Freedom Care (Herts) Ltd

Unit 32, The Maltings, Roydon Road, Stanstead Abbotts, Ware SG12 8HG
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Top 20 award
10 48 Reviews
  • Freedom Care (Herts) Ltd, Ware
Freedom Care (Herts) is a family run business based in Hoddesdon. Motivation to enter the homecare market came after a family member received poor quality care whilst suffering from a rare form of dementia P.C.A.

The one main goal at Freedom Care is the clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.

Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard and is meeting all service user requirements.

Freedom Care ensures all staff are enhanced DBS checked and are enrolled on an extensive training programme with continuous and regular updates.

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Care Provided by Freedom Care (Herts) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Freedom Care (Herts) Ltd
  • Person in charge
  • Tracy Mazza & Paula Duncan (Registered Managers)

Funding & Fees Guide for Freedom Care (Herts) Ltd

  • Prices

  • We acknowledge that private home care prices within Hertfordshire can range from £25-£40 per hour.

  • Within the private sphere, we position ourselves as trying to be the best private provider in terms of both value and quality.


    Our prices change based on the duration of the call e.g. 30/45 & 60 + minute calls. We do not change our prices based on the level of required care.


    Feel free to give our office team a call to receive a quote based on a tailored package of care.

Freedom Care (Herts) Ltd Reviews (48)

Total of 48, showing 1-20
10

Freedom Care (Herts) Ltd has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Freedom Care (Herts) Ltd has 48 reviews.

Overall Experience

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Date Published

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Review from S F (Wife of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freedom Care provides a first-class service to my husband, who is a stroke survivor with complex needs. The care team relate well to my husband, and he enjoys the daily interaction with them. My husband is lucky to have continuity in his personal body care routine, which enables him to feel secure and
maintain good relations with his care team. I feel this is an important issue which the service user benefits from in maintaining his confidence levels.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your kind words. I am glad that the routine settled quickly and your husbands feels safe and secure with his team of carers


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Review from Pete C (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freedom Care have been looking after my father who has Alzheimer's and dementia and the difference they have made to him has been outstanding, their carers are all such genuine and lovely people and have been amazing looking after my dad. They've really taken a load of pressure off of myself ensuring
things like his medication is always taken on time, his washing and ironing is done, he always has a good meal cooked for him and they're always on hand to tend to anything he needs. I could go on all day, I really couldn't rate them any higher

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your kind words. The ladies all do give their absolute best and try to ensure dad is comfortable and well cared for. I am glad we are making a things a little easier for you. You are very supportive of you dads needs which always helps. Your dad is a true gentleman and always grateful for anything the ladies can do to help. It is a pleasure being able to assist you dad and yourself.


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Review from Rebecca W (Niece of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received the best care from Freedom. He has additional needs and I chose his care team very carefully who can attend to his care needs and also adjust to his additional needs. I was always informed of any medical needs that happened and having that reassurance that he was well cared for by
all the ladies gave me piece of mind. These wonderful ladies are definitely angels in uniform. Without them I don't know what I would have done. I 100% recommend Freedom to everyone.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

It was a pleasure being able to assist your uncle, he was a lovely gentleman. He always was polite and kind and had such great support from yourself which helps immensely. Thank you for trusting Freedom Care Herts with assisting your uncle, and we wish you all the very best for the future.


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Review from L H (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After trying out other local care companies, we were very lucky to be able to employ Freedom Care for the last few years. Originally they cared for Mum in her home, however as her Alzheimer's progressed, they now continue as a befriender service to her in the Care Home she now lives in. The management
and carers are absolutely wonderful and all really go the extra mile to make sure they deliver the very best service possible. With excellent communication, they are proactive, nothing is too much trouble and it's lovely to read updates about visits on their app.


Freedom Care are a very important part of Mum's life, they offer her a caring friendship, listen to and also stimulate her with conversation and activities. We have always wanted the very best for Mum and have never been prepared to compromise in our requirements. We found it in Freedom Care. I cannot rate them highly enough and would thoroughly recommend them to anyone who is looking for first-class, superior and compassionate care.


Reply from Tracy Mazza, Director / Registered Manager at Freedom Care (Herts) Ltd

Thank you for taking the time to leave such a lovely review. It makes such a positive impact for all of us when we hear that everything we are doing, we are doing this right. We have known Mum for a while now, firstly starting at home and now luckily, we are still allowed to offer companionship visits in the care home. I am glad the software we use is beneficial to yourselves; getting all the up to date information as the visit happens. Mum is a pleasure to visit, and I am pleased that the visits are making a real difference for all of you.


