Other Home Care Providers you may be interested in:
Unite Care Ltd has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years. Over all time Unite Care Ltd has 1 review.
Review from Diana L (Wife of Client) published on 28 June 2024
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Mike John, Manager at Unite Care Ltd
The care provided was fully investigated and found the allegations unfounded, the carers followed procedures when the client passed away and made sure that they left appropriately, same carers provided services and the client's wife admitted that they were brilliant. The carers provided more time than allocated and the family wanted to take extra time that they were not paying for. The client's wife has discriminated against the carers because of their background and the company did not want to pursue as they are dealing with the death of a loved one.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.5 (1.500) out of 10 for Unite Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.500 for Unite Care Ltd is calculated as follows: ( (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 1.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Unite Care Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Oct 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
There are no Team Members posted yet
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unite Care Ltd to verify any information. View our terms and conditions. Unite Care Ltd has a Basic Service – more info.
