Oak Healthcare

34 Parkes Street, Brierley Hill DY5 3DY
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9.7 13 Reviews
  • Oak Healthcare, Brierley Hill
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Care Provided by Oak Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Oak Healthcare Holding Ltd
  • Person in charge
  • Imran Ahmed (Registered Manager)
Are you the Owner/Manager of Oak Healthcare? View your Advertising Options

Oak Healthcare Reviews (13)

9.7

Oak Healthcare has a Review Score of 9.7 (9.717) out of 10, based on 8 reviews in the last 2 years. Over all time Oak Healthcare has 13 reviews.

Overall Experience

  • 12
  • 1
  • 0
  • 0
  • 0

Date Published

13
0
1
8
5

Review from Douglas P (Husband of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After using Oak Healthcare for some time, I have found them to be well-managed, reliable and considerate. My wife has MND and requires quite a lot of patience and consideration which they have always shown, we have the same carer for four days which is excellent as she knows all our daily routines.
On the other days, we have different carers who are always helpful and keen to oblige. Overall, I am pleased with the care provided by Oak Healthcare.

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Review from Darralyn P (Sister-in-law of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very pleased to have Oak Healthcare now on board to help with my brother-in-law.
His son is in Australia, and we are so happy to know that first-class care is being provided each day. We know that any concerns are handled quickly and efficiently by the lovely team. It has helped enormously.
It has been a big relief. My brother-in-law is happy too that he sees the carers each day. Thank you.

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Review from T J (Daughter of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company went above and beyond to help us when Mom needed her care, I would like to thank them for the work they have provided to my mother and support with myself.
The team are experienced in every issue of my mom's needs and helps very politely and I couldn't ask for a better team to work with.

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Review from J C (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault all the hard work this team does to make sure that my mom is looked after. Whenever I phone to ask a question they are always polite and friendly, taking away any stress I might be having at that time.

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Review from Julie C (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely grateful for the excellent care provided by the Oak Healthcare team. My mother's carers are friendly, reliable, and professional and nothing is too much trouble. The manager will always arrange extra care when needed at short notice. Thank you Oak Healthcare for your valuable help and
support.

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Review from Robert M (Son of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experiences with both care staff and management alike. Caring and easy to talk to. They listen to your needs or concerns and are happy to adapt if necessary and help. Mother is so happy with the care staff who have always gone about their business happily and efficiently whilst still having
time to have a chat. Very impressed with the care given to my mother. Thank you Oak Healthcare.

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Review from Susan B (Daughter of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say how thankful we are to the dedicated Oak Healthcare team and what wonderful work they do for our mother. All the carers are very trustworthy, respectful, caring and treat our mum very well, going above and beyond their job. They are extremely patient, kind and understanding. It’s
a pleasure to know them. Very happy with the standards of care as they are first class. Thank you also to the management for their ongoing help and support.

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Review from John S (Husband of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers we have been provided with have been excellent and have given exceptional care to my wife. The carers have gone out their way to help myself and my wife when I’ve been poorly. We are really grateful for the care we have been given and look forward to it continuing.

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Review from Christopher E (Son of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Healthcare was excellent throughout, looking after my mom to very high standards, caring and thoughtful throughout, always very easy to get hold of on the phone and helpful when needing information on sometimes difficult situations. Thank you to all the team.

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Review from John R (Son of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my honest opinion. Initially, we were a little cautious about care workers because my parents didn’t trust anyone coming into their home, especially into my mother's bedroom. But from the very first visit, things changed quickly. My mother, who was terminally ill and suffered from dementia,
soon warmed to the carer.
I found each of the carers very friendly and understanding with good knowledge of my mother's condition, also very respectful of my parents home, nothing was too much trouble for them.
The owner was fantastic, very caring and again fully understood my mother's needs. He made regular phone calls to me making sure everything was ok; this to me, made me feel at ease that I had got good professional help caring for my mother.
I would like to thank the owner and his team for the help and support they gave me and my parents. Thank you.

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Review from Tracey P (Daughter of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than satisfied with the service we are receiving from Oak Healthcare. Nothing is too much trouble. There is always someone at the end of the phone to answer any questions or queries.
The carer has built a strong relationship with my mother and she appreciates the consistency of the carer
especially during this COVID period when it has been important to keep visitors to a minimum. The staff are reliable, no missed calls and the office have kept us informed of any changes.

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Review from Becky C (Daughter of Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service Oak Healthcare have provided for my Mum is second to none and I can't thank them enough. The Director and his team have been fantastic in not only supporting my Mum but also myself. Nothing is too much trouble for them and I feel at ease knowing good care is being provided. My Mum's house
is kept clean and tidy by both carers and they always ensure medication, care needs and food and drink is given to Mum. Mum looks forward to her visits and after her being so poorly I could not have managed without the care and support Oak Healthcare have given us. Thank you so much.

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Review from Aleenah A (Daughter of Client) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started using Oak Health Care services for a few months and they have provided an outstanding service for my mother. We are really proud of the carers that come to provide care for my mother. My mother seems to enjoy the carer and is really proud of them. We have used previous agencies
before but by far, Oak Health Care have been outstanding. They have put a smile on my mum's face. The carers are always on time, always smiling and are really positive.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Oak Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Oak Healthcare is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oak Healthcare is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Oak Healthcare

What Type of Services does Oak Healthcare offer?

Oak Healthcare offers Home Care.

How many Carers does Oak Healthcare employ?

Oak Healthcare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oak Healthcare to verify any information. View our terms and conditions. Oak Healthcare has a Basic Service – more info.