I Care (GB) Ltd - Stafford Reviews (1)
I Care (GB) Ltd - Stafford has a Review Score of 3.0 (3.000) out of 10, based on 1 reviews in the last 2 years. Over all time I Care (GB) Ltd - Stafford has 1 review.
Review from Gill J (Daughter of Client) published on 9 September 2024
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Philip Gradwell, Senior Registered Care Manager at I Care (GB) Ltd - Stafford
We are sorry that this reviewer feels this way however we can only relay the information that we had from her father during numerous phone calls which she states he did not make. He made them from a mobile phone number and at times would ask the carer to call the office on their phone and he would speak via their phone. This is why I declined to see the telephone logs she stated she had, and I explained this to her which would account for why she may not see all the calls because he very rarely called from the house phone.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 3.0 (3.000) out of 10 for I Care (GB) Ltd - Stafford is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.000 for I Care (GB) Ltd - Stafford is calculated as follows: ( (2 Excellents x 5) + (1 Goods x 4) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 6 Ratings = 3
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for I Care (GB) Ltd - Stafford is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
