Executive Carers

Suite 4, Stowe House, St Chads Road, Lichfield WS13 6TJ
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8.8 7 Reviews
  • Executive Carers, Lichfield
At Executive Carers Ltd, they're more than caregivers – they're family.

Their mission is to provide exceptional care precisely when it's needed most. Rooted in the belief that everyone deserves top-tier support in the comfort of their home during vulnerable times, they ensure no one faces the challenges the founder's relative endured. Caregivers receive specialised training to deliver personalised care with respect and dignity, fostering trust and comfort in every interaction.

Services are tailored to individual needs, from complex care to companionship. The team offers flexible scheduling, ranging from one-hour sessions to comprehensive care four times a day, including personal care, medication assistance, and specialised support like cancer and dementia care. The team undergoes rigorous vetting, ensuring only the most qualified and compassionate individuals join the company. At Executive Carers Ltd, your well-being and safety are the top priorities, guaranteeing you receive the care and support you deserve.

Care Provided by Executive Carers

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Executive Carers Ltd
  • Person in charge
  • Sara Bennett (Registered Manager)

Funding & Fees Guide for Executive Carers

  • Prices
  • Depending on the level of care you require our fees start from £25.00 per hour.


  • We offer no obligation assessments, by myself or my senior manager who will visit your home at a time that suits you. We will take the time to listen to your concerns, assess your current situation, and discuss your goals and preferences for care. This process is entirely confidential, and there is no pressure to commit to our services afterward.


8.8

Executive Carers has a Review Score of 8.8 (8.831) out of 10, based on 7 reviews in the last 2 years. Over all time Executive Carers has 7 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

All the carers I have met have been polite and friendly. As they have got more familiar with my mom, she appears happy with the care she receives. If anything needs communicating and I'm not around, I know I can call the office, and I have also put a notebook out if I need to let the carers know anything
for the next visit, or they can communicate anything back to me.

Reply from sue arnold, Business Manager at Executive Carers

Thank you for your kind feedback! Our staff are trained to the highest standard in delivering person-centred care, ensuring each individual feels supported and valued. We're always here to assist, so please don't hesitate to reach out if there's anything more we can do."


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Overall Experience  Overall Experience 5.0 out of 5

We are incredibly thankful to Executive Carers for the outstanding support they provided to our son during such a challenging time and at such a short notice. After his college residential placement broke down, their team stepped in with professionalism, compassion, and expertise, ensuring he received
the care and companionship he needed. The staff are warm, friendly and knowledgeable and also trained to meet specific needs, which made all the difference. They were always on time, and the standard of their communication and record-keeping was exceptional. The regular updates from the staff and managers gave us reassurance and confidence in the care being provided.


Thanks to their tailored approach, our son has been able to rebuild his confidence and thrive again, to feel happy and relaxed. He is now moving to his new placement, staff worked with new providers to ensure continuity. We are grateful for everything, our son will miss his new friends. Cannot recommend them highly enough!


Reply from Sue Arnold, Business Manager at Executive Carers

Thank you for sharing your experience with us. It was truly our pleasure to support your son during such a challenging time. Seeing him rebuild his confidence, thrive, and find happiness again has been incredibly rewarding for us. Our approach is always centred around recognising and building on the unique strengths and potential of those we support. By tailoring our care to his specific needs and focusing on his abilities, we aimed to empower your son to regain his confidence and independence. Its so heartening to know that this approach made a difference in his journey. Supporting his transition to the new placement and collaborating with the new providers to ensure continuity of care was a priority for us. Knowing that he is moving forward with renewed confidence and positivity is the greatest reward we could hope for. We are so proud of the progress he has made. He will be missed by everyone here, but we are confident he will continue to flourish in his new environment.


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Overall Experience  Overall Experience 1.0 out of 5

My mother in law has been with this care company for over 2 years, carers are very good and respectful, always get the job done.
With regards to management/admin staff, the last 3 months standards have dropped significantly, basic medication data logging is abysmal, sent various emails/phone calls
but just being lied to, and have now sent a complaint to adult social care team. Based on my experience, I would not recommend this care company to anyone.

