalism, and integrity as the Registered Manager of Super Health Care.


Heather

Heather Brooks

Job Title: Administrator/reception

Joined: 2019

I first started working at Super Healthcare as a carer working out in the field, then I then applied and got the job as Administrator working in the office. I possess strong communication skills, excellent customer service abilities, the ability to multitask and prioritise tasks, I have a professional attitude, and enjoy working within an amazing team of people.


Frequently Asked Questions about Super Healthcare

What Type of Services does Super Healthcare offer?

Super Healthcare offers Home Care.

How many Carers does Super Healthcare employ?

Super Healthcare employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Super Healthcare to verify any information. View our terms and conditions. Super Healthcare has a Platinum Service – more info.