Freedom Care (Herts) Ltd

Unit 32, The Maltings, Roydon Road, Stanstead Abbotts, Ware SG12 8HG
Submit a Review
Top 20 award
10 48 Reviews
  • Freedom Care (Herts) Ltd, Ware
Freedom Care (Herts) is a family run business based in Hoddesdon. Motivation to enter the homecare market came after a family member received poor quality care whilst suffering from a rare form of dementia P.C.A.

The one main goal at Freedom Care is the clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.

Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard and is meeting all service user requirements.

Freedom Care ensures all staff are enhanced DBS checked and are enrolled on an extensive training programme with continuous and regular updates.

Show Freedom Care (Herts) Ltd on the Map

Care Provided by Freedom Care (Herts) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Freedom Care (Herts) Ltd
  • Person in charge
  • Tracy Mazza & Paula Duncan (Registered Managers)

Funding & Fees Guide for Freedom Care (Herts) Ltd

  • Prices

  • We acknowledge that private home care prices within Hertfordshire can range from £25-£40 per hour.

  • Within the private sphere, we position ourselves as trying to be the best private provider in terms of both value and quality.


    Our prices change based on the duration of the call e.g. 30/45 & 60 + minute calls. We do not change our prices based on the level of required care.


    Feel free to give our office team a call to receive a quote based on a tailored package of care.

Freedom Care (Herts) Ltd Reviews (48)

Total of 48, showing 21-40
10

Freedom Care (Herts) Ltd has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Freedom Care (Herts) Ltd has 48 reviews.

Overall Experience

  • 47
  • 1
  • 0
  • 0
  • 0

Date Published

48
4
9
15
33

Review from A A (Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided for my elderly father. Very flexible with all his needs and when he wanted times of visits changed.


The carers who came in were all lovely with him.


He had a night-time carer that slept over and he was very happy with the situation and felt very comfortable

