Availl (Bury St Edmunds)

85A Guildhall Street, Bury St Edmunds IP33 1PR
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1.5 8 Reviews
  • Availl (Bury St Edmunds), Bury St Edmunds
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Care Provided by Availl (Bury St Edmunds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Natasha Crofts (Manager)
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Availl (Bury St Edmunds) Reviews (8)

1.5

Availl (Bury St Edmunds) has a Review Score of 1.5 (1.500) out of 10, based on 2 reviews in the last 2 years. Over all time Availl (Bury St Edmunds) has 8 reviews.

Overall Experience

  • 3
  • 3
  • 0
  • 0
  • 2

Date Published

8
1
1
2
6

Review from Jack H (Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company has gone downhill. When the previous managers were there they were always good to me and helped me when I needed something. I called to ask if they could help me and they answered the phones to me when I needed help. But now the previous managers have left. The senior manager is not helpful.
I tried to phone today. I need her to do a thing for me, to cancel my shift for Saturday. But she totally ignores me. She knows I am ringing but she always ignores the phone, that way she does not have to deal with anything. This is unacceptable behaviour from Availl. I wish you do not go to this company for help. I only like coming to this company due to the support worker, he is always good to me and also my other support worker is always good to me as well. Do not go to this company for help, they do not help you at all. You always have to go to your support worker for help and to complain about this company to them about this company and they will do something about it, but they don't. The owner needs to do something about this.

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Treated with Dignity

Value for Money

Review from Alison W (Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The company is useless with poor cleaners and carers. On Friday 14th July 2023 a carer was looking after me. He was employed to clean up the poo left by myself as I have Huntingdons which means I am incontinent. On that day he asked to use the bathroom as he had a long journey to Diss and said he would
leave a mess on the floor like he had to clean up but would clean it with antiseptic wipes only. He did not clean it up but left it for me to clean which was tricky as I am disabled but disgusted and distressed I had to clean it up myself. I spoke to the council first and expected help but this didn't happen as his manager denied it happened. I was appalled at this and now I find myself distrustful of the manager, the carer and the other cleaners and carers in case they do it again.

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Review from D A (Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service. All questions answered and concerns dealt with.

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Review from Alison D (Wife of Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been very good and conscientious, to the extent that Tuesdays and Fridays I am able to go to the supermarket whilst they are here. They also supervise my husband's breakfast so I am free to catch up on emails.

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Review from Guy T (Son of Client) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Availl (Bury St Edmunds) are currently supplying awake night care for my 86-year-old father who has Parkinson’s and dementia. The team looking after him are superb. Caring and efficient and nothing to much trouble. It is certainly helping our whole family with a very difficult situation. The office
team are also very approachable and efficient. Keep up the good work everyone.

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Value for Money

Review from E F (Mother of Client) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Availl provides a professional service with staff who are experienced, caring, flexible and well presented. Importantly, they communicate effectively giving weekly confirmation of the dates and times of forthcoming care support and the support worker providing that care. I have no hesitation in recommending
Availl as an efficient and responsive care provider.

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Review from Kim (Client) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far pleased with the standard and care given by staff and carers.
Because I have only had two carers so far it’s a little difficult to have a benchmark but both have been excellent. Staff have been very supportive as mine has been a stressful situation.

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Review from Angela Mary F (Wife of Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The first carer who arrived was excellent. She was early, friendly and efficient as well as caring. Since then we have had three other carers with whom we are pleased. When we have requested not to have a particular carer the request has been understood. Although there have been a few occasions when
due to ill health, it has not been possible to provide someone, there have been other occasions where there has been flexibility to meet our needs. The contact with managers has been very good. Availl staff wear a smart uniform and are well presented.

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Value for Money

Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Availl (Bury St Edmunds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.500 for Availl (Bury St Edmunds) is calculated as follows: ( (1 Excellents x 5) + (1 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 12 Ratings = 1.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Availl (Bury St Edmunds) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Availl (Bury St Edmunds)

What Type of Services does Availl (Bury St Edmunds) offer?

Availl (Bury St Edmunds) offers Home Care.

How many Carers does Availl (Bury St Edmunds) employ?

Availl (Bury St Edmunds) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Availl (Bury St Edmunds) to verify any information. View our terms and conditions. Availl (Bury St Edmunds) has a Basic Service – more info.