Better at Home

1st Floor Office, 16 High Street, Chesham HP5 1EP
Submit a Review
9.9 12 Reviews
  • Better at Home, Chesham
A family-run business with over 25 years of experience, Better at Home takes great pride in its dedicated care service spanning a quarter of a century.

With this extensive experience, they've refined skills, deepened knowledge, and perfected approaches to delivering domiciliary care and supported living.

Throughout the years, Better at Home has witnessed first hand the transformative power of high-quality care at home, Your loved ones can rest assured knowing that you're receiving the care you deserve from compassionate professionals.

Show Better at Home on the Map

Care Provided by Better at Home

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PAI Healthcare Ltd
  • Person in charge
  • Regina Muchunga (Manager)

Funding & Fees Guide for Better at Home

  • Prices

  • List of our rates:
    £30.24 per hour
    Live-in - £1,350.00 weekly
    Couples - £1,650.00 per week
    Milage will be charged at £0.30 per mile

  • We understand that everyone's care needs are different, so please feel free to contact us if you wish to discuss a bespoke package of care.

Better at Home Reviews (12)

9.9

Better at Home has a Review Score of 9.9 (9.852) out of 10, based on 11 reviews in the last 2 years. Over all time Better at Home has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
1
11
11
1

Review from Cherryl E (Wife of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleased with the service we had in the evening. Very polite & efficient carers. I was not so pleased with service my husband received in the mornings though. Carer did not come till 11am, not good as my husband has a catheter & the night bag which needed to be empty earlier in the morning as it
could cause an infection.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan H (Daughter of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Better at Home have cared for my 94-year-old father for about 18 months. During this time he has had both live-in care, and domiciliary care, of 4 visits a day.
The care he has received has been outstanding. Each live-in carer has been professional, kind and friendly, and done their utmost to make
his life comfortable and pleasant. He has enjoyed some excellent cooking, and care was always taken to understand his likes and dislikes. We also could see that the house was kept in perfect order, with washing, and housekeeping.
After a stroke, he became very frail, and the compassion and kindness the domiciliary staff showed him was so kind and moving and we will forever be grateful.
We always promised our father that he would stay in his own home and Better at Home made this possible.
The personal interaction we received from the company's management over the 18 months was much appreciated.
Thank you to all of you.

Reply from Regina Muchunga, Registered Manager at Better at Home

Thank you for your feedback! We're delighted to hear our staff were kind and compassionate and more importantly Dad was able to remain at home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Abigail I (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's so has 4 visits/day for personal care. My father also cares for my mother, but he has bipolar disorder and my mother can be challenging so the carers check that he's okay. Generally, the care has been excellent and we would not be without it. My father has a very good relationship
with two of the carers - we have mentioned that they cope well with my mother. I think that has resulted in them being assigned to her, wherever possible. My parents are well looked after - the house is clean and they both appear in good spirits when I visit. There have been one or two issues my father has reported - carers smoking, a glass of water thrown on my mother, carers being a bit heavy-handed, coming too late in the morning (leaving mum for 15 hours in a wet bed). The agency did their best to sort the issue out quickly. Nothing can be perfect - my mother can be extremely challenging - we appreciate the effort made to make her and my father's care as good as it can be.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anita F (Daughter of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years, Mum has had several care providers of which Better at Home has been the best.
Better at Homeh has looked after my mother and stepfather for the past two years.
With their encouragement, Mum has been the best she has ever been. Her self-esteem and independence grow day by day.
Staff
are polite, curious and kind.
Always willing to go the extra mile.
No task is too much.
Always willing to assist in difficult situations.
I can't thank Better at Home enough for all their input and encouragement for Mum.

Reply from Regina Muchunga, Registered Manager at Better at Home

We're delighted to hear that care is going well for Mum and your stepfather. Thank you for your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip B (Son-in-law of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff, attentive and very professional.
If supplies are needed, they are very good at notifying us.
Mum seems to get on with them very well and we are very happy with the way things are.