Reply from sue arnold, Business Manager at Executive Carers

Thank you for your feedback. Your Mother in law has been with us for over two years, and we're proud of the consistent, respectful care she has received during that time. We're sorry for the recent challenges regarding her medication records and understand your frustration. The issue arose due to delays in receiving the necessary documentation, which we resolved promptly once aware. Following your feedback, we've updated the schedule to reflect your preference for lunchtime administration of the inhaler. We value your input and remain committed to delivering the high standards of care your mother-in-law has come to expect. Please don't hesitate to reach out with any further concerns.


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Overall Experience  Overall Experience 5.0 out of 5

The carer who attended was punctual, professional, thoughtful, and exceptionally friendly, consistently going above and beyond to be helpful. They treated my mum with respect and dignity, ensuring she felt safe and confident that her needs would be fully met. The carer's warm and engaging demeanour
made a meaningful difference, creating a pleasant and positive experience. As a family member, I also appreciated the peace of mind knowing my mum was in capable and caring hands during the visit. The ability to create a personalised care plan, with flexibility in timing and duration, was an invaluable aspect of the service. Overall, I highly recommend this provider for their outstanding care and commitment to quality.

Reply from sue arnold, Business Manager at Executive Carers

Thank you so much for your kind words and thoughtful feedback. It means the world to us to hear how positively our care has impacted both your mum and your family. Providing punctual, professional, and compassionate care that upholds dignity and respect is at the heart of everything we do, and we're thrilled to know that this was reflected in your experience.We're especially glad that the carer's warm and engaging approach helped create a safe, confident, and positive environment for your mum. Knowing that our personalised care plans and flexible options brought you peace of mind is incredibly rewarding for our team.Your recommendation inspires us to continue delivering the highest quality of care and support. Thank you for trusting us, and please don't hesitate to reach out if there is ever anything more we can do for you or your family.


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Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the service my daughter is receiving. The carers she has had have been truly amazing and have gone above and beyond their role.
I was an hour late due to the traffic and her carers stayed with her and even cooked her dinner. It has been great to know my daughter is in safe
hands and I don't need to worry. Speaking to the office to arrange some changes in hours has been easily done and they have been flexible with my needs.
Thank you

Reply from Sara Bennett, Director at Executive Carers

Thank you for your positive feedback. It means a great deal to us to know that we've made a difference. It is truly our honour to assist your daughter, and we are committed to providing the best support possible. Please don't hesitate to reach out if there's anything more we can do to help then please reach out.


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Overall Experience  Overall Experience 4.0 out of 5

Office always helpful and any queries always dealt with quickly. Care staff always pleasant, chatty and caring. Only criticism is the amount of different carers mum has. Mum is happy with all the care needs she has.

Reply from sue arnold, Business Manager at Executive Carers

Thank you so much for your kind feedback. We're delighted to hear that our office staff have been helpful and responsive and that your mum has had such positive experiences with our carers. We strive to provide the best care, ensuring our clients feel comfortable and well looked after. We do understand your concern regarding the number of different carers visiting your mum. While we always aim for consistency, there are times when schedules require flexibility to ensure all care needs are met. That said, we will certainly take your feedback on board and continue working to improve continuity of care as much as possible. Thank you again for your valuable feedback, and we're pleased that your mum is happy with the care she is receiving.


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Overall Experience  Overall Experience 4.0 out of 5

No complaints. Carers are very considerate and pleasant. Very satisfied with the care.

Reply from Sara Bennett, Director at Executive Carers

Thank you for your kind words. We are pleased you are happy with our service.


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Current Review Score: 8.8 (8.831)

Overview of Review Score

The Review Score of 8.8 (8.831) out of 10 for Executive Carers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.231 for Executive Carers is calculated as follows: ( (19 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 39 Ratings = 4.231

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Executive Carers is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Sara

Sara Bennett

Job Title: Owner/Registered Manager

My mission is simple... to provide exceptional care services to individuals when they need it the most. We were founded on the principle that every individual deserves quality care and support during times of vulnerability. Our commitment is to ensure that no one experiences the same poor care that my Father experienced.


Sara's dedication to understanding the intricacies of care provision is evident in her hands-on approach and unwavering commitment to client-centred care. She leads by example, actively engaging with clients and comprehending the challenges faced by staff on a daily basis. This empathy informs her leadership style, fostering a culture of respect, kindness, and dignity throughout the organisation.


