Home Instead (Walsall & Great Barr)

Old Bank Innovation Centre, 35-37 King Street, Darlaston, Wednesbury WS10 8DE
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9.4 42 Reviews
  • Home Instead (Walsall & Great Barr), Wednesbury
Home Instead is an internationally recognised, market leading provider of domiciliary care services, which includes personal care, companionship, home-help and dementia care.

The ethos revolves around building strong, sustainable relationships between both clients & Care Professionals, to ensure that people are able to age gracefully and safely at home.

To achieve this, Home Instead ensure that all calls are for a minimum of 1 hour and Care Professionals are matched with clients based on their hobbies, interests and compatibility.

Home Instead Senior Care is passionate about developing their talented team of Care Professionals and would encourage like-minded people committed to improving the lives of elderly people to join the team.

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Care Provided by Home Instead (Walsall & Great Barr)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Dehal (Owner)

Funding & Fees Guide for Home Instead (Walsall & Great Barr)

  • Prices

  • £33 - £35 per hour

  • Pricing will vary depending on the individuals needs and is based on a minimum of one hours service. Please call for any pricing enquiries.

Home Instead (Walsall & Great Barr) Reviews (42)

Total of 42, showing 1-20
9.4

Home Instead (Walsall & Great Barr) has a Review Score of 9.4 (9.378) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Walsall & Great Barr) has 42 reviews.

Overall Experience

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Date Published

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Review from A S (Granddaughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead are fantastic with my gran.
We originally started using them for my grandad but when be went in to a care home we kept them on for my gran.
She loves the girls who visit. Nothing is too much trouble and the office staff always keep me well informed of changes and concerns.
As a fellow
care worker I know how much of a difficult job this can be but i know that my gran is safe and looked after by her caregivers.
I sometimes need emergency visits putting in place and they always manage to accommodate them and even manage to keep the same ladies who usually go.
Thanks so much home instead. I'm forever grateful for all you do!

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you so much for your kind words! It truly means the world to us to hear how much your gran enjoys the care she receives from our team. We know how important continuity and trust are in care, and we're delighted that we've been able to provide that consistency for her. Your appreciation means a lot and for someone who understands challenges of the job. We're always here to support you and your family, and we're so grateful for your trust in us. If you ever need anything, please don't hesitate to reach out.


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Review from T B (Son of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Provides peace of mind that mom is seeing someone each day, is taking her medication and is being provided with assistance with personal care. Enabling her to go out into the community, shopping and a daycare centre is much appreciated.
Mom responds well to a number of the carers but can be resistant
to others. It would be worthwhile exploring the reasons for the differences and identifying any learning points and/or training opportunities.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you for your thoughtful feedback. We are delighted to hear that our services are providing peace of mind and supporting your mom's daily needs, from medication assistance to personal care and community activities. We will explore the reasons behind her preferences and identify any areas for improvement.


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Review from Jayne H (Daughter-in-law of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care given. Everyone is so committed to providing the best possible care and they are all encouraging and supporting people. Such kindness is shown. They treat my mother-in-law like a family member.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you so much for your kind words! We are truly dedicated to providing the highest level of care, and it's heartwarming to know that our commitment to encouragement, support, and kindness is making a positive impact. It's our privilege to treat your mother-in-law like family, and we deeply appreciate your recognition of our efforts. Your feedback motivates us to continue striving for excellence.


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Review from Ann W (Wife of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb service. Very friendly and helpful in all communication with the office
who provided whatever care I needed following an accident and also cared for my husband who has dementia. They matched a lovely very friendly caring person with the same interests as my husband which has helped enormously
in her befriending role.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you for your kind words! We're committed to providing friendly and helpful communication, and your feedback motivates us to continue delivering the best care possible. If there's anything more we can do for you or your husband, please don't hesitate to reach out.


