Heart2Heart Homecare

Unit 105, Solent Business Centre, 343 Millbrook Road West, Southampton SO15 0HW
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9.7 21 Reviews
  • Heart2Heart Homecare, Southampton
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Care Provided by Heart2Heart Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Heart2Heart Homecare Services Ltd
  • Person in charge
  • Harriet Parkin (Manager)

Funding & Fees Guide for Heart2Heart Homecare

  • Prices

  • Starting from £18.50

  • No additional such as visit fee added with our upfront costings.
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Heart2Heart Homecare Reviews (21)

Total of 21, showing 1-20
9.7

Heart2Heart Homecare has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Heart2Heart Homecare has 21 reviews.

Overall Experience

  • 20
  • 1
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  • 0

Date Published

21
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7
14

Review from Jo W (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I use Heart2Heart to provide care for my Dad who has dementia. Every carer shows respect and kindness to my Dad; he enjoys their company. They follow the set tasks rigorously and leave a comprehensive report on the app which allows me to assess how my dad is getting on. The office staff are friendly
and communicate promptly and readily.

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Review from H M (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heart2Heart have been looking after my mother via a half hour lunchtime visit for the last eighteen months, after a series of TIAs affected her sense of balance. This enables me to go to work, confident that she will be escorted to the toilet and given a cup of tea while I'm gone. Mother is very pleased
with the service that is provided. Heart2Heart provide the same carer on most days which has allowed mother to establish a good relationship. The management of Heart2Heart are keen to ensure that the service is meeting her needs by visiting regularly. They are able to accommodate additional visits, given reasonable notice, if I need to go away. Overall, I'm very happy with Heart2Heart

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Review from E J (Niece of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Heart2Heart for my elderly aunt who lived alone and has Alzheimer's. We used them from May through to August 2024. All the carers were exceptional and kept in contact with me via the app. The management staff were also amazing and extremely helpful supportive and personable. I could not have
asked for a better team of people. My aunt liked them all and they carried out all their tasks impeccably well.

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Review from Jo C (Daughter-in-law of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heart2Heart Homecare are so aptly named. Their service is absolutely amazing. My mother-in-law has used this agency for the past 2 years and all of the staff are so caring and could not do enough for her. This week she unfortunately passed away, but the support we and she received during her passing
was immense. The carer who was looking after her did not want to leave her and only did so once we arrived. The two ladies who run the agency came out to support us and did everything they could for us, including helping us clean up the house once she had gone. They treated her and us like family and we are so grateful. They enabled us to allow her to have her last wishes and stay in her own home and have a peaceful calm death. Thank you is not enough.

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Review from Lorraine A (Daughter of Client) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we reached out for care for our dad. The situation we found ourselves in was quite tragic but these wonderful people helped out immensely. The speed of response to our situation, and the care and compassion shown by the team really touched my heart. I could not ask of any more of these deeply
caring individuals, and utmost dignity at all times. Thank you is not enough.

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Review from Christopher B (Son of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are amazing at Heart2Heart Homecare and I am so grateful that they are the ones looking after my Mum. They also help my wife and myself, by keeping us updated on any concerns and letting us know of any shopping needed. I have come to know a lot of the team over the last few years and
can honestly say they are some of the nicest people I know.

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Review from Janet P (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service of the agency is excellent. The carers provided are hard-working caring considerate of clients' needs. Very professional and thoughtful kind and all committed to their jobs. A genuine dedication in their job to make a difference to each client's everyday life. I feel they should be paid more
in their jobs as they are very valuable in the care sector and should be rewarded as we are a growing population of elderly people who need urgent care.

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Review from Crawford W (Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole I could not be happier. The staff always try to be on time and they do their best for me. The only slight issue is that there is one carer who works very slowly and therefore there is a limit on what duties he can complete in the time.

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Review from Paul H (Son-in-law of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found myself having to arrange care for my mother in law, and having no idea about this I just started contacting companies I found on an internet search. After speaking to Heart2Heart who were very helpful in explaining what they could offer I engaged them. They proved to be very reliable and punctual
with a very handy app that allowed me to check the timings and the reports, however the best thing about Heart2Heart was the carers who were excellent and although my in-laws are not easily pleased they had nothing but praise for every carer that they saw. I would unhesitatingly recommend them and I would definitely use them again if needed.

