Home Instead (Dorchester)

31 High West Street, Dorchester DT1 1UP
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9.6 34 Reviews
  • Home Instead (Dorchester), Dorchester
Home Instead Dorchester offers home care and companionship with visits lasting a minimum of one hour. They also provide 24 hour care, night care and Live In Care where required and they have a specialism in dementia care.

Whatever the service, Home Instead's ethos remains the same - they help people receive care and remain living independently in their own homes for longer. Their goal will always be to ensure that their clients will always be able to stay living at home no matter what their care needs should that be their wish. Home is where the heart is!

Individuals under Home Instead Dorchester's care are encouraged to express what is important to them, allowing the service they receive to be truly personal. The company believes quality care can't be delivered in 15 or 30 minute short visits. Their aim is to ensure staff are never rushed and have enough time to build strong and lasting bonds with clients so that everyone gets the best out of the service. This gives both clients and families greater happiness and trust in the service offered.

Specialising in non-medical care in the home, the office is part of the national Home Instead family of independently owned offices in over 200 locations throughout the UK.

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Care Provided by Home Instead (Dorchester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Catherine Pearce (Care Manager)
  • Admission Criteria
    • Non Medical

Funding & Fees Guide for Home Instead (Dorchester)

  • Prices

  • £35+ per hour.

  • Live in Care and Night care rates available


    Available on request

Home Instead (Dorchester) Reviews (34)

Total of 34, showing 1-20
9.6

Home Instead (Dorchester) has a Review Score of 9.6 (9.613) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Dorchester) has 34 reviews.

Overall Experience

  • 28
  • 5
  • 0
  • 1
  • 0

Date Published

34
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5
13
21

Review from M G (Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

She is always on time. She is a quick worker and always remembers where everything is and what she should do. Jack of all trades e.g. she was able to replace a light bulb for me. She is pleasant to have around.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you very much for this lovely feedback and we are glad the service is of help to you.


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Review from J B (Nephew of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided quality care and assistance to my aunt, whose life circumstances have changed significantly in the past year, requiring more intensive care whilst still remaining at home. The management and staff have been very responsive to their client's circumstances and requests and have
tailored their management plan to cater, as best as possible, to my aunt's needs. I was visiting the UK and during the short period we were in the area, we were able to meet with Home Instead and put in place a care plan that would cater for my aunt's future needs as and when they arose. The management team have continued to impress with their careful handling of a number of tricky issues along the way, each of which have been professionally managed and dealt with. Although I live overseas, Home Instead have been very forthcoming in keeping me informed of current issues, for which I am very grateful. Home Instead are doing a great job. Highly recommend!

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for your kind words and feedback. Both the office team and the care staff take their duties very seriously and it is such a privilege to earn the trust and respect of clients and their families alike. We look forward to offering the best care and support solutions possible for your aunt as she continues her journey with us by her side.


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Review from F P (Daughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All round excellent and unique organisation that specialises in enabling people needed care to stay independent at home for as long as possible. Very rapid response, great staff, both carers and management - Home Instead personnel were able to step in at short notice, in difficult circumstances to put
in place an at-home care package that's been great for my family. Easy to navigate, transparent paperwork - very down-to-earth, hands-on and adaptive method - able to respond to evolving situations. Experienced and lovely carers, more like friends and family. Many thanks to the staff behind the scenes and all the carers who get a good balance of efficiency and compassion, and endless patience and humour. So far so good. I would (and have) recommend Home Instead to anyone needing support at home. Thank you.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you so much for this feedback. We are proud of the service we offer and we are especially happy to be able to offer a responsive service that can be so important to our clients and their families in their time of need.


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Review from Andrew R (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good, caring, supportive service provided by both care staff and the management team.
We were able to get the care in place in a short space of time which provided peace of mind at a difficult time.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for your feedback. We are so happy that we could coordinate a worthwhile service for your family member at a difficult time. Our staff very much looking forward to attending their daily calls and feel that they are making a real difference.


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Review from Steve W (Friend of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I share a house and care for a 74-year-old friend. As children, we lived around the corner from each other and have known each other ever since. I was his best man and am his son's godfather. My friend has Alzheimer's in its early stages and mobility issues. He also has incontinent bowels and a catheter.
I found helping him shower, getting him into clean incontinence pants and helping him dress in the mornings difficult. Since last autumn, Home Instead has been coming in for an hour each morning to do it for us. They also change his bedding when required and his catheter day bag every week. They are unfailingly cheerful. They normally don't need the full hour and will stop and chat when finished. They show interest in both of our backgrounds, hobbies and interests.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you so much for this feedback. Our staff are so happy to get to know you both and know that their work is appreciated. You are both a joy to see each day.