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Review from J T (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom really looks forward to the visits and the company the visits provide. Using Home Instead means she can keep some of her independence. All the carers are lovely and we now don't have any worry that she is not eating her lunch.
Mom now visits the dementia club run by home instead and this has become
one of her highlights once a fortnight.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you for your kind words. It is a pleasure to support Mum. Thanks again.


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Review from L H (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mainly excellent but it would be even better if Mum’s regular group of carers attended to her. I know they have been available on occasions when not ‘picked’ to do the visit. Mum is really happy to see each of them. They know Mum well and also work well together. Mum likes everyone who has attended
to her needs but the regular ones know that she’ll always opt out of things without jollying along, they know what food she’ll eat, they know to get food out of the freezer for next time, taking her to and from the cafe, etc.
So I’d ask that she has these carers all the time. I know that this might not always be possible but would ask that this is the exception rather than the rule.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you so much for taking the time to share your feedback about Mum's care. We genuinely appreciate your kind words. We understand how crucial it is for Mum to have consistent and familiar faces attending to her needs. Your insights about her regular group of carers are valuable, and we're thrilled to hear that Mum is happy with their support. It's heartening to know that they have built a strong rapport with Mum and work seamlessly as a team. We completely acknowledge the importance of continuity in Mum's care, and we share your desire to have her regular carers attend to her as much as possible. While we strive to ensure Mum's preferred carers are assigned whenever possible, there may be occasional instances where scheduling constraints or unforeseen circumstances may require adjustments. Your feedback is immensely valuable to us as we continuously strive to enhance the quality of care provided to Mum. Thank you.


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Review from Helen H (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been having two carer's visit from Home Instead (Walsall & Great Barr) each week for a couple of months. My family and I couldn't praise the individuals or the company highly enough. They have made my Mom's and our lives so much easier and fulfilled. The time, thought and care put in each week
with Mom is phenomenal. They have really added value to our family. Absolutely outstanding!

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you for such lovely compliments about the service provided to your mum. I am really pleased to hear that this has enhanced her life and we are so overjoyed to hear that the service has supported the whole family. Thank you once again.


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Review from Adele R (Daughter of Client) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has provided us as a family with the peace of mind we were anxious for regarding Mum's medication and general care needs. Everything we have asked for/requested since the care started has been dealt with efficiently, and all the staff have been very helpful and supportive. Thank you to
all!

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Appreciate your lovely words for the service we provide. We strive upon delivering the best and ensuring we personalise and cater for the needs of the individual. Thank you!


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Review from Wendy S (Daughter-in-law of Client) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the service, and the carers are always kind and considerate of her needs.
We have had some challenges with her condition and her reluctance to accept help.
Communication is excellent, and the girls are always helpful at the office and when on call.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

We are so grateful for your kind words and wish the best care for Mom as we all adore her so much!


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Review from Terry M (Husband of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You know when you have made the right choice in a care giving company, after many years of family members waiting for carers to arrive then wondering just what their role was or simply not turning up at all. I decided that my wife deserved better and if there was a company that delivered then that is
the best I can provide.
From initial contact and setting up of a care plan for my wife as well as tweaking to fit with our family needs and my wife's preferences, I made the right choice in Home Instead, flexible, understanding, always a friendly voice on the other end of the phone, hard-working and empathy for their clients is just a few praises I can provide as a way of thank you.

Reply from Lauren Whyte, Business Administrator at Home Instead (Walsall & Great Barr)

Thank you Terry for your wonderful, kind words. We are so pleased that you are happy with the service that your wife is receiving from Home Instead.


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Review from M H (Daughter-in-law of Client) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon chatting with Home Instead from the very first point, I can’t express just how professional the staff were on helping us compile a care plan for my 84-year-old father in law. He has been very reluctant to agree to assistance. However, the lovely ladies that see to him have put him at ease and made
him feel comfortable in his own surroundings. The standard of care provided is to the absolute maximum level and any concerns either way are dealt with immediately. The open communication and reliability has been amazing. My father in law is clean, dry, fed, and comfortable. The carers interact with Dad and put him at ease. To the point where he wants them to now helping him. If you need professional hands-on brilliant care. Home Instead would definitely be the people I’d be calling again and again. Thank you for putting our family at ease and helping care for the most important person in our lives.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Hello, thank you so much for leaving us a review. We are so pleased you feel this way and your father in law is happy with the service provided.