with them.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your feedback. I am happy that we were able to help when you needed it. Your father was a true gentleman and a pleasure to assist.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian R (Son of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freedom Care have done a lovely job of looking after my mother during a challenging period for her health. Sensitive to her needs, caring and helpfully flexible the service has been personal and supportive of maintaining my mother’s independence as much as possible.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your feedback. We will all miss you mother she has won all our hearts. She is an absolute delight to assist.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R C (Daughter of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express gratitude for the care that was provided to my father at the time of his greatest need. All the carers that assisted my father were highly responsive to his needs and that of the family. The professionalism, kindness, and compassion were of the highest level. I highly recommend
anyone needing care to contact Freedom Care.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your very kind words. I am glad we were able to help you all through your time of need. Your father was a true gentleman.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Client) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, kind and professional carers, feel reassured that they give the best care possible. My mum loves having weekly visits and allows me to leave her in a safe environment. They go the extra mile and leave the kitchen and bathroom clean and tidy.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your feedback. Mum is a pleasure to visit, she has a wonderful supportive family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R W (Son of Client) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freedom Care in summary were very good for the following reasons:
Staff were friendly, punctual, caring and personal.
Every visit I was informed via the app how Mum was feeling, looking, what she had eaten and her mood. This provided us with assurance and comfort of the care provided.
Freedom Care
were flexible to the changing needs of Mum.
Mum was always treated with respect, care and dignity.
Thank you Freedom Care - a great team of carers.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your feedback, it has been a pleasure meeting mum and you all. Wishing you all the very best and hope Mum settles quickly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jo C (Daughter of Client) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Freedom Care to provide carers twice a week for mum after she had a stroke. We intended for them to help around the house as well as provide some company as she has been very lonely and we live a long way away. They also drove her up to a local coffee morning once that restarted after covid
restrictions eased. The carers have all been great and always offer to help with housework but all mum usually wants is to chat to someone. It's great that there has been consistency with the carers who visit, so mum has been able to get to know them, and we appreciate the little reports we get through the 'Birdie' app after each visit, sometimes with photos. We would definitely recommend them and would still be using them if mum has not decided it was time to move closer to family.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your feedback. We are grateful for your positive feedback. we will miss your Mum but hope she is happy with her move closer to family. Good luck for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dominic S (Next of Kin) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care mum is receiving and keeping mum safe at home. The management team and carers are so friendly and helpful. They are always on hand to help with any issues we have, it's a great weight off my mind. Thank you.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for taking the time in providing us feedback on our services. We appreciate your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Roger V (Son of Client) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent. My father really gets on well with the care team and they treat him with kindness and respect. I appreciate the flexibility of the firm and their willingness to pick up additional or move visits. Furthermore, the application allows me to get an update from his care team whenever
suits me.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is to provide a caring/responsive service and we are happy that we have met the mark. A true gentleman like dad always makes our jobs a pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne A (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has recently started receiving care services from Freedom Care. The carers provide a good and reliable service. Any change in Mum’s circumstances are adequately dealt with, and Freedom Care is flexible in accommodating additional requests.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your review. We appreciate your positive feedback. Mum is a pleasure to assist with her daily tasks.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Derek R (Son of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mother has received has been very good. Staff are friendly and helpful. With continuity of care by regular care staff. I think this has been important, as it means my mother can establish a good relationship with the carers. Staff have been on time and willing to carry out other requests
when needed.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your positive feedback. Glad mum has settled with Freedom Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison J (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freedom Care looked after my father (89) who was bedridden and "end of life". There were several delays getting Dad released from hospital and Freedom Care were flexible and accommodating even though they had to stand down staff at short notice. We had two primary teams of carers supported by ad hoc
carers on their days off. Freedom Care were careful to ensure that after the first visit there was always at least one carer who had met Dad before and was familiar with his routine and care needs. Every one of the carers were professional, caring, empathetic and kind and so quickly built up a great rapport with both Dad and us. They had been trained to a high standard including spotting a UTI and throat infection not picked up by an earlier doctor's visit. They calmly managed an emergency when Dad fell out of bed. They followed clear protocols and processes, ensuring Dad was not moved and kept comfortable until the ambulance arrived to safely return him to bed.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for the lovely feedback. Your father was a true gentleman and had an amazingly supportive family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freedom Care have looked after my mother with care and compassion, always making sure she was happy and comfortable.
The carers were always interested in finding out Mum's history and listening to her stories about Hoddesdon when she was a girl in the 1920s.
I would highly recommend Freedom Care
for their professionalism and caring staff.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your lovely feedback. It was a real pleasure to have met your mum, she was an amazing lady.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen D (Son of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel so lucky to have had Freedom Care look after Mum (who was at home to have end of life care after hip fracture and advancing dementia).
I felt so reassured to have had their “team of angels” help. I saw all staff assigned to Mum and they all worked so well together to provide Mum the dignity
she deserved.
What was important to us was that Mum was happy and comfortable and not in pain. You could tell that all staff did their absolute best to care for Mum and were always thinking on their feet to change things for the best. Some of the little things they did made such a difference (painting nails/doing hair etc).
To see the smile on Mum’s face when the carers saw her made me feel so happy and reassured. They made Mum (and me) smile so much and that will live with me forever. So much so that some of the staff there now feel like family to me.
Thank you so much freedom care. We couldn’t have asked for a better team to help in Mum's hour of need.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you so much for the lovely feedback. You were an amazing family and we were privileged to have had the opportunity to help your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona B (Daughter of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, my sister and Mum are so glad that we found the Freedom Care team.
I had been struggling to care for mum on my own and working full time (My sister lives abroad), and we wanted to keep Mum at home and to keep her independence.
Mum can still do a few things herself but gets lonely and bored
and can be forgetful (She has mild Alzheimers) so we were looking for someone that could offer more of a companionship service and keep a check on Mum but still allowing her to be independent.
The carers visit daily, and Mum looks forward to them visiting, she has been appointed carers that she gets on well with and has something in common to chat about, they took the time to find out about Mum and to make sure that she had the right carers visiting and they talk to her as friends, which really makes a difference.
They are very accommodating if we need to change plans and always keep me informed of any concerns.
They really have helped both mum and myself.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your positive feedback.
Your mum is a wonderful lady who we find a pleasure to support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan H (Nephew of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Freedom Homecare has been excellent. My aunt is much happier and healthier since Freedom Care began caring for her, not only do what they agreed to, but they go above and beyond. They have made my life easier, and I am incredibly grateful to them!

