Kinect Services Ltd

9 Totman Close, Rayleigh SS6 7UZ
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8.3 14 Reviews
  • Kinect Services Ltd, Rayleigh
Kinect Services Limited provides home and community support in the Castle Point, Rayleigh and Rochford areas of Essex.

Regulated by the CQC, services include help around the home, support accessing the community, accessible transport for wheelchairs and days out services for clients aged 13 and over.

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Care Provided by Kinect Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kinect Services Ltd
  • Person in charge
  • Toni Ruskin (Registered Manager)

Funding & Fees Guide for Kinect Services Ltd

  • Prices

  • Visiting Care prices start from £18
    Live-In care from £1250 per week

Kinect Services Ltd Reviews (14)

8.3

Kinect Services Ltd has a Review Score of 8.3 (8.318) out of 10, based on 2 reviews in the last 2 years. Over all time Kinect Services Ltd has 14 reviews.

Overall Experience

  • 6
  • 7
  • 1
  • 0
  • 0

Date Published

14
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2
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12

Review from Shirl F (Wife of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Kinect Services since February, and nearly the same carer since April. My husband is treated with the upmost respect at all times, from his main carer and all the carers, who work on the day off. My husband looks forward to his carer coming every day, and they have become good friends.
Nothing is too much for anyone. As my husband has dementia, it's so vital to him to have the same carers as much as he can, and I thank the Office team for doing this. There is Iaughter at times, and lots of chat throughout each visit. The visits are always on time, and if running late or much earlier than the App, I will get a phone call to let me know. I didn't know how much of a help it would be to me, especially in the morning. We are very happy with the service we have from Kinect. Thank you to all.

Reply from Toni Ruskin, Registered Manager at Kinect Services Ltd

Thank you so much for sharing your heartfelt review! Were thrilled to hear that your experience with Kinect Services has been so positive, especially in regard to the consistent and caring support from your husband's main carer and the whole team. Providing continuity of care and building genuine connections is at the core of what we strive for, particularly for clients with dementia, as we understand the comfort and security it brings. We're also glad to know that the communication from our team has helped keep you informed and at ease, and that the visits are bringing both assistance and joy to your day. Thank you again for placing your trust in us and for highlighting the difference our team is making for you and your husband. Its truly our pleasure to be of help to you both.


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Review from Martin M (Husband of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my wife receives. The carers treat my wife with dignity and respect and always have a chat throughout the visit with much laughter (which tells me everything is ok). Staff usually on time, but if going to be late phone to let us know roughly what time they will be with us.
Office staff very helpful if we need to change time of visit and are usually able to accommodate our request where possible. We are pleased with the service we receive from Kinect.

Reply from Toni Ruskin, Registered Manager at Kinect Services Ltd

Thank you for your review. We are so pleased that your wife enjoys the visits and that you are happy with the service we provide. We will always accommodate requests when it is possible to do so.


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Review from William G (Son of Client) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, there has been a good level of care with the majority of staff caring and dedicated.

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Review from S F (Husband of Client) assisted by family/friend published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the schedule we have and that they keep to time. The carers themselves are smart, courteous and accommodating to other needs, and taking time to learn about the wider family. They are observant and always alert us to other needs such as calling the district nurse when needed.
The office staff are also very understanding and try to accommodate our requests.

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Review from Madge S (Wife of Client) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is fantastic.
All the carers are extremely caring and kind not only to my husband but also to me.
They seem to know when I'm struggling and having a bad day.
I feel like all the carers are now friends.

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Review from N M (Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very caring and supportive. If you have a problem the office staff sort it out straight away.

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Review from A C (Daughter of Client) published on 1 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother feels extremely confident in her carers and says they are more like her friends. They are competent, pleasant, caring and punctual and treat her with dignity. They report any concerns in the app so she can trust them and they prompt her to carry out her personal care and mental wellbeing.
We would recommend them to anyone.

