Home Link Care Services Ltd

McMillan House, 6 Wolfreton Drive, Anlaby, Hull HU10 7BY
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1.3 6 Reviews
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Care Provided by Home Link Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Home Link Care Services Ltd
  • Person in charge
  • Clare Thompson (Registered Care Manager)
Are you the Owner/Manager of Home Link Care Services Ltd? View your Advertising Options

Home Link Care Services Ltd Reviews (6)

1.3

Home Link Care Services Ltd has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years. Over all time Home Link Care Services Ltd has 6 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 2

Date Published

6
1
1
1
5

Review from S P (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you are looking for decent care don't use this company the management are appalling. Some of the carers are good and some have no idea how to deal with a dementia patient. My mum has been left unchanged from night before till I got home on a teatime she has late stage dementia so it isn't always
easy to handle her but they said they were well aware of this and could cope with her. If your looking for a good care company for someone with late dementia this isn't it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan W (Client) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service with amazing staff that care for every problem I've had, always there when I need them and the care provided is always to the best standards. I would highly recommend this company as they have made me feel like family.

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Treated with Dignity

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Review from Karen T (Wife of Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carers arriving late and unprofessional communications between mangers. My partner had this firm for five weeks. I cancelled them and went with someone else. We requested no male worker and one was sent anyway. Late arrivals and not informing us. Not trained or experienced enough to deal with my partner's
problems. I would not recommend using this firm from my experience.

Reply from Clare Thompson, Director at Home Link Care Services Ltd

Thank you for the review. We take the wellbeing of our service users very seriously. With regards to the lateness of our staff member on this single occasion, this was resolved with you and your partner after an internal investigation and written apology. As our care staff attends many other service users during the day, sometimes service users may require further essential assistance than we first predicted or planned for in their regular timeslot. With regards to leaving early, our staff were instructed to leave the site as all personal care work was completed. We provide trained care for people with dementia and Alzheimer's. We have never advertised or offered to provide specialised mental care for people who have more serious mental health conditions. In the case of your partner, they have a separate social worker who provides focused specialised care. We provided cleaning and personal care only. We are still waiting for your invoice payment for the month of service we provided.


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Review from Jennifer C (Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are a great bunch! They are always cheerful and willing to do anything I ask of them and we treat each other with respect. There have been some inaccuracies in the invoice system re cancelled calls, but this seems to be resolving now an accountant has joined the company.

Reply from Clare Thompson, Registered manager at Home Link Care Services Ltd

Thank you very much Jen for your kind words, we appreciate all feedback and glad to hear you are happy with our services.


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Review from M H (Daughter of Client) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum sufferers from dementia. Myself and my family wish Mum to stay in her own home, we needed support to do this. Thanks to Your Choice 4 Care we have had wonderful support, some of the staff and management go above and beyond, helping to take care of not only her physical health but mental
health. During this pandemic, we could not have done without them, or indeed any time. If there is ever a worry, the communication is very fast and things are dealt with very quickly. The communication between them and myself is essential and they very kindly do this. When my mum is happy, I am and Your Choice 4 Care are a massive part of keeping her happy.

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Review from Janice N (Daughter of Client) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to retain a care agency as my mother suffers from Dementia. As I live in London it is important that the agency staff were experienced with Dementia patients and their standard of service is extremely high. I have found this agency and its staff to be very professional, careful and to provide
an excellent service that I cannot fault - sometimes even doing a little bit extra as they clearly care about their role and responsibility.

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Management

Treated with Dignity

Value for Money

Current Review Score: 1.3 (1.333)

Overview of Review Score

The Review Score of 1.3 (1.333) out of 10 for Home Link Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.333 for Home Link Care Services Ltd is calculated as follows: ( (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Link Care Services Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Finalists in the Great British Care Awards

Recipient: Home Link Care Services Ltd

Date: Tuesday 13 Oct 2020 More details

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Frequently Asked Questions about Home Link Care Services Ltd

What Type of Services does Home Link Care Services Ltd offer?

Home Link Care Services Ltd offers Home Care.

How many Carers does Home Link Care Services Ltd employ?

Home Link Care Services Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Link Care Services Ltd to verify any information. View our terms and conditions. Home Link Care Services Ltd has a Basic Service – more info.