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Review from Jo C (Daughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Walsall has been absolutely brilliant in caring for my mom and dad. The caregivers have always been punctual and have undertaken any jobs asked of them. They have gone above and beyond to interest my mom with a variety of activities including baking, craft and trips out. They have also
been extremely flexible in increasing the amount of care given as needed. The office staff have always been friendly and efficient and have responded quickly to any queries. Thank you all for your help and support.

Reply from Lauren Whyte, Business Administrator at Home Instead (Walsall & Great Barr)

We are thrilled to hear that you are having such a positive experience with Home Instead Walsall and Great Barr! Thank you for your kind words and feedback.


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Review from Julie B (Daughter of Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead, Walsall have been helping my mom to continue living independently at home since July 2021. The carers are always helpful, thoughtful and flexible regarding what they do. Mom looks forward to their visit twice a day as in addition to providing help they are like friends and she enjoys a
chat. Mom agrees she is happier in herself since the visits commenced. The office staff have also been very helpful.

Reply from Lauren Whyte, Business Administrator at Home Instead (Walsall & Great Barr)

Thank you for your kind words and lovely feedback. We are pleased to hear that Mom is looking forward to her visits with Home Instead and having an overall great experience.


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Review from Claire M (Daughter of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Flexible and supportive. I wouldn't be able to cope without them. Staff are always friendly and treat Dad well. He always looks forward to seeing them. I know he is well cared for if I have to travel or go away.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you for taking the time to review us. We thoroughly enjoy spending time with Dad and being able to support you both.


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Review from Sarah L (Daughter of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very friendly and efficient. Care was put in place at very short notice. My mom and dad's primary carer was kind, thoughtful, thorough and a genuinely lovely lady. We would definitely use them again.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you for your kind words. We are pleased that we have been able to support mom and dad. It has been a pleasure.


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Review from Karen G (Daughter of Client) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been so appreciative and impressed with the service my mother received from Home Instead. It has provided my mother with companionship and the ability to get out of the house for local walks and generally enjoy life more when her children live some distance away. The team also escorted
her to medical appointments and food shopping trips. On first hearing about the organisation, she was a little unsure but from the moment she met the first member of the team she enjoyed and looked forward to the visits and formed a close bond with her new companions who became a lifeline for her and us, particularly in Covid lockdown. The team understood my mother's dementia and treated her with respect and kindness and always went the extra mile. If we had any queries or extra requests they were always at the end of the phone. I would highly recommend the organisation to anyone.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

It's been a pleasure to get to know Mum. Thank you very much for the kind words, I will be sure to pass on your comments to the team.


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Review from Janette T (Daughter of Client) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead from May 2020 - not only did they come out during lockdown but were very professional and helpful. My 88 year old Dad was main carer for Mom with progressive dementia - so very difficult once day centres and everything else closed during the onset of covid. Home Instead were a lifeline
and the main carer was brilliant with Mom, couldn't have been more caring, professional, and reliable. Thank you for all you have done and for your eternal patience.

Reply from Lauren Whyte, Business Administrator at Home Instead (Walsall & Great Barr)

Thank you Janette for your lovely review, we thoroughly enjoyed caring for Mom and Dad throughout the time we spent with them. We wish you all the best for the future and thank you again for all of your kind words.


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Review from C C (Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thoroughly happy with all the care I am receiving. I find the carers extremely friendly and helpful.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you for your comments, at Home Instead all the staff really enjoy spending time taking care of you.


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Review from Robert L (Husband of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best possible, it has been a breath of fresh air (already) so confident, consistent and reliable. Would not hesitate to recommend to anyone. Worth the extra penny. It has brought so much already and relieved with the service. Wonderful, so thankful and grateful.