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Review from J S (Wife of Client) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the carers - they are always helpful and always ask what they can do as an alternative assistance if my husband is still sleeping.
Only negative is the time of arrival which is always later than stated (other than at a weekend). Understand some flexibility required but frustrating
if you have a prearranged appointment/journey.

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Review from T C (Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful.

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Review from Linda M (Daughter of Client) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers come to my mothers home four times a day. They are always smart in appearance and have a wonderful way with her. They are kind patient and always respectful. They look after my mothers needs well. All the contact I have with them is always helpful and understanding. They are all very approachable.
They work hard for sometimes very little thanks. I would recommend them to anyone that needs care. Well done Kinect Services.

Reply from Tracy Cohen, Registered Manager at Kinect Services Ltd

Thank you so much for these lovely words. Mum is a pleasure to care for and so glad we have been able to make a difference.


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Review from P U (Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is good and friendly but more care should be taken not to damage client's property. For example, toilet seats and architraves, as we have experienced considerable damage.

Reply from Tracy Cohen, Registered Manager at Kinect Services Ltd

Hi Peter
I tried to call this morning (26th June) but think maybe you were asleep
I have spoken to Stephanie and have said we will arrange to replace the toilet seat
I will try to call back this afternoon


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Review from A K (Daughter of Client) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was very reluctant to leave my mother in the care of a complete stranger due to mum having COPD, Epilepsy, Angina and Alzhiemers but the assessment done by Kinect gave me the confidence to give it a try. Glad I did because it gives mum and me a break from each other. The carer is a very caring and
capable young girl who mum has taken to and more than happy in her company. I now have a few hours a week I can do something just for myself.

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Review from S P (Daughter of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff visit my father four times a day. He looks forward to their visits. They are always very helpful, and nothing is too much trouble.

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Review from Heather B (Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel listened to, treated as a person and cared for. My carer is happy to do anything such as art or gardening and is always happy to make food and drink.

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Current Review Score: 8.3 (8.318)

Overview of Review Score

The Review Score of 8.3 (8.318) out of 10 for Kinect Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Kinect Services Ltd is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) ) ÷ 11 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kinect Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

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Craig Bliss

Job Title: Director

Joined: 2013

Hi there!
I'm Craig, the proud Director of Kinect Services Limited.


With a passion for helping others and a knack for growing businesses, I lead our team in delivering essential services like live-at-home care services, home help services, transport for children with special educational needs, community transport for older adults and individuals with disabilities, and training programs.


Over the years, I've developed a broad skill set and a deep understanding of highly regulated service industries. I thrive in dynamic environments and love taking on new challenges, especially those that involve leadership and teamwork. Good communication is key to my approach, and I believe in the power of listening and sharing knowledge to help others grow.


When I'm not at work, I cherish spending time with my friends and family who inspire and motivate me every day. I'm also a sports enthusiast and enjoy activities that demand dedication and drive, which helps keep me balanced and energised.


I'm passionate about continuous learning and development, both for myself and for my team. I enjoy teaching and mentoring, fostering an environment where everyone can thrive and achieve their best.


Thanks for taking the time to get to know me a little better. I'm excited to continue making a positive impact through Kinect Services and look forward to what the future holds!


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Elizabeth Turner

Job Title: Head of Care

Joined: 2024

Pleased to meet you! My name is Elizabeth and I am Head of Care for Kinect Services.


I started my career as a Home Carer in 2007, with the ambition to embark on a career in Nursing.
Needless to say, my passion for community-based social care was evident.


I have worked in most areas of the sector. Senior, co-ordinator, Training and Development Manager, Care Manager and Registered Manager.


My mission is simple and is aligned with Kinect's culture and values.


Personalised, empowering care for all without compromising on quality.


Everyone's lives and experiences is a journey and I love nothing more than to see individuals thrive in the comfort and familiarity of their own homes and to be a part of their journey is a privilege.


Frequently Asked Questions about Kinect Services Ltd

What Type of Services does Kinect Services Ltd offer?

Kinect Services Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kinect Services Ltd to verify any information. View our terms and conditions. Kinect Services Ltd has an Enhanced Service – more info.