Reply from Regina Muchunga, Registered Manager at Better at Home

Really happy to hear things are going well with Mum! It's a pleasure to be able to offer our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Perdi J (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had become very ill and was undergoing tests for a diagnosis. Having already had the incredible staff from Better at Home to help nurse my Dad through the last months of his life, the family once again turned to them to help out with supporting Mum.
After a thorough, caring meeting, it was
agreed that one of the local carers would call in twice a day to cook meals, do a bit of light housework and essentially sit with Mum to give her the company and reassurance that she needed.
Happily Mum got her diagnosis and started to respond to the medication prescribed for her and little by little as she became stronger, the support from Better at Home was no longer required. I would highly recommend the diligence and professional care provided by the tight-knit team and the extended support given to the family as well. Thank you all!

Reply from Regina Muchunga, Registered Manager at Better at Home

Thank you for your kind words. It was a pleasure to support your mother in regaining her independence. We're glad that she had a positive experience during the course of her recovery and are honoured to have been a part of your family's journey during such a critical time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane P (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Better At Home are wonderful people. So caring and professional giving my elderly mum the dignity she deserves in her twilight years.
They welcome support and any ideas we have as a family.
I'm very happy to recommend all the caring staff my mum has come into contact with.

Reply from Regina Muchunga, Registered Manager at Better at Home

Thank you for your kind words! We're delighted to hear things are going well with Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona W (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased to say my dad is happy with the care and attention he receives. He likes all the carers and says they have his best interest at heart.
I am really pleased to have a good connection with one of the carers who personally keeps me informed which really helps us be on top of appointments
and treatment needed.

Reply from Regina Muchunga, Registered Manager at Better at Home

Thank you. Really pleased to hear things are going well with Dad and our carers are able to connect with you to support with appointments and treatment.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J N (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents, sadly, have Alzheimer’s - Better at Home provides live-in care for them.
I have a very good relationship with the carer, she treats my parents with kindness, respect and dignity. I feel that she genuinely cares about them and she is also competent, conscientious, trustworthy and reliable.
I
also have a very good relationship with the manager, with whom I can contact at any time - if, for example, I want to ask for advice regarding my parents' health and well-being which has been of great help and reassurance to me. She is knowledgeable and takes the time to explain things, I never feel a concern or question I have is too small.
I look forward to the whole team's continued support and care for my beloved parents.

Reply from Regina Muchunga, Registered Manager at Better at Home

Thank you for your positive feedback! It's really great to hear things are going so well for Mum and Dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter E (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy experience. I enjoy the consistency of the care I receive on a daily basis, especially from one carer, in particular, she is always professional and polite. I know I don’t have to worry about anything because my carers are reliable.

Reply from Mulapi Muchunga, Director at Better at Home

Really nice to hear our services have had a positive impact!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annette R (Wife of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using your services when my husband came home from hospital eighteen months ago and decided to continue with them as we were very pleased. All the carers are lovely, very caring and thoughtful and hard-working. Cannot recommend them too highly!

Reply from Andrew Muchunga, Operations Manager at Better at Home

Thank you for your kind words! We're really pleased you're happy with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marie H (Client) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I need support and help around my home to enable me to remain as independent for as long I can with the disabilities I have. This company is run by very caring and compassionate people who will go that extra mile. The heart is in everything carried out in my home and I am treated with respect and dignity.
The service is highly recommended. I feel so privileged to welcome them into my home and look forward to the visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Better at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Better at Home is calculated as follows: ( (54 Excellents x 5) + (6 Goods x 4) + (1 Poors x 2) ) ÷ 61 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Better at Home is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Regina

Regina Muchunga

Job Title: Registered Manager

Joined: 2018

As a Registered Manager at Better at Home, I'm responsible for the overall management and leadership of our care services, ensuring compliance with regulations, and standards, including those set by the Care Quality Commission (CQC) however my primary responsibility is the delivery of exceptional care to our clients.


Frequently Asked Questions about Better at Home

How many Carers does Better at Home employ?

Better at Home employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Better at Home to verify any information. View our terms and conditions. Better at Home has a Platinum Service – more info.