Reply from Lauren Whyte, Business Administrator at Home Instead (Walsall & Great Barr)

Thank you for your review for Home Instead Walsall and Great Barr. We are so pleased to see how happy you are with our services!


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Review from D P (Client) assisted by family/friend published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer arrives on time and takes care of my personal needs ie, showering, dressing, makes the bed, including changing bedding when necessary. Gives breakfast and coffee. All provided in a friendly and happy manner.

Reply from Lauren Whyte, Business Administrator at Home Instead (Walsall & Great Barr)

Thank you for your kind words; we are so pleased that you are happy with our services from Home Instead Walsall and Great Barr.


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Current Review Score: 9.4 (9.378)

Overview of Review Score

The Review Score of 9.4 (9.378) out of 10 for Home Instead (Walsall & Great Barr) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Home Instead (Walsall & Great Barr) is calculated as follows: ( (28 Excellents x 5) + (8 Goods x 4) ) ÷ 36 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Walsall & Great Barr) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Sonia

Sonia Dehal

Job Title: Co-Owner

Joined: 2018

My name is Sonia and I am a Co-Owner of Home Instead Senior Care, Walsall.


I graduated in 2012 with BA Hons Degree in Health Studies. I was able to explore a collection of health-related issues to understand contemporary health and social care which first alerted me to this industry. After spending 5 years in banking I realised my desire to pursue my career in Health and Social was reignited and wanting to make a difference.


I hold a great passion for health and social care in my local community and the positive changes that can be implemented to elderly citizens. In addition to this, my personal experiences when growing up have guided me to ensure the delivery of exceptional quality and relationship led based care in Walsall for our clients through our compassionate and affectionate CAREGivers, acknowledging the importance of staying at home and enjoying home life.


Suki

Suki Dehal

Job Title: Co-Owner

Joined: 2018

Hi, my name is Suki, I’m the Co-Owner here at Home Instead Senior Care Walsall along with my wife Sonia. Prior to setting up the business, I have enjoyed a successful career in Business Banking for the last 10 years with a major UK Financial Institution.


It was here where I first discovered Home Instead and the difference that relationship led care makes to the lives of elderly people. Seeing the fabulous work of franchisees and CAREGivers over the years has given my wife and I the confidence to launch our business in our hometown of Walsall. We recognised the need for truly relationship led care in our area to support our elderly residents and to allow our CAREGivers to flourish under the guidance of an energetic and supportive team. Our mission is simple, to provide the finest quality care to our clients, which will allow them to stay at home happier, for longer.


Lisa

Lisa Downing

Job Title: Care Manager

Joined: 2022

Lisa is responsible for Client Experience. She started with us as a Care Professional and now works in our office, ensuring every Client and Care Professional is happy and progressing well with us. Lisa strives to provide the best, most person-centred care possible.


Kelly-Marie

Kelly-Marie Hitchcock

Job Title: Compliance and Community Manager

Joined: 2022

Kelly is our Compliance and Community Manager here at Home Instead. Starting as a Care Professional, Kelly has enjoyed providing the best quality care to those living at home. She is really excited to take that extra step to keep you happy and content at home.


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Lacie-Mae Cope

Job Title: Business Administrator

Joined: 2024

Lacie is our Business Administrator, ensuring that operations are running smoothly by managing administrative tasks. She plays a crucial role in maintaining efficiency and organisation. Lacie loves lending a hand and keeping things in order.


Frequently Asked Questions about Home Instead (Walsall & Great Barr)

What Type of Services does Home Instead (Walsall & Great Barr) offer?

Home Instead (Walsall & Great Barr) offers Home Care.

How many Carers does Home Instead (Walsall & Great Barr) employ?

Home Instead (Walsall & Great Barr) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Walsall & Great Barr) to verify any information. View our terms and conditions. Home Instead (Walsall & Great Barr) has a Platinum Service – more info.