Home Instead (Walsall & Great Barr)

Old Bank Innovation Centre, 35-37 King Street, Darlaston, Wednesbury WS10 8DE
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9.4 42 Reviews
  • Home Instead (Walsall & Great Barr), Wednesbury
Home Instead is an internationally recognised, market leading provider of domiciliary care services, which includes personal care, companionship, home-help and dementia care.

The ethos revolves around building strong, sustainable relationships between both clients & Care Professionals, to ensure that people are able to age gracefully and safely at home.

To achieve this, Home Instead ensure that all calls are for a minimum of 1 hour and Care Professionals are matched with clients based on their hobbies, interests and compatibility.

Home Instead Senior Care is passionate about developing their talented team of Care Professionals and would encourage like-minded people committed to improving the lives of elderly people to join the team.

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Care Provided by Home Instead (Walsall & Great Barr)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Dehal (Owner)

Funding & Fees Guide for Home Instead (Walsall & Great Barr)

  • Prices

  • £33 - £35 per hour

  • Pricing will vary depending on the individuals needs and is based on a minimum of one hours service. Please call for any pricing enquiries.

Home Instead (Walsall & Great Barr) Reviews (42)

Total of 42, showing 21-40
9.4

Home Instead (Walsall & Great Barr) has a Review Score of 9.4 (9.378) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Walsall & Great Barr) has 42 reviews.

Overall Experience

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Date Published

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Review from Amarjit K (Daughter-in-law of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead we're amazing. Very professional, informative and caring.
Carers were patient when caring for my father-in-law and took his dignity into consideration.
He had a great relationship with his carers and looked forward to their visits which was reassuring for the family.
Highly recommended
Home Instead to take care of your loved ones.

Reply from Lauren Whyte, Business Administrator at Home Instead (Walsall & Great Barr)

Thank you Amarjit for your kind feedback. We are really pleased that we have been able to support your family during your time with Home Instead Walsall and Great Barr.


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Review from Adele C (Daughter of Client) published on 25 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead (Walsall & Great Barr) care for a month now to help with my dad's care. The staff are always very friendly but sometimes it can feel like they are taking over and not asking first but overall a very good service.

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Review from Lorraine N (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a few teething problems for the first few days, but once the issues had been brought to attention, everything was perfect.
Nothing is too much trouble. Mom's carer was even there to mop up after a problem with a leaking toilet, and water coming through the kitchen ceiling.
My mother isn't the
easiest person to care for, but Home Instead has made the transition smooth, and most of all, friendly. Mom was adamant she didn't need care but now accepts it willingly.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

I am pleased the concerns have been addressed and ironed out. We appreciate your comments and kind words and that mom has a positive feeling towards carers coming in to visit her.


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Review from Rachel R (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care given to my mom. Particularly two carers. They have been amazing.
They have helped mom build confidence and have a better quality of life.
Always friendly and happy to help with any requests.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your kind comments. We thoroughly enjoy moms company and really enjoyed looking after her. It has been great to see mom's confidence grow over the years with the time she has spent with the CAREGivers.


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Review from Victoria W (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to arrange a care package for my mum who has vascular dementia. The initial consultation leading to 2 visits a day was always on time and professional often going above and beyond. The caregivers were always friendly and caring. We did encounter a few problems however these were dealt with
easily. Would recommend however their services are very expensive.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for the kind feedback. We always strive to go above and beyond.


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Review from Helen C (Power of Attorney of Client) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange some care initially for one hour a day to prepare meals etc. This was all sorted out and put into place at very short notice. All staff involved were professional and absolutely fantastic and went above and beyond my expectations to meet the needs of the client. They were professional
in the extreme and kept me informed throughout. The care had to be increased unexpectedly due to the client having a fall and this again was implemented immediately without any issues to three calls a day. This was all done over the Christmas and New Year period.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

We are so happy to be supporting and glad we have been able to implement a care plan in such a short space of time as we want to provide the best for your loved one. Thank you for your kind words.


