Rest Assured Homecare (UK) Ltd

The Boathouse, Harbour Square, Wisbech PE13 3BH
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9.6 31 Reviews
  • Rest Assured Homecare (UK) Ltd, Wisbech
Rest Assured Homecare (UK) Ltd aims to provide effective and meaningful care solutions to anyone over the age of 18.

They believe that with the right care in place, every person, young or old can live with dignity, security and companionship in the comfort of their own homes.

The needs of every individual differ, so their services can include a combination of personal and social care. You or your loved one will receive assistance to carry out the normal activities of daily living such as bathing, dressing, eating and administering medicine.

Both Live-in and Domiciliary Care offers a valuable source of companionship. Seeing a familiar face every day, or a couple of times a week, brings comfort, a feeling of safety and friendship. Carers are not just trained in delivering the physical aspects of care, but also in offering emotional support, encouragement and reassurance.

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Care Provided by Rest Assured Homecare (UK) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Rest Assured Homecare (UK) Ltd
  • Person in charge
  • Emma Culley (Managing Director)

Funding & Fees Guide for Rest Assured Homecare (UK) Ltd

  • Prices

  • From £23.50

  • Prices are per hour with no hidden charges for 30 minute and 45 minute visits

Rest Assured Homecare (UK) Ltd Reviews (31)

Total of 31, showing 1-20
9.6

Rest Assured Homecare (UK) Ltd has a Review Score of 9.6 (9.635) out of 10, based on 25 reviews in the last 2 years. Over all time Rest Assured Homecare (UK) Ltd has 31 reviews.

Overall Experience

  • 22
  • 9
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Date Published

31
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9
25
6

Review from P J (Sister of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't live close by and constantly worried about my relative. It was hard to know which Home Care service to choose as I was unfamiliar with any of them. I am so pleased I went with Rest Assured. They provide a very reliable and responsive service. I read updates on the app and feel at peace. I highly
recommend this company.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review us .Its a pleasure to support you both and lovely to know we can make such a difference to someone living at home .I am so glad you find the App supportive, peace of mind is so important .


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Review from P F (Son of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service delivered with great care, understanding and always a reassuring smile
When my mothers needs changed Rest Assured we're there to support me so quickly and efficiently
I would recommend this team to anyone looking for help with homecare

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review Rest Assured Homecare , I am so glad we can be of assistance to your mum .Kindest regards


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Review from Robert W (Husband of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of staff in particular has been helpful, pleasant and willing to undertake tasks as they arise. I am hoping to extend my time away to make use of the full respite care period as my wife gets accustomed to the visits and I am sure that will happen successfully in time.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review Rest Assured Homecare , its a pleasure to help your Mum stay safely in her home .Kindest regards


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Review from Linda V (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the support mum has, the carers are friendly. The time keeping is good too. I particularly like the app we can use, I can see at a glance that mum is well and should I have to, I can monitor her food and drink intake quickly.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for taking the time to review Rest Assured Homecare, I hope that as the relationship between client and support worker you can get more benefit from your time .Kindest regards


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Review from Margaret W (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad we chose to use Rest Assured. In order to return home rather than going into a care home, Mum needed 2 carers 4 times a day but from 1st contact with the agency, her needs have been assessed and dealt with in a professional and caring manner both by the managers and the care team
The
carers themselves are exemplay, treating Mum with care, compassion, dignity and humour - it is lovely to hear them all laughing with Mum on their visits, and she regards them all as friends.This has made a very difficult period of her life so much better. As my sister and I don't live locally, the app enables us to be fully informed of the daily visits which is very readjusting. I wouldn't hesitate to recommend this agency.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review our service .It is a pleasure to support your mother and yourselves and I am very glad you have found peace of mind .Kindest regards


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Review from Carl R (Son of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my Fathers 3 week Spell in hospital we had to engage with a Care Company on his release. From the moment I contacted Rest Assured they took the lead in the process and helped us get our Father home. The carers are amazing, respectful, prompt, and take the time to make sure my Father and his
wife have everything they need. Rest Assured also uses an "app" that allows us to see which visits are planned, and what happened on the visits including medication taken and any concerns during the visit, this is a great comfort to have in place giving us full visibility.
A Huge thank you to the Rest assured team.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for the amazing review. We have been so glad to be able to help and support you to get Dad home quickly and support your Mum in any way possible. They are both such a pleasure!


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Review from David S (Son of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who is 92, was very pleased with his friendly daily visits and this allowed myself and my wife to have a week away without worrying about him if he was to have a fall or a problem with his diabetes. We will be using the service again in a few months. Very reasonable charges too.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

It has been our pleasure to give you peace of mind whilst you are on holiday, your father is a lovely man. Thank you for the kind review.