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Review from P F (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been dealing with Freedom Care since April this year. Have been impressed with all the staff both admin and carers. They have always been compassionate and understanding of our needs, efficient in their organisation, and the carers always on time and carry out everything that is needed for my Dad.
Most importantly he is treated with care, respect, and kindness. Cannot praise them enough and would thoroughly recommend them.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for taking the time to leave a review. Your dad is an amazing man. It is always a pleasure to work alongside such a supportive family. Thank you for choosing Freedom Care (Herts).


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Review from Pat R (Daughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum who has dementia and is 86 from Norfolk where she has lived for nearly 40 years. The manager and her team pay amazing attention to absolutely everything to do with my mum is brilliant, my mum is a different person from when she was in Norfolk and seeing how the manager and her team look
after mum makes me realise how unprofessional her last care company was. If you are looking for a care company to care for a loved one please look no further. Thank you Freedom Care.

Reply from Paula Duncan, Registered Manager at Freedom Care (Herts) Ltd

Thank you for a lovely review, it has been our pleasure getting to know mum and helping her settle into her new home along with Macca (dog) who is a firm favourite with the ladies.


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Review from O T (Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my initial reticence, not having experienced care before I am now very satisfied with the care that has been given.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for taking the time to review our services. I am happy to hear that you are now settled and happy with the care you are receiving.


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Review from L M (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and the team have been fantastic and she spent a lot of time with us to get to understand what care was needed and really got to know mum and dad. They have done everything they can to fit into mum's schedule and the carers have been super with them. It can be daunting when the first steps
into care are made, but I can honestly say Freedom Care have been amazing. They respond incredibly quickly to any requests and I know they truly have mum and dad's needs met.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your review. It means a lot to hear that the service Freedom Care Herts are providing is working for you all. We want everyone to gain the best experience from the service we provide.


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Review from Gill C (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received an excellent level of care from her Freedom Care carers. They have been thoughtful of her needs and careful of her dignity. They have spent time during the visit to talk to her about her life and interests. This has been evident in Mum's general well-being and her enjoyment of their
company. Mum has received consistency of care and therefore the carers have become familiar visitors for her. Mum has been unable to bath or shower for a considerable length of time but she has always been spotlessly clean and well dressed and groomed. I would highly recommend this home care provider.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your lovely review. Your mum was an absolute pleasure to assist. She made each one of us laugh and the cheeky way she would poke her tongue out we all will remember. We were lucky enough to see her celebrate her 100th birthday. Thank you for putting your trust in us to care for your lovely mum.


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Review from Jamie W (Son of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you and your team for helping our dad maintain his quality of life when Alzheimer’s suddenly took his ability to self-manage. Everyone within your organization should feel proud of the professional, kind, and friendly, service you provide. It has not only helped our dad it has helped our family
to cope in this very difficult time, bless you all.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for trusting Freedom Care Herts with assisting Dad. Enabling him to keep his normal routine. An amazing gentleman and a wonderful family.


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Review from Carol U (Granddaughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad loves all of the carers that come to help him, they are kind and compasionate and always put him first. He struggles with mobility and they always talk him through what they are doing. They keep us informed as a family if they are concerned with anything or if anything looks out of place, they
also respond to us quickly if I need them to be aware of any changes with Grandad's care. He loves their visits and it keeps the family role as that of family and not carers, keeping his dignity, which at 88 is very important to him. I would recommend them to anyone who is looking for an amazing care company.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your review. Grandad is a lovely man, with a good sense of humour who always makes the ladies laugh. The support network that you have in place is fantastic and that helps in so many ways. Thank you for trusting Freedom Care able to assist your grandad alongside yourselves.


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Review from Sarah R (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was wary at the start of our care journey, of a stranger in her home. However, she has been lucky enough to have the same carer 99% of the time and she looks forward to seeing her.
From my point of view, it really helps to know that her carer is kind, hard-working and thoughtful. The management
team have also been really helpful when I've needed changes to visit times.
All in all, I think Freedom Care (Herts) are a fantastic company and I highly recommend their services. I cannot fault them which is why I have given 5 stars for every category. Thanks.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for taking the time to review our services. It is always nice to hear that we are making a difference and that mum is feeling comfortable with her carer. Mum is a lovely lady thank you for trusting Freedom Care with assisting.


