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Oaktree Homecare Services has a Review Score of 8.4 (8.357) out of 10, based on 12 reviews in the last 2 years. Over all time Oaktree Homecare Services has 23 reviews.
Review from Julie S (Daughter of Client) published on 16 September 2024
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Overall Experience
5.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
Dear Julie, thank you very much for taking the time to recognise the hard work the carers do. We appreciate the feedback and we will definitely let the carers know. We are pleased to hear Dad is back to his baseline and living independently in his own home. We promote independence and ensure people remain as independent as they possibly can in the comfort of their own homes. Thank you once again. Kind regards.
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Review from P K (Client) published on 11 September 2024
Submitted via Postal Card •
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3.0 out of 5
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Review from Harshad S (Son of Client) published on 28 August 2024
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3.0 out of 5
Oaktree however,
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Review from L N (Client) published on 28 August 2024
Submitted via Postal Card •
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3.0 out of 5
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Review from E K (Client) published on 26 August 2024
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4.0 out of 5
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Review from Naphtal M (Client) published on 1 August 2024
Submitted via Postal Card •
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3.0 out of 5
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Review from Neve G (Daughter of Client) published on 13 March 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
I am surprised and disappointed to read such a review. We started providing care for your mum on 14/08/2023. We have provided the same 2 French speaking carers for over 6 months. Your mum receives 1 visit a day Monday to Friday for 30mins to feed her and prompt her to brush her teeth. The POC was later increased to an hour as you felt the carer was rushing your mum when she is eating. You went away for 1 week holiday, on your return, you did not raise any complaint to us but decided to cancel the care and reported to Barnet Safeguarding team. The carer that was with your mum for 1 week was also with her when you went on holiday previous. You have not complained to us about any issues but cancelled the care without any explanation. You have refused to pick our calls to discuss what has gone wrong or allow us access to collect out folder. I feel its fair to speak to the organisation about your concerns not post a malicious review.
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Review from D R (Daughter of Client) published on 30 August 2023
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5.0 out of 5
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Review from Valerie S (Client) published on 30 June 2023
Submitted via Postal Card •
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4.0 out of 5
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Review from Kathleen M (Client) published on 20 June 2023
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5.0 out of 5
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Review from Ralph N (Client) published on 24 May 2023
Submitted via Postal Card •
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3.0 out of 5
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Review from M P (Client) assisted by family/friend published on 2 May 2023
Submitted via Postal Card •
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5.0 out of 5
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Review from Maklene A (Client) published on 13 April 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
Dear Marklene, thank you for your review. Pleased to hear you are happy with the service. We will work on the lateness, but ever so often, due to transport issues, the carers might be late.
Thank you.
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Review from E K (Client) published on 13 April 2023
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5.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
Thank you for your review. We will endeavour to maintain the quality of care you are receiving.
Thank you.
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Review from Heather S (Wife of Client) published on 13 April 2023
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5.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
Dear Heather, thank you very much for your review. We will pass your compliments on to the carers.
Thank you.
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Review from John B (Son of Client) published on 13 April 2023
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4.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
Thank you, John, for your review. Oaktree Homecare Services promotes continuity in care. We ensure when the regular carer is off, the carer is replaced with another carer that will also be regular.
Thank you.
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Review from Helen R (Client) published on 13 April 2023
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4.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
Dear Helen, thank you for your review. Oaktree Homecare Services promotes continuity in care. We ensure all our clients have the same regular care, and if there is going to be a new carer due to circumstances beyond our control, we endeavour to let the client know ahead of time.
Thank you.
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Review from Maria J (Client) published on 11 April 2023
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Overall Experience
5.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
Thank you for rating us. We will pass your comments on to the staff. We at Oaktree Homecare Services puts the client's needs first. It is always good to get positive feedback as it lets us know what we are doing well.
Thank you.
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Review from Rachel L (Client) published on 28 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
Dear Rachel, thank you for the positive feedback. It is always appreciated to receive positive feedback from clients. I am glad to hear you are much better now and have returned to work. We are happy to see you through your transition and get back to your baseline. We have passed your compliments to the carer. Thank you.
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Review from L G (Husband of Client) published on 13 March 2023
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4.0 out of 5
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The Review Score of 8.4 (8.357) out of 10 for Oaktree Homecare Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.757 for Oaktree Homecare Services is calculated as follows: ( (24 Excellents x 5) + (18 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 70 Ratings = 3.757
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Oaktree Homecare Services is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jul 2022
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