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Review from C G (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Rest Assured Home Care for a few months now for my father. Every carer I have met have appeared friendly and caring. My father speaks highly of the care he has received and has told me that the carers treat him with respect and are always kind. Nothing seems too much trouble. On the
odd occasion I have asked for extra visits this was never a problem. I have no hesitation in recommending Rest Assured Homecare.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for the fantastic review, it's a pleasure to help your father. The carers have built such a lovely relationship with your father. Thank you.


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Review from Danny H (Nephew of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Rest Assured Home Care for the last 6 months to care for my auntie. My auntie required 4 x care visits per day, this was not a problem at all for Rest Assured and the planning and execution of the service has gone very smoothly. I can honestly recommend the company to anyone looking
for at-home care for a loved one.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review us and thank you for the lovely comments, it's always a pleasure to gain positive feedback.


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Review from J L (Son of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Rest Assured Home Care for some time to care for my Mum. Recently I had to increase the level of care visits she receives. This was not a problem at all and everything has gone very smoothly, I have personally met several of the carers and they are performing a great and very professional
service and they genuinely care about my Mum which is very reassuring.
Any change of requirements, concerns or issues are dealt with quickly by an email or phone call to their office.
An added bonus is that they now use a health care professional online site, this allows me to see each carer's notes along with their concerns and observations, it also allows me to see in advance what time each visit will be and the name of the carer, this has been an enormous help.
I can honestly recommend the company to anyone looking for at-home care for a loved one.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for your lovely review. It is a pleasure to support your mother and we are always happy to change and adapt for her when the need arises.


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Review from A C (Daughter of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had an excellent experience with Rest Assured. I met with the manager initially and we then had a home visit to meet with Mum and work out what support she needed and which carer would be best to support her. The carer who is supporting her is brilliant and perfectly suited. She has a fantastic
approach and is able to encourage Mum to do things in a really supportive way.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review our service, it has been a pleasure to build a bespoke package for your mother.


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Review from Ann H (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After only a week of having carers come in at tea time, my mother seems to have settled into this routine quite well. She was resistant at first as she is trying to hold onto her independence, but likes all the carers and enjoys their company.
I am hopeful that this will work well for both her and
us (her daughters).

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for your feedback, your mother is a pleasure to spend time with.


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Review from F N (Daughter-in-law of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Administrators and supervisors are responsive to requests to service provision and changes needed. They seem to have a ‘we can do that’ attitude and they generally make things work.
There are some excellent carers. Those who do a good job really seem to care about the client and enhancing the client's
life. They go above and beyond what’s asked and work very hard during their visits.
The carers have made helpful suggestions, such as waterproof bedding or food the client might like. They mostly respond appropriately to the client when they are rude and aggressive which diffuses the situation.
There are a few carers that do not seem to understand dementia and particularly Alzheimer’s. At times I feel some (particularly new) need more training. The company are quick to respond to any problems and they try to match the carer to the client.
About 1-2 times a week visits are too close together and not at/or near enough to agreed times.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for your review. We have a dementia training session booked as I agree with your feedback regarding understanding, but also feel that it is difficult to train for all individuals and the differing behaviours that come with these conditions.


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Review from Jody G (Son of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Rest Assured Homecare. They offer a friendly efficient service with the flexibility to adapt to changing care needs. Personal care has been of a good standard and has always been available when needed.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

We are so glad that we can continue to support your father. Thank you for the lovely review.


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Review from A O (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I made contact on Monday the 16th of October looking to discuss putting some tailored support in place for my mum.
I spoke to a staff member who was incredibly understanding and helpful toward understanding our unique needs. Very quickly solutions and options were provided to allow care to be in place
by Wednesday 18th.
This speed and quality of service has already helped my mum and given her the focus, support and progress she needs. She is the happiest she has been for a number of weeks and is excited for her next support visit.
The customer experience I have had here has delivered beyond my expectations and I am already very grateful for the expertise and approach I have seen.
Thank you.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for the review, its been a pleasure to support such a lovely lady.


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Review from Steve M (Son of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rest Assured Homecare have provided support for my mother for the past 15 months, with a morning and evening visit. During this time the care has been very good throughout and has enabled my mother to continue to enjoy the independence of living at home. Accompanied by a carer, she continues to make
her weekly visit to the local hairdressers and whilst she is there, carers carry out a small grocery shop. As a widow, companionship is particularly important and my mother often mentions when carers have stayed to chat with her within the allocated time slot. This should certainly be encouraged. As I live in Cornwall, I find the app particularly useful, where I can observe the carers notes following visits.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for the lovely review, it's always a pleasure to hear great feedback and can I just say that the carers enjoy supporting your mum.


