Heart2Heart Homecare

Unit 105, Solent Business Centre, 343 Millbrook Road West, Southampton SO15 0HW
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9.8 22 Reviews
  • Heart2Heart Homecare, Southampton
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Care Provided by Heart2Heart Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Heart2Heart Homecare Services Ltd
  • Person in charge
  • Harriet Parkin (Manager)

Funding & Fees Guide for Heart2Heart Homecare

  • Prices

  • Starting from £18.50

  • No additional such as visit fee added with our upfront costings.
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Heart2Heart Homecare Reviews (22)

Total of 22, showing 21-22
9.8

Heart2Heart Homecare has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Heart2Heart Homecare has 22 reviews.

Overall Experience

  • 21
  • 1
  • 0
  • 0
  • 0

Date Published

22
3
4
8
14

Review from Corinne F (Granddaughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Heart2Heart for the care needs of my grandparents, I've always found the company put the needs of the individual first, whenever I've needed to contact the office, I've always got a speedy and courteous response.
Most importantly, my grandparents are extremely pleased with the care they receive
from the care workers and speak very highly of the service. Nothing is ever too much trouble. During the pandemic, the care workers have taken all reasonable precautions to keep my grandparents safe, for which I’m truly grateful. I would recommend Heart2Heart to anyone looking to provide their relatives with some extra support. I do not worry about my grandparents so much now, as I know the Carers treat them with respect and are taking great care and always looking out for them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan B (Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been receiving care from this provider for a year now. Every carer they have provided has been professional and friendly. All have helped me with my physical needs and also helping keep my spirits up during lockdown. All my carers have great personalities. Never had any reason not to be satisfied with
the care they have provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Heart2Heart Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Heart2Heart Homecare is calculated as follows: ( (46 Excellents x 5) + (1 Goods x 4) ) ÷ 47 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heart2Heart Homecare is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart2Heart Homecare to verify any information. View our terms and conditions. Heart2Heart Homecare has a Basic Service – more info.