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Lovely to hear our visits are having such a positive effect for your aunt and yourself.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn B (Daughter of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care provider with exceptional staff that I feel is and have been an extension to our family in many respects. All aspects of the role that they undertake are exemplary and a truly professional approach from the management team downwards. I would have no hesitation in recommending this
care company and all services they provide. My father has benefited by their holistic approach, and I am always reassured by their presence and attention afforded to him.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you, your Father is an absolute pleasure. Your feedback is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Franca P (Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was diagnosed with Dementia 6-years ago. It became incredibly difficult to meet his care needs. We scheduled a meeting with Freedom, and I knew instantly we had met the perfect carers. Within a week, we had a plan in place and as a family, we felt a huge relief. Freedom did not just care for
my father, they cared for my mother too, meeting her emotional needs.
As his dementia progressed, my father lost the ability to walk, talk and function. Freedom increased their hours without hesitation and met every challenging behaviour with grace and respect. They are genuine ladies who have one objective, “to provide the best care to the patient and family”.
The final week was extremely difficult for us, and we were able to care for my father at home because we had the support from Freedom. The manager would check on us 24/7. As a family, we will be indebted to Freedom. We were blessed to have the manager, and my father's two main carers, care for both parents. Please use Freedom - they’re amazing!

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you, Franca and all the family. We were privileged to care for your dad, and have met such a wonderful family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter of Client) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by the caring approach from the manager.
Manager made a number of suggestions to improve the daily life of my father which I had not considered.
Personal care given to my father was excellent.
My father enjoyed the daily interaction with the friendly carers.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your kind words. Your father is a true gentleman and I hope he is settled.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andree M (Niece of Client) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had dealings with other care agencies for my mother, so am aware of the level of care they provide. Freedom care is outstanding, the girls are so passionate about the client and understanding of the pressure on families. I cannot praise Freedom care enough, they go above and beyond.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your kind words. It is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew B (Son of Client) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. All clear and concise information given beforehand with a consultation and communication good at all times. Me and my Dad are very happy with their service.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for the positive feedback. Glad you are happy with the service we are providing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Freedom Care (Herts) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Freedom Care (Herts) Ltd is calculated as follows: ( (89 Excellents x 5) + (1 Goods x 4) ) ÷ 90 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Freedom Care (Herts) Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Tracy

Tracy Mazza

Job Title: Director / Registered Manager

Joined: 2018

I opened Freedom Care (Herts) in 2018. I am the Director and share the role of Registered Manager of Freedom Care (Herts). My many years of knowledge and experience in the care industry have helped me understand what it takes to provide the best care. My passion for care was ignited following the diagnosis of my late mother with PCR (a rare form of Dementia). As a family, we looked after my Mum at home to the very end and since then I have always had a passion to keep people where they are most comfortable, which for most is in their own homes. After seeing first-hand the standards of care available, especially for the younger side of the elderly, I decided to research the market and complete my care diplomas. I have worked in the home care sector for over 20 years and was finally able to open my own company. I regularly keep in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and that if any changes need to be made, they’re implemented. Ensuring each and every client is cared for based on their individual needs.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Freedom Care (Herts) Ltd to verify any information. View our terms and conditions. Freedom Care (Herts) Ltd has a Platinum Service – more info.