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Review from T G (Client) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used the Home Instead Senior Care Service for the past six months and appreciate the work given by the carers. They willingly do all we require of them.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your lovely words! We are so pleased we are able to care and support you in the way you desire.


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Review from Jane H (Niece of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager brought two carers to meet my aunty and me. The manager had worked as a care assistant as well as nursing a member of their family, and so their knowledge of what was needed was very good. As well as being efficient, they were very nice too. The two carers are great and get on very
well with my aunty. My aunties life has been enriched by the carers, and she really enjoys their company.
So far, the level of care has been very good.
I’m so glad I found them.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your kind words. We really enjoy looking after your aunty and really pleased that the service provided is working well for your aunty.


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Review from A W (Son of Client) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been visiting my parents for three months now focussing on my 92-year-old dad who has vascular dementia.
The effect she has had on him has been dramatic. Giving him fun laughing sessions he always looks forward to whilst allowing respite for my 90-year-old mum. We cannot explain how pleased
we are with the care my parents are receiving.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your lovely words. We are so pleased the impact the caregiver is having on Dad and Mom. We love supporting them both.


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Review from David G (Son of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to establish permanent care for a parent quickly when their primary carer became long term sick. Home Instead Walsall showed genuine care, compassion and fully understood our needs finding a suitable carer quickly and efficiently. The routine the carer follows is fully sensitive to the needs
of the person being cared for and established in detail such that, when the regular carer was unable to attend, a replacement carer attended and seamlessly provided the same level of support. Throughout all of our contact with the company, they have been genuine, compassionate, flexible and very efficient. Their staff are suitably trained, kind, gentle and sensitive to the daily needs of the person they are caring for, showing flexibility whilst ensuring all tasks are completed and socially engaging with them. I would not hesitate to highly recommend Home Instead Walsall to anyone looking for care at home.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your kind words, it's been a delight to get to know you over the past few months and I look forward to continuing to support moving forwards.


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Review from Doris R (Daughter of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We decided to use home Instead Senior Care having seen their advert on TV. An agreed care package was arranged which was suitable for our mother's needs. They were able to offer immediate care. Later it became necessary to arrange an evening visit also. The carer who attended to our mother was extremely
caring and understanding. We were very impressed with the quality of care and attention given and would not hesitate to highly recommend the company.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your kind words. It was a pleasure to look after mum.


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Review from R M (Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a godsend. so thorough, helpful, and a great asset to Home Instead. She has given me confidence and made me very happy.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your kind words. It is a pleasure to spend time with you and I know the CAREGiver enjoys supporting you too.


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Review from S R (Client) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has been able to meet most of my needs. When there have been any problems, they have always tried their best to sort things out to help me. I have found the carers and the managers and senior staff to be extremely friendly and caring. The one thing they do need is a little training or help
on the medical side eg catheter care.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your kind words, and it's a pleasure to look after you.


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Review from G P (Husband of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the friendliness. I am fully aware that we are dealing with a difficult situation given the stubbornness of the client. I feel that we are making progress, all be it slowly. We will need to be taking the process to the next level in order to achieve the ultimate goal in dealing
with the client's hygiene.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your feedback. We look forward to continuing to support your wife through this journey.


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Review from C H (Wife of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very personable, polite and willing to help in all ways. No faults found at all.

Reply from Sonia Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you for your lovely comments. It is an absolute pleasure supporting your husband and pleased you are on board with us. Our team thoroughly enjoy spending quality with your husband.


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Review from C P (Wife of Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been given to my husband is excellent and the support for me is second to none.

Reply from Sukhdeep Dehal at Home Instead (Walsall & Great Barr)

Thank you for your review, it's been a pleasure to support your husband.


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Review from P M (Daughter of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring, and just what my mum needed. It enabled her to die at home, which is what she wanted.

