Right at Home (Enfield)

Mitre House, 66 Abbey Road, Bush Hill Park, Enfield EN1 2QN
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10 48 Reviews
  • Right at Home (Enfield), Enfield
Right at Home (Enfield) is a CQC 'Outstanding' rated home care service (August 2021) that provides trusted and reliable home care, companionship and assistance to people living at home.

The care is tailored to meet the needs and goals of clients and is outcome-oriented, rather than being purely task-based.

The team can also help families negotiate what can be a really challenging time, from helping to understand how to make a start on care choices and decisions through to the creation and delivery of a detailed care plan designed to alleviate pressure on the clients and those closest to them.

There is a real commitment to ensuring all care is person-centred, enabling independence at every opportunity.

All carers are employed on the basis of their ethos and passion for the role, then thoroughly vetted and provided market-leading training.

Right at Home (Enfield) have a no uniform policy, unless requested by clients. Carers are matched and introduced to clients in advance and the team guarantees a rush-free service with a minimum of one-hour visits, and anything up to 24/7 live-in care.

Care Provided by Right at Home (Enfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Krish Nair (Managing Director)

Funding & Fees Guide for Right at Home (Enfield)

  • Prices
  • Hourly care - £27.95 per hour onwards.


    Overnight care - £156 onwards (for 8 hours).


    For Live-in Care, prices are available on request.


  • For long visits, i.e. 6 hours or more we can offer discounted rates. For Live-in Care we can provide low, medium and high dependency care options which are a better alternative to residential care in most cases.


Right at Home (Enfield) Reviews (48)

Total of 48, showing 21-40
10

Right at Home (Enfield) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Right at Home (Enfield) has 48 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the services from Right at Home. The team that has been matched to my aunt are just perfect and have given her a new lease of life, while we are reassured that she is safe and looked after really well. They have established an excellent relationship with all of the family.
The office team are a delight to work with and there's always someone available to answer our questions or clarify any concerns and they often go above and beyond, spending a lot of time to deal with issues on our behalf with other healthcare professionals. We are also notified weekly in advance who is going in and when and have access to an app that allows us a sufficient overview of what is going on. No hurdle is too high and the team does their very best. They are readily accessible and solution-oriented. We couldn’t wish for more.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you very much for this lovely review and for your kind words. It is a great pleasure to provide care for your aunt, and I am so pleased that you have found our service to be so reassuring. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Caregivers are all very well trained and have an excellent rapport with my relative. They always ensure that she is comfortable and are patient with her. We are very happy with the care they provide and trust them with my relatives care.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you very much for your kind words. I am so pleased that you have found our service to be so reassuring. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

The care provided is truly excellent. Mum has always felt safe and cared for, timekeeping and communication of changes to the team has always been well managed. The care staff are enthusiastic, extremely friendly but professional and go above and beyond. Nothing is ever too much trouble. I have been
very impressed overall.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you very much for this lovely review. I am pleased that you have found our services to be excellent and I will share your feedback with the team. All the best!


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Overall Experience  Overall Experience 5.0 out of 5

The Right at Home team provided an excellent service that went above and beyond what we had expected and were very accommodating to our ever-changing needs, often at short notice. We are very grateful for all the extra care and effort that was made. I found that the team were always open to communication
and it was always easy to get hold of people when needed especially the owner who was available late at night or on weekends and provided sound advice at every step of our situation. We don't live locally, however, I was able to have direct and immediate contact with the team if I had any concerns and had absolute confidence that they did everything possible to allay our worries. They are a company I would not hesitate to recommend. Excellent work!

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you very much for this lovely review and for your kind words. I am so pleased that you have found our service to be so reassuring. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I have had a great experience with this company. All the ladies have helped and been brilliant to me. Very professional and understanding of my difficulties. My primary carer has been a joy to have in my flat and has gone over and above to help me feel very comfortable in her hands. Service is over
and beyond.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you very much for this review and your kind words. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with this company when I chose them for carers for my dad. The manager was lovely when we had our first visit from them. I liked her personality. The carer that they matched my dad with was excellent she was very caring, kind and friendly which is exactly what I asked for. I would
not hesitate to recommend them.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you for taking the time to leave us a review with such valuable feedback. We're really glad we could assist your father for a brief period and the team will miss seeing him. All the best!


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Overall Experience  Overall Experience 5.0 out of 5

The carers from Right at Home made Mum's life a lot easier and helped her keep her dignity and independence to the end. They were extremely rigorous in flagging up any new medical issues, always punctual and totally reliable. Mum looked forward to the regular carer visits and found all of the personnel
she had contact with to be professional, courteous and above all friendly. She was able to establish a very good relationship with her regular carer and also with her "back up" carer as they were dedicated to working with Mum and knew her likes, dislikes, habits and medical history.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you very much for this review and your kind words. It was indeed a great pleasure to provide care for your mum, and I am pleased that you found our service to be so reassuring. The whole team miss seeing her!


