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Oaktree Homecare Services has a Review Score of 8.4 (8.357) out of 10, based on 12 reviews in the last 2 years. Over all time Oaktree Homecare Services has 23 reviews.
Review from Kashif Z (Son of Client) published on 24 October 2022
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W W (Mother of Client) published on 19 October 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Robert R (Son of Client) published on 23 June 2022
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services
You raised the concerns you had with me today 22/06/2022 @ 10:51am for the first time. I apologised for the carer's behaviour and told you to leave it with me and I will get back to you. On the same note whilst making the complaint, you compliment one of the carer that was with your dad today. I am sorry to hear your experience with Oaktree Homecare Services has not been the best so far but you have just raised a complaint with me today 22/06/2022 and have not given me a chance to respond and get back to you. We have a monitoring system and based on the system log in, the carers have attended all visits. You also explained to me that the carers are very well experienced. I am surprised to read such a review on the same day you have made the complaint, without giving me the chance to respond and deal with it.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.4 (8.357) out of 10 for Oaktree Homecare Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.757 for Oaktree Homecare Services is calculated as follows: ( (24 Excellents x 5) + (18 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 70 Ratings = 3.757
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Oaktree Homecare Services is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jul 2022
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