ND Care & Support Ltd Abertillery

I’m Katy I am the Registered Manager for the Abertillery Branch. I am dedicated to my role to ensure we are providing the highest quality of care to our service users and ensuring staff are supported in their roles to do so. I currently hold a QCF level 4 in health and social care and am working towards completing a Health and Social care QCF Level 5.

I Have over 15 years of caregiving experience starting my career in care as a care worker in domiciliary care and working my way up through the roles to Senior Carer, Co-ordinator and Service Lead. I also have experience working in a care home as a Team Leader.

I specialise in Elderly Care services and possess essential skills such as being an avid trainer for the branch care staff with their induction training and core subjects in update training.

My commitment to this profession is driven by qualities such as patience, empathy and reliability, which enable me to offer exceptional care.

I’m Steph, an Administrator with a passion for providing compassionate support. I hold a Business Admin QCF Level 3 and I am currently working towards an ILM Level 3 in Business Management.

I hold over 15 years of experience in admin, and I have had the privilege of serving individuals in various settings. My roles have included previously working for Citizens Advice & Recruitment consultancies. I specialise in Payroll and possess essential skills that allow me to be able to use various computer programs that are essential in delivering services to our staff and service users daily.

My commitment to this profession is driven by qualities like patience, empathy, and reliability, which enable me to offer exceptional care.

I’m Lauren, an admin assistant at the Abertillery Branch. I currently hold a Business Admin QCF level 3 and am currently working towards a Management ILM Level 3.

I first joined ND Care & Support in 2021 through an apprenticeship program where I grew my knowledge of care and applied my computer skills. Soon after the apprenticeship finished, I achieved the role of admin assistant where I specialise in quality assurance (compliance) and possess essential skills that ensure our care staff are compliant with all aspects of their role. I had previously worked In different various settings such as the food industry where I got the basic customer service skills I needed.

Since becoming an assistant I’ve really enjoyed my role where I’ve been given so many different opportunities, learning techniques and challenges to work to each day.

I’m Sarah, the recruitment resourcer for the Abertillery branch. Ive been in this job role for 2 and half years now and I thoroughly enjoy it. I hold a QCF Level 3 in Health & Social Care and I’m currently in the middle of completing my Business Admin Level 4 QCF.

I have over 16 years of experience in caregiving and have had the privilege of serving individuals in various settings. My previous roles have included being a care worker, senior care worker, auxiliary nurse, coordinator and discharge coordinator in a hospital.

I specialise in recruitment for social care here at New Directions and I feel that my previous experience helps me to be able to recruit the most suitable candidates for the roles in which we are looking to fill.

My commitment to this profession is driven by qualities like reliability, hard work, patience and empathy which then enables me to ensure we are recruiting the best candidates who I know will give exceptional care and support to our service users.

I’m Sarah, a coordinator with a passion for providing the highest level of care and support.

I am currently working towards my Health & Social Care QCF Level 3. I have over thirty years of experience in caregiving throughout different sectors of the care industry, and I have had the privilege of serving individuals in various settings.

My roles have included being a Carer, Senior Carer, Coordinator and Care Delivery Manager. I specialise in Dementia Care and possess essential skills that ensure I advocate the best possible goals and outcomes for those who live with dementia and are supported by great care teams.

My commitment to this profession is driven by qualities like patience, empathy, and reliability, which enable me to offer exceptional care.

I’m Liam, a coordinator with the energy and focus on my team’s development and giving the very best service, care and support to our service users.

I am currently working towards achieving a Health & Social Care QCF Level 3.

I have had the privilege of serving individuals in various settings. My roles have included previously working in the catering and hospitality industry which has given me the skills and experience to strive for a good service delivery. I have developed in the social care industry from a Carer, Senior Carer, Field Care Supervisor to Coordinator which has really helped me understand the care world and understand the policies and procedures with ND Care and given me the skills and experience of Elderly Care Services.

