ProtectHand Care Ltd

Unit 2 & 3 Elizabeth Business Ctr, 49 Station Road, Harold Wood, Romford RM3 0BS
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9.0 7 Reviews
  • ProtectHand Care Ltd, Romford
ProtectHand Care is a Domiciliary Care Agency based in Essex, it is dedicated to providing high quality, personalised and reliable care that is safe and effective. Their clients are treated with compassion, dignity and respect within the comfort of their own homes. The ProtectHand Care team comprises of experienced and skilled carers fully committed to providing you or your loved ones with bespoke home care services. Their care staff are carefully matched to you or your loved ones based on their experience, skills, training and qualifications.

ProtectHand Care Services:

Whether you or a loved one needs a friendly face to help with personal care for a few hours or they need someone to provide specialist round the clock care, ProtectHand Care offers a wide array of services to suit individual needs.
Some of the services ProtectHand Care provide include:
•        Personal Care
•        Live-In Care
•        Overnight Care
•        Dementia Care
•        Respite Care
•        Learning Disability Care
•        Companionship Care

ProtectHand Care Staff:

ProtectHand Care believes that its biggest quality is its staff. ProtectHand Care staff comprise of individuals with a wealth of experience and knowledge in the Care sector and the wider Health sector. All ProtectHand Care staff are provided with continuous training that helps them work towards one focused aim, which is providing high quality to care to all ProtectHand Care clients. In addition to their expertise, ProtectHand Care staff have been commended by clients and their families on their dedication to providing care with a passion and joy that is both warm and reassuring to them.

If you or a loved one requires quality care, or if you have any questions, please call on 01708912455. Alternatively, you can send an email at info@protecthandcare.co.uk

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Care Provided by ProtectHand Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Protecthand Care Ltd
  • Person in charge
  • Eva Mwanza (Manager)

Funding & Fees Guide for ProtectHand Care Ltd

  • Prices

  • Our rates are competitive and dependent on number of hours and the type of care delivered.

ProtectHand Care Ltd Reviews (7)

9.0

ProtectHand Care Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time ProtectHand Care Ltd has 7 reviews.

Overall Experience

  • 7
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Date Published

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Review from Claire A (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family would like to express how grateful we are to the manager and her team for their care of my dad during his seven weeks of palliative care. They were always kind and professional and allowed him to have these precious weeks comfortably at home. Having them there was also a huge comfort to my
mum during difficult days. I would highly recommend them to anyone needing care support.
Thank you once again.

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Review from Beth M (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank all the wonderful staff at ProtectHand for the wonderful care they gave to my Mum during the last 4 years. Staff always treated my mum with dignity and respect. They provided personal care gently and kindly enabling her to remain in her own home. Every member of staff showed an interest
in Mum. Reporting any concerns to us quickly, we felt Mum was in safe hands. Thank you ProtectHand for all your kind, professional and compassionate care.

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Review from F B (Wife of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ProtectHand Care staff provided care to my husband following a terminal cancer diagnosis. Two carers visited four times a day over a period of seven weeks.
All staff were very professional and respectful. They were always smiling and cheerful and showed great empathy towards my husband. They were very
kind and gentle, not only to my husband, but to myself and my daughter during what was a very difficult time. We cannot thank them enough. They are great ambassadors for your business and your profession.

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Review from Judy G (Wife of Client) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent empathetic care. Always on time always cheerful and kind to my husband. No corners cut, professional and kind to me. Hygiene standards were high, all staff very respectful and hardworking. I am in total admiration of the job they did. Couldn’t fault them.

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Review from Sue S (Wife of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! My husband came out of hospital at the end of April last year, very poorly and we have had 2 carers, 4 times each day since then. The care manager promised us that we will always have at least one carer per visit that we know and to this day, she has kept her word. The girls are lovely, they
always treat my husband with respect and are so caring towards him. They are so clean and tidy. When they have a new girl training, she shadows the girls for a while and then comes as part of the team. They are trained to a high standard and care manager attends also. I have had many dealings with care companies over the years who dealt with my grandad and father in law and some of the carers themselves were appalling, whoever trained them up, or was managing them should not have been given the contracts. Protecthand Care company, I have recommended to many of my friends who also have Parkinson’s and healthcare professionals, because the care given is excellent.

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Review from Margaret B (Sister of Client) published on 5 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the only way we can keep my sister in her own home with familiar surroundings. She has great care from Protecthand care and great company, which is key to her happiness and I would highly recommend them. I have a great relationship with the staff and manager.

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Review from Richard (Grandson of Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Protecthand Care team is absolutely wonderful. They provided care for my grandmother who was poorly at the time and I must say I was thoroughly impressed with how they took great care of her. From washing her, to feeding her, and everything in between, the girls did everything with so much care
and compassion. My grandmother’s health improved because of them and she was a lot more talkative and energetic as a result. I can’t thank Protecthand Care enough. I would highly recommend them.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for ProtectHand Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for ProtectHand Care Ltd is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ProtectHand Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about ProtectHand Care Ltd

What Type of Services does ProtectHand Care Ltd offer?

ProtectHand Care Ltd offers Home Care.

How many Carers does ProtectHand Care Ltd employ?

ProtectHand Care Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ProtectHand Care Ltd to verify any information. View our terms and conditions. ProtectHand Care Ltd has an Enhanced Service – more info.