Super Healthcare

201 Hamlet Court Road, Westcliff-on-Sea SS0 7EL
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9.7 28 Reviews
  • Super Healthcare, Westcliff-on-Sea
Super Healthcare Ltd was established to help people with care needs who choose to continue to live in their own homes with the support of professional care workers.

Care is about supporting and caring for people in a way that helps them to still be in control of their life and to be able to make their own informed choices.

Staff build strong relationships with the people they support and their families, by earning their trust and encouraging the people supported.

They are focused on improving the independence of the people that choose the services so that they are able to get the most out of their life.

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Care Provided by Super Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Super Healthcare Ltd
  • Person in charge
  • Kadija Ndlovu (Registered Manager)

Funding & Fees Guide for Super Healthcare

  • Prices

  • £24.00 per hour

Super Healthcare Reviews (28)

Total of 28, showing 21-28
9.7

Super Healthcare has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Super Healthcare has 28 reviews.

Overall Experience

  • 20
  • 7
  • 1
  • 0
  • 0

Date Published

28
2
8
11
17

Review from A M (Daughter of Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers assist my mother with care and respect. She is happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Olive W (Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful and considerate, and I thank them for all their help.

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Management

Treated with Dignity

Value for Money

Review from Sandra M (Wife of Client) published on 3 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from the whole team was excellent and professional. Special thanks to the last who stayed overnight at our home for 5 nights and was there to support my daughter and me in my husband's final hours.

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Treated with Dignity

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Review from Josephine B (Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous care.

Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Thank you for your comment; our aim is to provide a fantastic service to our clients.


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Review from Victoria P (Partner of Client) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has shown dedication, professionalism and compassion when dealing with my partner, who is at the early stages of dementia. The management of Super Healthcare has succeeded in ensuring my partner's personal needs are met, according to him, is satisfied with the care he is receiving.

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Management

Treated with Dignity

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Review from Natalie (Daughter of Client) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents used Super Healthcare to provide live in care for my mum who suffered from dementia and had just had a long stay in hospital. The care provided by the team was excellent, caring, professional and sensitive to the needs of both my parents. Communication between the agency, my parents and myself
was great.

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Treated with Dignity

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Review from Satta G (Daughter of Client) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super Healthcare have been absolutely remarkable. I know that no other agency would have taken as much care and consideration to find the ideal carers to suit my mother’s unique needs.
Unable to see her during the lockdown that COVID-19 brought, I knew that Mum was being well looked after by a care
agency who seemed to treat her as family. During what could’ve been a horrific time, just recently discharged from hospital, I am so very grateful that mum’s transition back to living in her home has been made smooth. Mum’s physical and emotional health are being well supported by Super Healthcare. The manager’s team have been a Godsend to our family. Thank you.

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Treated with Dignity

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Review from S M (Daughter of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable service, good care taken at all times. If the need arises we would use this company again.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Super Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Super Healthcare is calculated as follows: ( (50 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Super Healthcare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Kadija

Kadija Ndlovu

Job Title: Registered Manager

Joined: 2019

As the Registered Manager of Super health care, my primary objective is to ensure the provision of exceptional care services that prioritize the well-being and dignity of all individuals under our care. With a steadfast commitment to excellence and compassion, I strive to create an environment where clients feel safe, respected, and empowered to live fulfilling lives.


I possess strong leadership abilities, guiding and inspiring my team to deliver high-quality care in accordance with regulatory standards and best practices. Through effective communication and mentorship, I foster a culture of teamwork and professional development.


Overall, I am deeply passionate about making a positive difference in the lives of those we serve, and I am committed to upholding the highest standards of care, professionalism, and integrity as the Registered Manager of Super Health Care.


Heather

Heather Brooks

Job Title: Administrator/reception

Joined: 2019

I first started working at Super Healthcare as a carer working out in the field, then I then applied and got the job as Administrator working in the office. I possess strong communication skills, excellent customer service abilities, the ability to multitask and prioritise tasks, I have a professional attitude, and enjoy working within an amazing team of people.


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