Helping Hands Home Care (Basingstoke)

Flavo Suite, Champion House, Wella Road, Basingstoke RG22 4AG
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9.2 6 Reviews
  • Helping Hands Home Care (Basingstoke), Basingstoke
Helping Hands is the UK’s leading home care provider, with over 30 years’ experience providing unique support, built by and around you. The friendly and dedicated branch team at Basingstoke are able to support you with any aspect of care, from companionship up to nurse supported care for clinical conditions.

With 100+ branches across England and Wales and more than 6000 dedicated carers, Helping Hands has so far supported over 40,000 families to ensure a loved-one could stay in their own home, surrounded by their precious memories and cherished mementos.
Able to provide anything from a 30-minute visit once a week to 24-hour live-in support, Helping Hands’ fully managed service is regulated by the CQC and able to provide emergency care in as little as 24 hours.

Call Helping Hands today and one of their friendly customer advisors will talk you through your options and the full costs involved.

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Care Provided by Helping Hands Home Care (Basingstoke)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Forrister (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Basingstoke)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Basingstoke) Reviews (6)

9.2

Helping Hands Home Care (Basingstoke) has a Review Score of 9.2 (9.167) out of 10, based on 5 reviews in the last 2 years. Over all time Helping Hands Home Care (Basingstoke) has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
5
5
5
1

Review from M W (Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is most important that you try to keep to the timings because this causes clients anxiety. When there is delays due to traffic accidents, please call the client and inform them of the delay. There is nothing worse than waiting for a carer without information as to the cause of the delay.

Reply from Samuel Roberts, Partnerships Manager at Helping Hands Home Care (Basingstoke)

Thank you for taking the time to leave us this feedback. We would always expect for you to be informed of any delays that might have been caused, I will be passing your feedback onto the Local Branch Team to investigate this further. Warm regards


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Review from S M (Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant, quick to put care package in place.
Matched with 2 lovely carers that carry out a range of personal care, medication reminders and home cleaning jobs like hanging washing out etc

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Review from K K (Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very pleasant and generally very helpful. The allotted tasks are usually completed with time to spare and it would sometimes help if they looked beyond the usual schedule for ways to help rather than give the impression that they were aiming to finish and leave as quickly as possible.

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Review from J T (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a client of Helping Hands for a couple of years. The staff are always polite, friendly and efficient meaning I don't have a moment's worry and my Mum is helped to stay living independently at home. The managers are excellent managers, and I couldn't be happier with the services and flexibility
they provide, sometimes at very short notice. Not only are they a key support to my Mum, they are a key support to me.

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Review from P L (Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from carers. I am not keen to have a number of different carers I do not know turn up. I understand that it is very difficult for whoever sorts the rota to cover everyone with all the problems and different needs the clients have.
Personally if I knew in advance I would prefer to
have no one rather than someone new each time. I find it hard to accept such personal care with someone I am not used to
I have never been treated in any way by anyone in the organization except with care respect and in a friendly manner.

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Review from J H (Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team are very helpful, kind, professional and friendly. They always go above and beyond to provide an excellent service. We have been using Helping Hands for many years and they are a God send.

Reply from Laura Forrister, Branch Care Manager at Helping Hands Home Care (Basingstoke)

Thank you so much for leaving such a wonderful review! I'm thrilled to hear how happy you are with our service and that you consider us to be so helpful and professional. I'll be sure to pass on your kind words to the team. Always happy to help!


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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Helping Hands Home Care (Basingstoke) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Helping Hands Home Care (Basingstoke) is calculated as follows: ( (21 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Basingstoke) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Laura

Laura Forrister

Job Title: Branch Care Manager

About me


As the manager of the Basingstoke Branch, it is my responsibility to ensure that high-quality care is being delivered and we are offering a safe and effective service to our customers. My job role includes complying with the five KLOES and following CQC guidance to ensure that the service we offer is five stars.


I decided to join the care industry back in 2015 where I started as a carer and the reason behind this is because of the caring nature I have and knowing that I can help others to make a difference or at least contribute to making things easier for others. I am passionate about the care industry and believe that everybody deserves a high standard of care delivered to them.


I am proud of the team at Basingstoke, the carers are always going above and beyond in their job role and always ensuring they put the customers first, the services we offer in Basingstoke are amazing with a wide range of ensuring a person-centred service is delivered.


I have two children, a girl aged 19 and a boy aged 13, I have 2 cats who are definitely part of the family. I do a lot of charity events for my local hospice which supported me and my family whilst my dad was dealing with terminal cancer. He has since passed away. I enjoy spending time with my family and going out with friends.


Experience and expertise


I started in the care industry as a carer and as time has gone on I have stepped up to field care supervisor, care coordinator and now a Branch manager.


I Have my NVQ level 3 In Adult Social care. I am currently doing a college course in Management and Leadership Level 2 and will then go on to do my NVQ level 5 in Leadership and Management.


Why I chose Helping Hands


I choose to come to Helping Hands because of the reviews and reading what they had to offer. I enjoy keeping people within their own homes with families having peace of mind that their loved ones are getting person-centred high-quality care delivered to them.


Frequently Asked Questions about Helping Hands Home Care (Basingstoke)

What Type of Services does Helping Hands Home Care (Basingstoke) offer?

Helping Hands Home Care (Basingstoke) offers Home Care.

How many Carers does Helping Hands Home Care (Basingstoke) employ?

Helping Hands Home Care (Basingstoke) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Basingstoke) to verify any information. View our terms and conditions. Helping Hands Home Care (Basingstoke) has a Platinum Service – more info.