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Review from Barbara W (Mother of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start of my sons care from Heart2Heart, I have been both delighted and reassured with the service provided. You are always prepared to go the extra mile and make every effort to visit on time. If any problems occur you have always kept me informed and are friendly and polite.

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Review from Linda P (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my dad receives on a daily basis is excellent. The staff are caring and very professional. We have had 4 previous care providers and Heart2Heart Homecare are the best by far. Would highly recommend to other friends or family.

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Review from John H (Son-in-law of Client) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heart2Heart have looked after my mother for a period in excess of 12 months and never in that time or in my experience have they been found wanting in care provided, time spent or professional attitude to a very demanding client. Thank you all.

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Review from Pam W (Wife of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband has received from the very first visit of carers from Heart2heart Homecare has been outstanding. The carers have been experienced and understanding of his needs. They have all had different personalities and have provided the care he needs in a professional manner. I have felt confident
to leave the house while they are there to look after him for a couple of hours. It has made a huge difference to us both.

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Review from Carol R (Daughter of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Heart2Heart Homecare in October 2021 and they have been amazing. They are extremely reliable and responsive to changing needs. The carers are all very kind and supportive to mum, always taking the time to chat with her and cheer her up if she's feeling a bit down. When we have contacted
the office they have always been very responsive and friendly, nothing is too much trouble. If they notice anything not quite right with mum they will contact us or medical professionals if necessary. Mum is happy and well cared for and very pleased with the care she receives. She has a lovely rapport with all the carers. As a family, we are far more relaxed about mum now, knowing she is so well looked after by the carers and we can rely on them to let us know if anything is amiss.

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Review from Adrian A (Husband of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the service provided by Heart2Heart Homecare. The staff are kind, dedicated and efficient and always prepared to change to match changing requirements. We are always kept updated of any changes in timings as they become necessary due to varying circumstances ie staff shortages due
to illness.

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Review from Geoff (Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been under the care of the manager's team for the last two years. I found Heart2Heart when I came out of hospital for my 7th hip replacement. They have proved invaluable help in my recovery and the carers continue to support me every morning with my routine. The manager's team have gone above
and beyond, even taking me to my aqua therapy and hospital appointments. Last year, I ended up back in hospital due to a bleed in my left leg. I was returned home a few weeks later and Heart2Heart assumed my care. I temporarily needed extra help whilst I was still recovering, which Heart2Heart provided straight away. The team from Heart2Heart have provided unstinting, knowledgeable concern for my wellbeing.

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Review from Kay (Relative of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve just started using Heart2Heart Homecare and I can honestly say they are an excellent care provider! I’m thoroughly impressed so far and I trust that everything so smoothly and safely, which holds extra importance during the current Covid climate.

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Review from Anna (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father was not always the easiest of people to care for but the carers did so with kindness and tolerance. We found the company to be very reliable and proactive in contacting us if necessary. It was great to know we are not the only ones looking out for dad.
We always felt we were dealing
with people who had a ‘heart’.

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Review from Maddie (Granddaughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Got in touch with the team at Heart2Heart in relation for care for my grandparents. They were quick at responding and arranging an appointment. They clearly went over their services, what they can offer and scheduling requirements. They were thorough and worked around all our requirements.

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Review from Corinne F (Granddaughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Heart2Heart for the care needs of my grandparents, I've always found the company put the needs of the individual first, whenever I've needed to contact the office, I've always got a speedy and courteous response.
Most importantly, my grandparents are extremely pleased with the care they receive
from the care workers and speak very highly of the service. Nothing is ever too much trouble. During the pandemic, the care workers have taken all reasonable precautions to keep my grandparents safe, for which I’m truly grateful. I would recommend Heart2Heart to anyone looking to provide their relatives with some extra support. I do not worry about my grandparents so much now, as I know the Carers treat them with respect and are taking great care and always looking out for them.

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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Heart2Heart Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Heart2Heart Homecare is calculated as follows: ( (40 Excellents x 5) + (1 Goods x 4) ) ÷ 41 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heart2Heart Homecare is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Heart2Heart Homecare

What Type of Services does Heart2Heart Homecare offer?

Heart2Heart Homecare offers Home Care.

How many Carers does Heart2Heart Homecare employ?

Heart2Heart Homecare employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart2Heart Homecare to verify any information. View our terms and conditions. Heart2Heart Homecare has a Basic Service – more info.