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Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend Right at Home Enfield to anyone in search of a care agency to provide support at home for their loved one. The team have been supporting my aunt with her daily care calls for the past year and from day one they have provided her with a professional, reliable and caring service.
The carers are all trained to a very high standard, delivering expert care with a personal touch. All the carers have taken their time to get to know my aunt and her needs and have developed a lovely relationship with her. She feels comfortable and safe with them. Also, as someone dealing with the paperwork side of things, Right at Home have made this process straightforward and clear, with schedules and invoices being provided each week. The team have also been very supportive in assisting us with changes to our care package as needs have changed. They have always been just a phone call away and provided us with invaluable support and advice. Highly recommended.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you very much for this lovely review and for your kind words. It is a great pleasure to provide care for your aunt, and I am so pleased that you have found our service to be so reassuring. I will share your feedback with the team - they absolutely love supporting your aunt.


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Overall Experience  Overall Experience 5.0 out of 5

My Father's care needs have recently increased and I could not have asked for a better team of carers. They are all extremely dedicated, understanding, patient and their pro-active nature is on another level. I wouldn't hesitate in recommending any of the carers we have had. No matter what sort of day
dad is having, they care for him as if he was one of their own family members. They have taken the time to get to know Dad and the things that make his life easier and happier. Thank you so much to all the team - you know me and my brother really appreciate your kindness. To any new clients coming on board, you can be assured your loved ones will be cared for with absolute respect, and their needs put above anything else. Outstanding care.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you for taking the time to leave us such a lovely review. We are glad to be able to be of assistance to your father whom the team absolutely love supporting. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

We were recommended to contact this lovely care company when we needed extra help caring for our mum after a long stay in hospital. Their understanding of the situation, advice around the matter and communication all throughout was highly impressive right from the get-go and this made us feel our mum
was in safe hands. They also helped liaise with other professionals involved in our mum's care and we were constantly updated, consulted and contacted throughout the process giving us a lot of reassurance. It is no exaggeration to state that Right at Home has made a huge positive impact on our mum's recovery and wellbeing. Our family would certainly recommend them without a second thought. Thank you so very much.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you very much for this recommendation and your kind words. It is a great pleasure to provide care for your mum, and I am so pleased that you have found our service to be so reassuring.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided great live-in care to my mum during her recuperation from a hip fracture. The two office staff were extremely helpful and attentive to issues relating to Mum's care from start to finish. The carers who looked after Mum was compassionate and kind, and lovely company too. The whole
service gave us great peace of mind during a very difficult time.

Reply from Krish Nair, Director at Right at Home (Enfield)

We very much appreciate you taking the time to review us, thank you. We are glad we could assist your mother with her recovery. The team miss seeing her and convey their best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent experience overall, cannot fault the team. The care, attention and professionalism of the staff has greatly enhanced my mum's day to day life. I am extremely impressed and pleased with both the care staff and office team, nothing is too much trouble and I feel so much at ease knowing they
are around. Thank you Right at Home.

Reply from Krish Nair, Director at Right at Home (Enfield)

We very much appreciate you taking the time to review us, thank you. We are glad to be able to be of assistance to your mother, whom we absolutely love supporting.


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Overall Experience  Overall Experience 5.0 out of 5

Both carers are extremely pleasant, helpful people, the main carer especially so, she offers to do many extra chores without being asked.
It is very good too to have back up when dealing with telephone queries especially as I have a severe hearing loss. It is very reassuring to know that someone is
coming in on a daily basis who can offer such help.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you for your kind words and taking the time to leave us a review. Glad to know how useful you are finding the service. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Could not be more satisfied with the whole team. Service and attitude are first-class.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you for your kind words and taking the time to leave us a review. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words what a difference it has made to have Right at Home's carers visit my elderly mum every day. It really has made such a difference to all of our lives.
It means that my mum can feel well looked after, has someone attend to her daily morning routine and also a friendly face to
wake up to every morning and to sit down and have a chat with over a coffee.
My feedback though goes especially to one of my mum's carers who my mum has really taken to. For the first time in months, this carer helped my mum to take a shower. It was so liberating for my mum after months of just "washing down" and she couldn't praise her enough.
Yesterday I experienced the carer for myself as my mum was taken poorly just before she arrived on her daily visit. She looked after my mum, liaised with the paramedics and offered to stay with my mum for as long as it took for the medics to sort my mum out. She is an absolute asset to the company.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you for taking the time to leave us such a lovely review. We are glad to be able to be of assistance to your mother, whom the team absolutely love supporting. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I wanted to thank Right at Home (Enfield) team. The wonderful staff who have taken such good care of me. Their carers have helped me gain more independence and confidence to do things for myself over the last 4 months. I really appreciate all the help they have all provided. I highly recommend them.

