Freedom Care (Herts) Ltd

Unit 32, The Maltings, Roydon Road, Stanstead Abbotts, Ware SG12 8HG
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Top 20 award
10 48 Reviews
  • Freedom Care (Herts) Ltd, Ware
Freedom Care (Herts) is a family run business based in Hoddesdon. Motivation to enter the homecare market came after a family member received poor quality care whilst suffering from a rare form of dementia P.C.A.

The one main goal at Freedom Care is the clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.

Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard and is meeting all service user requirements.

Freedom Care ensures all staff are enhanced DBS checked and are enrolled on an extensive training programme with continuous and regular updates.

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Care Provided by Freedom Care (Herts) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Freedom Care (Herts) Ltd
  • Person in charge
  • Tracy Mazza & Paula Duncan (Registered Managers)

Funding & Fees Guide for Freedom Care (Herts) Ltd

  • Prices

  • We acknowledge that private home care prices within Hertfordshire can range from £25-£40 per hour.

  • Within the private sphere, we position ourselves as trying to be the best private provider in terms of both value and quality.


    Our prices change based on the duration of the call e.g. 30/45 & 60 + minute calls. We do not change our prices based on the level of required care.


    Feel free to give our office team a call to receive a quote based on a tailored package of care.

Freedom Care (Herts) Ltd Reviews (48)

Total of 48, showing 41-48
10

Freedom Care (Herts) Ltd has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Freedom Care (Herts) Ltd has 48 reviews.

Overall Experience

  • 47
  • 1
  • 0
  • 0
  • 0

Date Published

48
4
9
15
33

Review from David (Son of Client) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freedom Care are by far the best carers that my Mum had during her struggle with dementia. Not only did they forge a real friendship with her but they also were proactive and able to respond to her needs as her conditioned gradually worsened. When they first started visiting Mum, their visits were
relatively light touch general care, but this evolved to full palliative care towards the end. Throughout the whole time, they kept me well informed and really went the extra mile to make sure Mum was looked after. It's clear that they really care about their clients. I would recommend them unreservedly.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you David for your lovely words. It was a great pleasure in looking after mum and fulfilling her wishes to stay at home.


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Review from Andrea P (Wife of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with all of the carers. They treat my husband with dignity and care.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your feedback it is lovely to hear.


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Review from C S (Client) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is absolutely faultless, administered with care, understanding and efficient.

Reply from Tracy Mazza at Freedom Care (Herts) Ltd

Thank you so much for your kind words. Glad that you are happy with our services.


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Review from Jennifer F (Daughter of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable. There are four calls a day and I can be sure they are always attended. My mother is very happy with her carers and is pleased to see them.

Reply from Tracy Mazza at Freedom Care (Herts) Ltd

Thank you for your lovely comments. Your mum is a wonderful lady.


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Review from L S (Daughter of Client) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy, the carers are brilliant with my mother.

Reply from Tracy Mazza at Freedom Care (Herts) Ltd

Thank you for your comments, we appreciate your feedback.


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Management

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Review from Elaine O (Daughter of Client) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a letter from Freedom Care in March of this year, I had been having problems with my father's then carers. I switched to them in March.
When my father and I met with them I was impressed by how much time they spent asking my father what he would like them to do for him. They took a lot
of time and care with him and, myself. They looked around his bungalow and made sure that he had all the correct occupational facilities in place. We discussed showering, as my father had not had a shower for six months (his previous carers just not bothering). With regard to this, they looked at his facilities and explained to me what was required so that they could help my father have a shower.
Their attention to detail was first class.
They began to care for my father in April of this year, giving him his first shower, which he thoroughly enjoyed. They made him feel special.
All the carers are personable people showing my dad care and dignity at all times and making him feel wanted.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you so much for your kind words. Your Dad was a very special man to us all.


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Review from P P (Son of Client) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freedom Care have looked after my mother since the start of August. They have been extremely professional, highly adaptable and always shown a level of care that goes well beyond the `extra mile`. Very nice people and helpful in all aspects of home care. I could not recommend this company more highly,
I have been very impressed and comfortable with them taking good care of my Mother.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you for your lovely comments. Your mum is a pleasure to look after and having such a supportive family really helps.


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Review from John H (Husband of Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine caring carers, who go out of their way to help as much as possible. Very reliable and my wife looks forward to their visit each day. Very happy to recommend Freedom Care (Herts) Ltd.

Reply from Tracy Mazza, Director/Registered Manager at Freedom Care (Herts) Ltd

Thank you, this is lovely to hear. Your wife is an absolute pleasure to look after.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Freedom Care (Herts) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Freedom Care (Herts) Ltd is calculated as follows: ( (89 Excellents x 5) + (1 Goods x 4) ) ÷ 90 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Freedom Care (Herts) Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Tracy

Tracy Mazza

Job Title: Director / Registered Manager

Joined: 2018

I opened Freedom Care (Herts) in 2018. I am the Director and share the role of Registered Manager of Freedom Care (Herts). My many years of knowledge and experience in the care industry have helped me understand what it takes to provide the best care. My passion for care was ignited following the diagnosis of my late mother with PCR (a rare form of Dementia). As a family, we looked after my Mum at home to the very end and since then I have always had a passion to keep people where they are most comfortable, which for most is in their own homes. After seeing first-hand the standards of care available, especially for the younger side of the elderly, I decided to research the market and complete my care diplomas. I have worked in the home care sector for over 20 years and was finally able to open my own company. I regularly keep in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and that if any changes need to be made, they’re implemented. Ensuring each and every client is cared for based on their individual needs.


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