Central to Sara's vision is the belief that dignity should be embedded across all aspects of service provision. She has implemented policies and procedures that prioritise the dignity of clients, such as the introduction of a smart black attire uniform policy. This initiative not only respects the privacy of clients but also instils a sense of professionalism and pride in staff. Feedback from clients and insights into their experiences have guided these decisions, ensuring that dignity remains at the forefront of practice.


Louise

Louise Hall

Job Title: General Manager

Meet Louise Hall, our exceptional General Manager, who proudly describes herself as "the best worker ever" – a sentiment we wholeheartedly agree with! Louise's primary responsibility is to ensure our business adheres to the regulations set by the regulatory body CQC (Care Quality Commission), along with guidelines established by other esteemed organisations such as N.I.C.E, Skills for Care, and the HSE (Health and Safety Executive).


Her unwavering focus lies in ensuring compliance throughout the business, enabling meticulous analysis that yields valuable insights to enhance both our business operations and the experiences of those under our care. By diligently following the Health and Social Care Act, Louise ensures that we consistently meet the highest standards of care provision.


Thanks to Louise's dedication, we have maintained a GOOD rating following rigorous CQC inspections. Our stellar reputation, largely built on recommendations and word-of-mouth referrals, speaks volumes about the exceptional service we provide. With Louise at the helm, we are committed to upholding our standards of excellence and continuously improving to better serve our community.


Nathan

Nathan Ray

Job Title: Director

Meet Nathan Ray, a vital member of our family business. With his exceptional multitasking skills, Nathan effortlessly manages the intricate task of preparing our rotas. Since joining the family business in 2019, Nathan has found joy and fulfilment in his role. His primary responsibility revolves around creating and overseeing the rotas, or as we fondly refer to them, textus.


This responsibility is far from trivial, as it entails balancing the needs and preferences of both our clients and our staff members. Nathan is dedicated to ensuring that our staff members enjoy a healthy work-life balance while also ensuring that our clients receive the care they need when they need it. Matching the right caregiver with each client is a pivotal aspect of delivering the personalized care package that lies at the heart of our services.


In Nathan, we have a committed team member who goes above and beyond to uphold our commitment to excellence in care provision. His meticulous approach and unwavering dedication contribute significantly to the satisfaction and well-being of both our clients and our staff. We are truly grateful to have Nathan as an integral part of our family business.


Claire

Claire Anscombe

Job Title: Training Director

Meet Claire Anscombe, a seasoned professional with over three decades of experience in the health and social care sector. With a rich background in clinical complex care, Claire's journey has been driven by a passion for expanding her expertise and making a difference in people's lives.


Currently serving as the Training Director at Executive Carers, Claire thrives on empowering and guiding staff across all aspects of care and support. Leveraging her extensive knowledge and clinical experience, she spearheads the complex care division, paving the way for the company to offer specialised services to those in need.


Claire's love for the field is palpable in her unwavering commitment to excellence. She is relentless in her pursuit of better ways to enhance service delivery, driven by a deep-seated determination to ensure every individual receives the highest standard of care they deserve.


With Claire at the helm, Executive Carers is not just a care provider but a beacon of compassion and quality in the industry. Her leadership and dedication continue to shape the future of care, touching countless lives along the way.


Bethany

Bethany Ray

Job Title: Accounts Manager

Bethany Ray is a key member of our team, known for her bright and vivacious personality that lights up the workplace. With a focus on accounts and client interactions, Beth plays a crucial role in ensuring the smooth operation of our financial processes, including the important task of paying everyone’s wages.


Currently studying for her NVQ level 3 in Accountancy, Beth is dedicated to further developing her expertise in the field. Her journey began as a carer, giving her a unique perspective on the intricacies of delivering care and the challenges it presents. This background allows Beth to bring a deep understanding and empathy to her work, making her an invaluable asset to both our team and the clients we serve.


Frequently Asked Questions about Executive Carers

What Type of Services does Executive Carers offer?

Executive Carers offers Home Care.

How many Carers does Executive Carers employ?

Executive Carers employs 45 carers.