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Review from Lesley P (Daughter of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Freedom Care. Every aspect of their service is 5 star, from their communication and administration, timekeeping and the quality and friendliness of all their carer. My mum looks forward to her morning visit nothing is ever too much trouble.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for the review. I am glad we have made a difference for mum, and its always nice to hear when they are looking forward to their visit.


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Review from Graham S (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided for my mother and would certainly recommend Freedom Care to anyone who is looking to have a loved one looked after with no worries. Thoroughly deserved my 5-star rating.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your lovely feedback and rating. I hope Mum is still well and going from strength to strength.


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Review from Kim W (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally pleased with the care that my mother received. It was more than care, it was companionship. I would not hesitate to engage Freedom Care Services should an opportunity arise in the future. The companionship to a weekend of family celebrations meant my mother could fully engage, leaving myself
to meet and greet guests and mingle at my daughter's wedding. This was a huge relief knowing she was well looked after. Both the carer and mom had a fantastic time, which ultimately meant the family did too. Appreciated immensely.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for using Freedom Care Herts. I am so happy that everything went so smoothly and you was able to enjoy your daughters special day, knowing mum was in safe hands, and was also able to attend. Thank you for the lovely feedback.


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Review from S R (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the managers and all the team at Freedom Care for all the care and attention that they gave to my dear departed mum over the past few years, it has been very much appreciated.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you. Your mum was a wonderful lady and was highly thought of. We will all miss her dearly.


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Review from laraine j (Daughter of Client) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Freedom Care are amazing. Twice we have requested short-term care for dad and given them little notice. On both occasions they found lovely carers who really looked after him and went the extra mile. Dad's latest carer was just amazing and took so much time with him. Can't recommend this
company highly enough.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you, your feedback is highly appreciated. Your father is a lovely gentleman.


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Review from Steven R (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has completely felt at ease since we started the care support. She was not in favour but we have seen a dramatic improvement in her since we started the care. She has built up a great rapport with one but gets on with all of them. It has greatly helped me and my sister feel more at ease.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your feedback, which we greatly appreciate. It's lovely to hear that our care has such a good impact on everyone.


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Review from Sarah G (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with the manager from Freedom Care, I knew they were the right care provider for us to choose. My father has early-onset Alzheimer’s and this was my first time engaging in help for him. The manager was responsive to my initial request and able to come to meet my father and me at
his home, immediately putting us both at ease. She gave me the confidence that Dad would be treated with kindness and that an effort would be made to get to know him and give him the support needed in a way that he would be comfortable with. The team keep me updated regularly with any issues and I can check their app daily to see who has been to visit and how Dad is - this gives me enormous peace of mind when I am too far away to be able to pop in regularly to visit myself. I would absolutely recommend them to anyone looking for care in the area.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your very kind feedback. It is lovely to hear the use of the new software is being such a help and giving peace of mind. Your father is a lovely man.


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Review from Sara S (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, flexible and responsive. All staff communicate and are very friendly and professional. My mother has not had to return to the hospital due to the input of their care and she is much more settled at home with their scheduled visits.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your kind review. We are glad we are able to have a positive impact on Mum's health.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Freedom Care (Herts) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Freedom Care (Herts) Ltd is calculated as follows: ( (89 Excellents x 5) + (1 Goods x 4) ) ÷ 90 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Freedom Care (Herts) Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Tracy

Tracy Mazza

Job Title: Director / Registered Manager

Joined: 2018

I opened Freedom Care (Herts) in 2018. I am the Director and share the role of Registered Manager of Freedom Care (Herts). My many years of knowledge and experience in the care industry have helped me understand what it takes to provide the best care. My passion for care was ignited following the diagnosis of my late mother with PCR (a rare form of Dementia). As a family, we looked after my Mum at home to the very end and since then I have always had a passion to keep people where they are most comfortable, which for most is in their own homes. After seeing first-hand the standards of care available, especially for the younger side of the elderly, I decided to research the market and complete my care diplomas. I have worked in the home care sector for over 20 years and was finally able to open my own company. I regularly keep in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and that if any changes need to be made, they’re implemented. Ensuring each and every client is cared for based on their individual needs.


Frequently Asked Questions about Freedom Care (Herts) Ltd

What Type of Services does Freedom Care (Herts) Ltd offer?

Freedom Care (Herts) Ltd offers Home Care.

How many Carers does Freedom Care (Herts) Ltd employ?

Freedom Care (Herts) Ltd employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Freedom Care (Herts) Ltd to verify any information. View our terms and conditions. Freedom Care (Herts) Ltd has a Platinum Service – more info.