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Review from A W (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Initially my father was supported by the same carer from Home Instead daily, who understood his needs and built up a positive relationship with him. Sadly, the care and response from different carers over the past two months since she left the company has been inconsistent and generally poor. They have
failed to understand and adapt to his decline in health and no relationship has developed. As I am his main carer and we share a home, I am able to see what has and has not been done during visits according to his care plan and how his basic care needs have not been met regularly. Staff show up on time, but appear to lack training/initiative to note/report changes in health and adapt their response. In consultation with an external health care service support staff, I have made the decision in his best interests to move care providers. The response to reported issues from office staff was not helpful and did nothing to improve the standard of care shown to my father.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for your review. It is a shame that you have not been happy with the support package for your father since his long standing care giver moved on. We have so many examples of where our staff have developed deep and meaningful personal connections with our clients and have been able to offer effective care and support. We feel sure with time this could have been the case. We wish him all the best with his support needs in the future.


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Review from Janet P (Wife of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are regular and always calm and efficient. They deal with the situation each day and can be relied upon to help my husband with most personal care he needs whilst keeping his dignity. We feel privileged to have them in our home. We value their knowledge and expertise.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for the lovely feedback. It's a pleasure for our staff to visit you and your husband. We look forward to supporting you both to live happily at home.


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Review from Kevin P (Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Home Instead as a company very friendly, the staff are caring and make me feel at ease. The management team go above and beyond their duty. Great value for money. Highly recommended.

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Review from Viviane L (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team have been really accommodating and communication superb. All the carers seem to go above and beyond for Mum.
Much as Mum can complain sometimes I know she loves you all and wouldn’t be without you. Thank you team, keep doing what you are doing.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

This is such a lovely review, and it is amazing to know our care staff and office staff are valued and appreciated. Thank you!


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Review from Rachel M (Niece of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead care professionals have looked after my elderly aunt for the last 18 months providing, in my view, high-quality, compassionate and empathetic care and support. They provide an invaluable service that allows my aunt to remain in her own home and live as independently as possible. There is
a warm rapport between my aunt and the care professionals and they are always happy to go the extra mile for her. I would not hesitate to recommend Home Instead.

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Review from B T (Client) assisted by family/friend published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers most kind, helpful and supportive, they have improved my well being physically and mentally. They have been kind and supportive of my wife. Their friendship has been very important to both of us. We will miss them. Many thanks to all the team.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thanks so much for your appreciation of the service we provide. The team will be so happy to know that their efforts have made a positive difference to you and your wife's lives.


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Review from Alison P (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sisters and I were very pleased with the quality of carers provided by Home Instead. They were professional at all times, communicated well via the App for feedback on their sessions and were very kind and caring.

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Review from Maxine B (Daughter of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been recommended Home Instead for my mum who has Vascular dementia, I am really happy with how she has responded to such good care. Our initial meeting with the Care Supervisor was so calm, she made us feel so relieved as it's a stressful time to see your parent change so radically, she made
mum laugh and feel at ease. Mum has always been very chatty and fun, but when dementia escalated and her husband passed away the loneliness made her unhappy, the carers offer her companionship with some help and guidance on self-care and food preparation. They are very patient and this gives us as a family peace of mind. We have care twice a day now and they are making it possible for mum to stay in her home and the street she knows.

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Review from I M (Daughter of Client) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged with Home Instead Dorchester for live-in care to support our elderly parent with daily living tasks. We have been extremely impressed by the high standard of professionalism from the lovely carer, and the whole team that we've had the pleasure to work with. Our parent is feeling more confident
again and looking rosier, plumper and able to engage with more tasks again. We cannot thank this wonderful carer enough for her patience, positive approach and careful encouragement of independence at all times.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you very much for your kind words.


It's feedback like this that confirms for us that we can meet people's expectations of great care and demonstrates how beneficial our service can be.


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Review from R R (Daughter of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been incredibly responsive to our requirements for our father; they have also been very compassionate and understanding. I won't hesitate to recommend them to anybody who is looking for care.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for your kind words. We aim to offer a reliable and responsive experience at all times for those seeking and arranging care and it is nice to have this recognised. Best Wishes.