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Review from Ella H (Sister-in-law of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law looks forward to seeing the ladies who arrive to help her shower three mornings per week. The ladies are nearly always prompt, clean and tidy. She is pleased with the help, especially when they clear up afterwards. They are always willing to help with other tasks, if required.

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Review from N D (Son-in-law of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rest Assured Homecare provide a very professional, trustworthy and personal care service. They are extremely reliable and we have found, when additional care is needed, they always accommodate our requirements. The staff are very friendly, polite and provide an excellent standard of care. We would highly
recommend this company.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for your review.
We are touched that you think so highly of us and all our team love going in to see your father-in-law.


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Review from L B (Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the service I receive from the carers is very good. I have a slight issue with timings, which I will discuss directly with management.
I get on very well with all the carers and feel that they understand and listen to my needs and would recommend the agency to anyone.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you Linda for your kind review it is a pleasure to support you.


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Review from A L (Daughter of Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Compared to other companies we have previously used for my father, Rest Assured Homecare has been very efficient and given personal care of a good standard to my father. They have taken more time and care with him and shown personal interest which is so important for the elderly who are often lovely
and scared. So far very pleased.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Its so nice of you to review us, thank you. We are so glad to be supporting your father.


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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Rest Assured Homecare (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Rest Assured Homecare (UK) Ltd is calculated as follows: ( (98 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 148 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rest Assured Homecare (UK) Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Emma

Emma Culley

Job Title: Managing Director

Joined: 2019

I imagine you are a bit like me, a busy person who is always trying to juggle family and work. This gets especially challenging when relatives begin to rely on you for their care, and you want to give them that care, but you have your own children to look after and job to attend to.


Whilst working within a family business, I was caring for my grandparents at the same time. When I visited my grandparents, I wanted to be there as a granddaughter. To spend time with them, laugh with them and create new memories with them. Not do the washing up and make sure they had had their daily medicine. So, inspired by my experiences, I started Rest Assured Homecare in February 2019 with the aim of providing the same standard of care and dignity, both in terms of physical and mental well-being, to all my service users as I would expect to give my grandparents.


I understand that getting care needs right for families ultimately starts with creating and nurturing an exemplary culture within the business. It is, therefore, my desire that every single member of the team, no matter their role, is able to play to their strengths every day, continually learn, grow and better themselves within an organisation where they feel valued and part of a family.


When you place your care or the care of your relative with us, then I am confident that you will not be disappointed.


Lara

Lara Kingswell

Job Title: Branch Manager

Joined: 2021

Our registered manager, Lara, resides locally with her partner Jon and shares her home with dogs, cats, and chickens.


Prior to her career in care, Lara spent many years working in retail management roles. However, for the past five years, she has been dedicated to the care sector and is a very experienced manager. Lara possesses a genuine passion for delivering exceptional standards of care and providing excellent customer service.


Nikki

Nikki Gunnett

Job Title: Field Care Manager

Joined: 2021

I started off as a support worker about 8 years ago and then progressed to Senior carer, then supervisor and now a field care manager.


I work in care because I like being able to make a difference in people's lives.


Providing clients with top-quality bespoke care that allows them to stay living within the comfort of their own homes.


Hayley

Hayley Johnson

Job Title: Field Care Supervisor

Joined: 2022

I have worked in care for two years.


I work in care as it was a job I had never done before and always wanted to do so I gave it a go and I enjoy it has no day is the same and it's very rewarding. Since working with this company I have become a senior carer where I can give support to others.


The most important thing about care is knowing that you have done your job properly by going into a client's home and caring for their needs putting a smile on their face and also welcoming new clients and getting to know them and their families. The hours suit my home life support from management.


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Emmanuel Antwi

Job Title: Care Cordinator

Joined: 2024

Care Cordinator


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Sally Rowbotham

Job Title: Field Care Supervisor

Joined: 2023

Field Care Supervisor


Frequently Asked Questions about Rest Assured Homecare (UK) Ltd

What Type of Services does Rest Assured Homecare (UK) Ltd offer?

Rest Assured Homecare (UK) Ltd offers Home Care.

How many Carers does Rest Assured Homecare (UK) Ltd employ?

Rest Assured Homecare (UK) Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rest Assured Homecare (UK) Ltd to verify any information. View our terms and conditions. Rest Assured Homecare (UK) Ltd has a Platinum Service – more info.