I’m Lucy, a coordinator with a passion for providing the highest level of care and support. I am currently just finishing up my level 2 NVQ in health and social. I have 6 years of experience in caregiving within hospitals and in the domiciliary care sector. I pride myself on being a standard-driven individual with the utmost passion for care.

My roles have included being a Carer, Senior Carer, and coordinator. I was motivated to become a Care coordinator because of my passion for helping people and making a difference in their lives, I find it most rewarding to work closely with service users and their families to navigate the complexities of the healthcare system and ensure they receive the necessary care and support.

My commitment to this profession is driven by qualities such as patience, communication, problem-solving and a passion for helping others.

My name is Natalie McDougall. I have currently worked for ND Care and Support for 4 years.

I started my social care pathway as a carer, and I have worked my way through roles such as senior carer and field care supervisor. I am now currently a care coordinator for complex community packages specialising in Palliative and End of Life Care.

I’m currently working towards my QCF Level 3.

Being in the care and support role there are no two days the same, which I enjoy.

Hi, I’m Jasmine a Care Coordinator for Blaenau Gwent.

I’ve been in the care industry since I was 17. I always wanted to be a nurse so believed that getting experience in care was my first step. When starting my career as a care assistant It opened my eyes to how much of a difference, we are making to people’s lives and how rewarding it is. I love meeting new people and hearing their stories.

I joined New Directions at the beginning of 2023 as a care assistant while I was finishing my degree. While being a care assistant I progressed into becoming a Field Care Supervisor. Being a field care supervisor was such a rewarding role. It allowed me to meet our service users gain knowledge of their wants and needs and be able to help them live their lives as best as they can.

Gaining this experience as a field care supervisor I progressed up to a Care Coordinator, where I am able to have a bigger input into delivering the best service to our service users. I’m very passionate about my role and proud to be a part of the team that delivers such a great service.

My passion for care is what keeps me focused and determined to deliver the absolute best service for our service users.

I’m Adam, a care coordinator with a passion for providing compassionate support. I currently hold a QCF level 3 in children and young people.

I have over 5 years of experience working with the most vulnerable of individuals specialising in Autism. However, this new experience with supporting adults with various needs has widened my knowledge and understanding of providing the best person-centred care possible,

I am a Level 3 first aider in mental health and value the well-being of staff to improve the productivity on call which in turn improves the overall quality of care provided.

I’m Steff, I work for New Directions as the field care supervisor for the Monmouth, Torfaen, and Palliative areas.

I have completed my QCF Level 5 in care management and have been working In the care sector for 9 years in various roles such as carer, administration, and coordinator.

I love making a difference in people’s lives, making them feel more independent and for them to be able to stay at home with our support. It feels great going home at the end of the day knowing I have helped and given back to the community I live in.

Hi, my name is Courtney, I have been in the care industry for the past 7 years.

Most of my care experience has been working with children with autism and learning difficulties, I have previously worked as a senior and in deputy manager roles in residential homes. During my time I have built confidence, resilience, and a great passion for care.

Last year I took the leap into working with ND care and support and it was one of the greatest decisions of my life, meeting so many amazing service users and diving into the world of dementia.

I have now been promoted to field care supervisor, I have been in the role for the past 2 months and enjoyed every minute, helping service users feel more comfortable talking about their needs, as they are familiar with me as I started by caring for them and carers flourish in their roles as I have an understanding of the role and positions they are in.

Hi, my name is Chelsea, I have worked in care since 2017.

I was still a carer up until last year when I transitioned into a Field Care Supervisor.

I enjoy my role as I still get to go out and see service users and interact with them and their families. I enjoy having some input into advocating a service user's voice and control within the care plans we make together for their care services.

I am currently working towards my Level 3 NVQ in healthcare.

Hi I'm Terri a senior carer I joined the team in April this year.

Mostly my experience has been dealing with vulnerable elderly customers over the phone and working in childcare supporting children to grow and thrive in life.

In April I made the decision to join ND care and support and it has been the best decision by far, I love meeting new service users and making sure their voices are heard.

I’m a dedicated individual with patience and empathy, I love that I make a difference to our service users lives and supporting them to maintain a more independent life at home