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Review from Jane A (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carer is delightful - always on time and with a smile!
Mum feels really comfortable with her as do all of us - she's very approachable!
Love having the visit review notes to read as well/makes us feel connected.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you so much for your feedback. It's lovely to know we're having a positive impact on your mother!


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Review from T G (Son of Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team are doing a great job supporting Mum, who is housebound at this time, which is great for her and a weight off my mind. The carers have built up a good bond with Mum, which is vital to her being able to live independently, which is what she wants.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you so much for your comments. It is a pleasure to care for your mother, and we hope to work with her for a long while to increase her confidence and engagement.


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Review from N D (Daughter of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother receives from Home Instead has enabled her to stay in her own home knowing that she has help with the tasks she can no longer do herself. The carers also provide much needed companionship and give me reassurance that someone is checking in every day.
On the whole the care provided
is excellent with the carers respectful and mindful of my mother's needs. They do a great job in the currently difficult social care environment.
I wouldn't hesitate to recommend.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you so much for your review and the recognition of the service we provide to your mother. We always look to overcome the challenges we are facing in the current climate and thank all our clients and their loved ones for their support. Our staff have amazing bonds with our clients and there is no greater sense of achievement for our staff than being recognised for the care we provide by our customers themselves.


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Review from T P (Daughter of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided excellent care for my Mother over the last 8 months. They have been very sensitive to her needs and carers are very professional, the communication with carers themselves and the office is very good.
Any issues or questions are dealt with swiftly and as I live a distance
away it is very reassuring to know they are contactable and responsive to any queries.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you for your review. It has been a pleasure to care for your mother and despite the recent challenges our care professionals have developed a close bond with her.


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Review from Linda B (Daughter of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided live-in carers so that Mum was able to stay in her own home, which helped so much as dementia increasingly affected her. The carers were on a two weeks on, two weeks off rota and the care she received was exceptional. They treated her with the same gentleness, thoughtfulness and
affection they would have given their own grandmother, and it was lovely to see. The carers liaised with District Nurses to make sure Mum received the medication and treatments she needed. The live-in carers had a two-hour break each day and this was covered by other carers, which meant Mum had a series of lovely, kind and friendly people to talk with every day.
I always had complete confidence in the management team. As well as organising the carers, they ensured the provision of hospital equipment, so that Mum could be moved safely from bed to living room. I always felt that I was also cared for by the management team. They were so friendly, kind and supportive when I needed it.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)

Thank you so much for this review. It makes what we do even more worthwhile to receive lovely feedback and see how the work we do positively impacts so many people. Your mother was an absolute pleasure to care for and we couldn't have asked for a more attentive and supportive family to deal with and achieve the best possible outcomes of care for her. She will be missed by many and fondly remembered.


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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Home Instead (Dorchester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Home Instead (Dorchester) is calculated as follows: ( (58 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 75 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Dorchester) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Romesh

Romesh Dharmasingham

Job Title: Owner

Joined: 2019

Hi, I am the owner of Home Instead in Dorchester.


I moved to Dorset from Surrey in 2010 and immediately loved the fantastic scenery and the unique feeling of community in this town and the local area.


I have responsibility for the overall direction of Home Instead Dorchester, working with our Care Manager and our team of dedicated Care Professionals.


I can usually be found in the office making sure everything is running smoothly or out and about in our local Dorset community talking about what we do and how we can support the older people in our towns, villages and surrounding rural areas.


Prior to setting up the Home Instead Senior Care Dorchester in early 2019, I worked in senior managerial roles at financial institutions in London and then moved on to gain over 10 years experience of in owning and running a successful group of regional residential nursing homes for the elderly in West Sussex.


I have developed a motivation to provide top-class care solutions for our ageing population and have a strong belief that there is no place like home when it comes to making our clients the most comfortable they can be. I want to enable them to experience the very best service and our beliefs that only care good enough for our own loved ones is good enough for our clients.


Frequently Asked Questions about Home Instead (Dorchester)

What Type of Services does Home Instead (Dorchester) offer?

Home Instead (Dorchester) offers Home Care.

How many Carers does Home Instead (Dorchester) employ?

Home Instead (Dorchester) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Dorchester) to verify any information. View our terms and conditions. Home Instead (Dorchester) has an Enhanced Service – more info.