Home Instead (Cuffley, Cheshunt & Harlow)

35a High Street, Potters Bar EN6 5AJ
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9.9 34 Reviews
  • Home Instead (Cuffley, Cheshunt & Harlow), Potters Bar
Home Instead (Cuffley, Cheshunt & Harlow) understands that home is where loved ones feel happiest. They passionately believe that age should be celebrated and that everybody should be able to live happily, comfortably and independently at home in the safety and warmth of their own familiar surroundings, even if that requires a helping hand from time to time.

Home Instead provides the highest quality personalised care which is tailored to the needs of you and your family and always in accordance with your wishes. The care at home fits around you and your family’s life; it is tailored, flexible and convenient. Whether it is a few hours of help around the house, companionship or personal care such as getting dressed and bathed, or more extensive round-the-clock care, they will work hand-in-hand to meet the needs of you and your family members.

Their highly trained CAREGivers are selectively matched to you based on your interests and deliver care with compassion, dignity, love and respect.

Their mission is to have a genuinely positive impact on the lives of everyone who they care for and to deliver the best quality in-home care so that families can relax knowing that their loved ones are well looked after and able to live happy and fulfilled lives.

The care they provide includes:

•        Companionship
•        Home help
•        Personal care
•        Dementia care

Companionship care can be anything from having a cup of tea and a chat, reminiscing, taking part in activities, walks, taking elderly clients shopping or to appointments such as the GP.

Home help includes meal preparation and help around the house to keep it clean, tidy and safe so that elderly clients can live independently for as long as possible.

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Care Provided by Home Instead (Cuffley, Cheshunt & Harlow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Murphy (Registered Care Manager)

Funding & Fees Guide for Home Instead (Cuffley, Cheshunt & Harlow)

  • Prices

  • Available on request

Home Instead (Cuffley, Cheshunt & Harlow) Reviews (34)

Total of 34, showing 21-34
9.9

Home Instead (Cuffley, Cheshunt & Harlow) has a Review Score of 9.9 (9.923) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Cuffley, Cheshunt & Harlow) has 34 reviews.

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Review from Caroline B (Daughter of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely grateful to Home Instead for putting care in place very quickly when our mother was discharged from hospital. Within a few days, they had assessed her needs working closely with the NHS team and put a support package together with highly competent and experienced caregivers. It has
enabled mum’s return home to go smoothly and helped her get back on her feet quickly. The caregivers are lovely people and mum enjoys having them in the home and also importantly it helps the rest of the family to know that we have expert help at hand.

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Review from Hugh N (Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregivers are very attentive, confident in their approach to care and are polite and somewhat amusing which is good on the days when I am feeling down. If people around me are looking for care I would highly recommend Home Instead. You cannot put a price on good care. My caregivers know exactly
what I need - they are intuitive and organised and have a great routine and are always willing to go the extra mile for me.

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Review from Valerie V (Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I had my reverse shoulder operation on February 22nd, I investigated various local agencies about providing aftercare for several weeks. I chose Home Instead, and from the start, the support and care have been wonderful. The comprehensive interview with the co-owners, to discuss my needs, was
thorough, friendly and very efficient. All the follow-up phone calls have been of the same high standard. On their first visit, the two carers were accompanied by one of the owners or the manager to introduce them properly. Since then, the care and support I have received from both my carers have been excellent. The routines have worked out very well; they have always arrived promptly, and they have been unfailingly cheerful and supportive. All in all, it has worked out better than I could ever have expected.
In the near future, I am hoping to have the same operation on my other shoulder and would have no hesitation in arranging for support again.

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Review from Carole W (Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have three carers who take turns coming in for an hour each morning to get me up and a full body wash and they are excellent; they are caring, friendly and I cannot praise them enough. Home Instead are excellent, they make sure you are suited to the carers and keep in touch to make sure you are happy
with the service you receive. I highly recommend them.

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Review from S B (Daughter of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relevant, not too long and to the point.


Pleasant, friendly assessor who appreciated the circumstances.


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Review from Sarah H (Daughter of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided absolutely invaluable support to my Mum since my father's death in July 2020. They not only make it possible for Mum to live independently in her home, but also provide me and my brothers with peace of mind that Mum is safe and coping when we cannot be with her every day. Mum's
carer is so good and writes a daily report based on the care plan. She will also forward messages if there are any particular concerns. I would definitely recommend Home Instead to anyone needing care for their relative.

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Review from Sarah B (Daughter of Client) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Home Instead visiting our mother twice a week gives us peace of mind. Both I and my brother live over 45 minutes away and her safety is our main concern. Putting these visits in place now whilst she is still quite capable of most things, means we can increase visits when the need arises without
any stress, as a relationship has already been established. It is so helpful knowing that she has a caregiver twice a week to back up our visits and as they are regular, they can see if there is anything out of the ordinary and assist Mum if needed. The Home Instead team, have responded quickly and efficiently to all my queries and changes to Mum's care or medication. Mum looks forward to having her caregiver visits, especially during the Covid pandemic, as all of her clubs and activities are currently not open and this breaks up her week and gives her someone to talk to.

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Review from Genny H (Daughter of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We signed up for our Care Plan for my mum, who has been diagnosed with dementia since 2017. She still lives in her own home and Home Instead has been a great asset to us for the past 3 months. A daily visit by the same carer, for 6 days of the week, and an alternative person on the 7th day, has provided
great stability for Mum. She has a familiar person on each occasion who she has now built a good rapport. Her personal care needs are attended to on a regular basis and it kick starts her day. An hour a day is extremely well utilised, which leaves the rest of the family to spend time with Mum in other ways. Communication is excellent and we are always kept fully informed of any issues so that these can be addressed efficiently. I cannot thank everyone enough for their valued service.