Reply from Sonia Dehal at Home Instead (Walsall & Great Barr)

Thank you very much for your kind words. It was a pleasure to get to know your mum.


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Review from Janet TD (Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received excellent care and help from the carer provided by Home Instead.
Nothing was too much trouble and small items from local shops were purchased when requested. She instinctively knew what to do, so that often tasks were performed without asking. I would have no hesitation in using their
service again.

Reply from Sonia Dehal at Home Instead (Walsall & Great Barr)

Many thanks for the lovely comments. It has been a pleasure to look after you look forward to seeing you again soon.


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Review from Arnold S (Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good at all things.

Reply from Sukhdeep Dehal, Owner at Home Instead (Walsall & Great Barr)

Thank you ever so much for the kind comments. Our team thoroughly enjoy our time supporting you and look forward to seeing you again soon.


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Review from Doug R (Son of Client) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Relaxed review, friendly and professional.
The care has been brilliant so far even though early stages mom already is building up a relationship with the carer.

Reply from Sukhdeep Dehal at Home Instead (Walsall & Great Barr)

Thank you ever so much for your response, it has been a pleasure to support your Mum and we look forward to continuing to support moving forward.


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Current Review Score: 9.4 (9.378)

Overview of Review Score

The Review Score of 9.4 (9.378) out of 10 for Home Instead (Walsall & Great Barr) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Home Instead (Walsall & Great Barr) is calculated as follows: ( (28 Excellents x 5) + (8 Goods x 4) ) ÷ 36 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Walsall & Great Barr) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (5)

Sonia

Sonia Dehal

Job Title: Co-Owner

Joined: 2018

My name is Sonia and I am a Co-Owner of Home Instead Senior Care, Walsall.


I graduated in 2012 with BA Hons Degree in Health Studies. I was able to explore a collection of health-related issues to understand contemporary health and social care which first alerted me to this industry. After spending 5 years in banking I realised my desire to pursue my career in Health and Social was reignited and wanting to make a difference.


I hold a great passion for health and social care in my local community and the positive changes that can be implemented to elderly citizens. In addition to this, my personal experiences when growing up have guided me to ensure the delivery of exceptional quality and relationship led based care in Walsall for our clients through our compassionate and affectionate CAREGivers, acknowledging the importance of staying at home and enjoying home life.


Suki

Suki Dehal

Job Title: Co-Owner

Joined: 2018

Hi, my name is Suki, I’m the Co-Owner here at Home Instead Senior Care Walsall along with my wife Sonia. Prior to setting up the business, I have enjoyed a successful career in Business Banking for the last 10 years with a major UK Financial Institution.


It was here where I first discovered Home Instead and the difference that relationship led care makes to the lives of elderly people. Seeing the fabulous work of franchisees and CAREGivers over the years has given my wife and I the confidence to launch our business in our hometown of Walsall. We recognised the need for truly relationship led care in our area to support our elderly residents and to allow our CAREGivers to flourish under the guidance of an energetic and supportive team. Our mission is simple, to provide the finest quality care to our clients, which will allow them to stay at home happier, for longer.


Lisa

Lisa Downing

Job Title: Care Manager

Joined: 2022

Lisa is responsible for Client Experience. She started with us as a Care Professional and now works in our office, ensuring every Client and Care Professional is happy and progressing well with us. Lisa strives to provide the best, most person-centred care possible.


Kelly-Marie

Kelly-Marie Hitchcock

Job Title: Compliance and Community Manager

Joined: 2022

Kelly is our Compliance and Community Manager here at Home Instead. Starting as a Care Professional, Kelly has enjoyed providing the best quality care to those living at home. She is really excited to take that extra step to keep you happy and content at home.


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Lacie-Mae Cope

Job Title: Business Administrator

Joined: 2024

Lacie is our Business Administrator, ensuring that operations are running smoothly by managing administrative tasks. She plays a crucial role in maintaining efficiency and organisation. Lacie loves lending a hand and keeping things in order.


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