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Prices are per hour with no hidden charges for 30 minute and 45 minute visits
Rest Assured Homecare (UK) Ltd has a Review Score of 9.6 (9.635) out of 10, based on 25 reviews in the last 2 years. Over all time Rest Assured Homecare (UK) Ltd has 31 reviews.
Review from Carol P (Wife of Client) published on 6 October 2023
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Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd
Thank you so much for your review, I know many of our carers enjoy attending RP and seeing you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Cousin of Client) published on 4 October 2023
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Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd
Thank you its always a pleasure to visit your cousin and support him with his daily needs.
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Treated with Dignity
Value for Money
Review from A S (Wife of Client) published on 2 October 2023
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Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd
It is such a shame the NHS decided to cancel your support due to the clients' great recovery and good health. The call times remain the same as they have always been and could be reviewed at any time when the reviews are being completed on a monthly basis. We appreciate the earlier bed call is inconvenient as discussed at last week's meeting and we have changed that as confirmed.
Privately funded care is available with Rest Assured homecare as explained last week.
We have all enjoyed attending your home to support your husband and wish you all the best with the future.
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Treated with Dignity
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Review from Sharon N (Son of Client) published on 18 August 2023
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Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd
Thank you Sharon for your review and we are glad we could help such a lovely lady.
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Treated with Dignity
Value for Money
Review from Wendy F (Daughter of Client) published on 17 August 2023
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Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd
Thank you Wendy, it was a pleasure to support your father.
Thank you for your kind comments.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Alan T (Son of Client) published on 11 March 2021
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Treated with Dignity
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Review from Gail C (Daughter of Client) published on 2 February 2021
Submitted via Website •
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Treated with Dignity
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Review from Richard S (Client) published on 19 November 2020
Submitted via Postal Card •
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Treated with Dignity
Value for Money
Review from M G (Daughter of Client) published on 19 November 2020
Submitted via Postal Card •
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Staff
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Management
Treated with Dignity
Value for Money
Review from K W (Wife of Client) published on 19 November 2020
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Wife of Client) published on 19 November 2020
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.635) out of 10 for Rest Assured Homecare (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.635 for Rest Assured Homecare (UK) Ltd is calculated as follows: ( (98 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 148 Ratings = 4.635
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Rest Assured Homecare (UK) Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 May 2021
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Job Title: Managing Director
Joined: 2019
I imagine you are a bit like me, a busy person who is always trying to juggle family and work. This gets especially challenging when relatives begin to rely on you for their care, and you want to give them that care, but you have your own children to look after and job to attend to.
Whilst working within a family business, I was caring for my grandparents at the same time. When I visited my grandparents, I wanted to be there as a granddaughter. To spend time with them, laugh with them and create new memories with them. Not do the washing up and make sure they had had their daily medicine. So, inspired by my experiences, I started Rest Assured Homecare in February 2019 with the aim of providing the same standard of care and dignity, both in terms of physical and mental well-being, to all my service users as I would expect to give my grandparents.
I understand that getting care needs right for families ultimately starts with creating and nurturing an exemplary culture within the business. It is, therefore, my desire that every single member of the team, no matter their role, is able to play to their strengths every day, continually learn, grow and better themselves within an organisation where they feel valued and part of a family.
When you place your care or the care of your relative with us, then I am confident that you will not be disappointed.
Job Title: Branch Manager
Joined: 2021
Our registered manager, Lara, resides locally with her partner Jon and shares her home with dogs, cats, and chickens.
Prior to her career in care, Lara spent many years working in retail management roles. However, for the past five years, she has been dedicated to the care sector and is a very experienced manager. Lara possesses a genuine passion for delivering exceptional standards of care and providing excellent customer service.
Job Title: Field Care Manager
Joined: 2021
I started off as a support worker about 8 years ago and then progressed to Senior carer, then supervisor and now a field care manager.
I work in care because I like being able to make a difference in people's lives.
Providing clients with top-quality bespoke care that allows them to stay living within the comfort of their own homes.
Job Title: Field Care Supervisor
Joined: 2022
I have worked in care for two years.
I work in care as it was a job I had never done before and always wanted to do so I gave it a go and I enjoy it has no day is the same and it's very rewarding. Since working with this company I have become a senior carer where I can give support to others.
The most important thing about care is knowing that you have done your job properly by going into a client's home and caring for their needs putting a smile on their face and also welcoming new clients and getting to know them and their families. The hours suit my home life support from management.
Job Title: Care Cordinator
Joined: 2024
Care Cordinator
Job Title: Field Care Supervisor
Joined: 2023
Field Care Supervisor
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