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Review from Steve C (Son of Client) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was strongly recommended to us by the local NHS community matron following some health issues that my mum was experiencing. It was soon clear as to why. Home Instead has been able to support Mum in a variety of ways, most importantly, with personal care and companionship, especially where
I have experienced my own significant health issues. Mum has a great rapport and enjoys the support of our caregivers, and we do not know where we would be without them. The mobile app provides us with information on how Mum is and actions that we need to take e.g. medication issues. Home Instead has been instrumental in helping Mum to continue to live contentedly and safely at home. The whole ethos of Home Instead is to have care and companionship at the heart of everything they do, and I would not hesitate to recommend them to anyone who needs care support like my mum needs.

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Review from Lindsey S (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a strong and independent woman and at the age of 99 years old after an admission to hospital needed end of life care at home. It was very important to us as her family that we found carers who could care for her at home with love, respect and attention. We certainly found that in the care
our mum got from Home Instead. The carers were amazing, always attentive to mum's needs and often anticipating her needs. This is clearly an organisation that is well managed who recruit a very knowledgable skilled staff. Indeed the staff always demonstrated their knowledge and professionalism to such a high standard which made a very sad and worrying time for us a lot easier to manage. Their ability to be calm, reassuring but always realistic and honest enabled us all to understand what was happening and was to be the final outcome. I would like to single out 2 members of staff in particular who were so kind and attentive to our mum, we will never forget this and will be forever grateful.

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Review from Pauline C (Daughter of Client) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough the professionalism and support given to my Mother from people who showed genuine care and concern whether they be a Manager or a Caregiver. My Mother's life was rendered so much more comfortable by her daily visit from a friendly, competent Caregiver for whom nothing was too
much trouble. This latter kept me informed of my Mother's well being and alerted me immediately to any concerns, however small, via the excellent app used by the company. In this way, I felt really in touch with my Mother's needs and was able to intervene quickly if necessary to ensure her continuing comfort. The policy to assign a main Caregiver to a client allows trust and a relationship to be built. In my Mother's case this, along with the knowledge that the Caregiver would unfailingly arrive at the agreed time, gave her a feeling of security as she became less able to manage life unaided. I am happy to recommend this company to anyone seeking high-quality care for a loved one.

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Review from David B (Son-in-law of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care provided to Mum at home since she returned after a fall. She has developed an extremely strong relationship with all of her carers who act in a very professional but also gentle manner. She has formed a strong bond to one in particular who is now just like an old
friend. The Home Instead management are also very alert and efficient with regard to all aspects of the care provided.

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Review from C S (Daughter of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looking after my dad were so helpful and lovely. The went out with him, took him shopping, church and went beyond expected care. Became very friendly with him and cared about him so much. My dad loved the carers and spoke about them a lot. Struck up a great friendship with him and he loved
the time he spent with them. Highly recommended - brilliant care!

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Review from Diane P (Daughter of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very gentle, caring ladies that are becoming friends of Mum's rather than carers. She really enjoys the times they take her out. They do not force her to do anything which is good, as she does what is asked/needed and feels it's of her own accord.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Home Instead (Cuffley, Cheshunt & Harlow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Home Instead (Cuffley, Cheshunt & Harlow) is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) ) ÷ 65 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cuffley, Cheshunt & Harlow) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (2)

Anita and Neena

Anita and Neena Patel

Job Title: Owners and Directors

Joined: 2019

We are the proud owners of Home Instead Senior Care Cuffley, Cheshunt & Harlow. We feel privileged to be part of such a remarkable network of people who share the same passion and commitment as we do to changing the face of ageing. We strongly believe that as a community it is important to plan for, embrace and view ageing positively as the next chapter.


The most rewarding aspect of our day-to-day roles is getting to know and understand the needs of our local community and seeing the impact we make in the lives of our clients by enabling them to feel empowered and live happy and fulfilled lives in their own homes. We love meeting our clients, hearing about their unique life stories and putting in place a support network to enable them to lead exactly the kind of lives they want to lead.


We understand that finding the highest quality care that is consistent and tailored to your needs can be a challenge. It is something we personally struggled to find when our family was looking for the right care solutions for our grandmother some years ago. This has inspired us to provide the highest quality care possible, whilst at the same time being flexible to each person’s individual needs and desires. This is the type of care that we wished was available when our grandmother most needed it.


As sisters, we understand the importance of family values and working with our clients to achieve their wishes and the wishes of their family. Neena is mum to a two-year-old son. In her spare time, she enjoys cooking, reading and attending events in the local community. In her spare time, Anita enjoys mentoring, travelling, keeping fit and trying out new healthy recipes. Prior to setting-up Home Instead Senior Care, Neena was an employment lawyer for over 10 years helping clients from all walks of life to find positive solutions to complex and often even life-changing situations. Anita worked in the financial services industry.


Susan

Susan Murphy

Job Title: Registered Manager

Joined: 2023

My name is Sue. I have worked in the Care Industry for over 20 years, starting my career as a Carer. I then worked my way up to Senior Carer, Enablement Facilitator, Care Co-ordinator and Care Manager. I have achieved Level 3 in Education and Training and Level 5 in Leadership for Health and Social Care. I have worked as a Registered Manager since 2018 and I am very proud to have joined Home Instead in March 2023.


I love working in the community and helping people to live independently in their own homes.


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