Reply from Krish Nair, Director at Right at Home (Enfield)

We very much appreciate you taking the time to review us and we are glad to have been able to assist you. I will share your feedback with the team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I contacted Right at Home Enfield whilst reviewing nearly 20 local care providers. I shortlisted the company as it offered continuity of the care team, simple and transparent terms (such as not billing for travel time) and a promise of quality and training for its staff who are employed by the agency,
not freelancers. I introduced the company to my parents, who rapidly gained confidence in the managers and the caregiver who was assigned to care for my father. The duration of care provision was unfortunately brief, but the kindness and compassion of the team shone through in every interaction. The practice manager called and emailed me frequently with updates and helped me to liaise with the medical practitioners. The same caregiver looked after my father at every appointment, even when we had to ask for extra support at short notice. So whilst my experience was brief, I would not hesitate to recommend this company. I do not normally give 5-star reviews but they deserve it.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you for taking the time to leave us such a lovely review. We're really glad we could assist your father for the brief period and the team will miss seeing him. We wish him and your family well and are here for any assistance you might need in the future. All the best!


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Overall Experience  Overall Experience 5.0 out of 5

From the very beginning of the relationship and my first contact with the team, they inspired confidence that my mother was going to be looked after. A very efficient and reliable service. Well done Right at Home!

Reply from Krish Nair, Director at Right at Home (Enfield)

We very much appreciate you taking the time to review us. We are glad to be able to be of assistance to your mother, whom we absolutely love supporting. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provides us with wonderful care professionals, and the whole team are very understanding and accommodating. They have listened to our particular needs and are very proactive in their approach. Response times and communication have been impressive. There is a great sense of empathy and
professionalism which appears to underpin all their working practices. Finding Right at Home has been a blessing, and I would highly recommend them.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you for taking the time to leave us such a lovely review. I will share your feedback with the team.


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Overall Experience  Overall Experience 4.0 out of 5

First meeting with Right at Home was professional, warm, friendly and courteous. Outline of the service met all expectations. Month on month all carers offer impeccable attention to detail as care, no matter how complex or unsavoury the task, is delivered with kindness. If you are looking for a wrap-around
service for your loved ones with this service they are in safe hands. The peace of mind given to family that outstanding care is continuously being delivered is paramount. Thank you Right at Home.

Reply from Krish Nair, Director at Right at Home (Enfield)

Thank you for taking the time to leave us a review with such positive words. We are glad to be able to be of assistance to your mother, whom the team absolutely love supporting, and I will share your feedback with the team.


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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Right at Home (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Right at Home (Enfield) is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) ) ÷ 65 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Enfield) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (5)

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Krish

Job Title: Director

Krish moved to London over 18 years ago and has since found a meaningful way to give back to the city he now calls home by caring for its elderly residents and people living with disabilities. Though his career began in IT and consulting for several Fortune 500 companies in the UK and abroad, Krish always felt something was missing and longed to be an entrepreneur. His time working for a door-to-door transport service for the elderly and disabled was transformative, sparking the realization that he could make a significant impact in social care. This led him to pursue a more meaningful career by founding Right at Home in North London.


Caring for the vulnerable resonates deeply with Krish’s core values, and motivated him to make a pivotal career change. His personal experience with family members affected by conditions like MS and cancer has given him a unique insight into the importance of high-quality care. Determined to raise standards in the home care sector, Krish strives to provide an unparalleled level of service. He is particularly proud of his team’s achievement in earning an ‘Outstanding ‘rating on their first inspection by the care regulators, the CQC - a distinction held by only 3% of care providers in the UK.


Krish’s approach to care is guided by a simple yet powerful question: "Would this level of care be good enough for my own loved ones?" This principle drives him to consistently exceed expectations. He believes that the well-being of his team directly influences the well-being of his clients, and he is dedicated to fostering a positive work environment where his staff feel valued and motivated. Outside of work, Krish is passionate about travel and enjoys spending quality time with his wife and two sons. He also remains committed to supporting care work and charities in India, where he grew up.


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Maria

Job Title: Registered Manager

Maria is a dedicated healthcare professional with over a decade of experience in care management. Originally from the Philippines, she moved to the UK nearly 20 years ago to advance her career in healthcare and business. She has held key roles, including Operations Director at a leading healthcare firm, where she managed critical departments like immigration, recruitment, and training, improving efficiency and enhancing client care.


Currently, Maria serves as the Registered Care Manager at Right at Home Enfield, overseeing compliance and daily operations while supporting other business functions. She is deeply involved in conducting client assessments to create personalised care plans, ensuring her team and clients receive the highest level of care and support.


Outside of work, Maria leads an active and fulfilling life with a passion for travel and exploring new cultures. She enjoys hiking, running, and taking in the UK’s scenic landscapes, finding relaxation in reading. A skilled cook and baker, she delights her loved ones with homemade meals and treats and is often found accompanied by her loyal Cavapoochon. Maria’s warm and caring nature extends beyond her profession, as she continually strives to positively impact those around her, embodying a balanced and inspiring lifestyle.


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Vinod

Job Title: Head of Operations

As the Head of Operations at Right at Home Enfield, Vinod finds deep fulfilment in a role that aligns perfectly with his passion for improving the quality of life for others. With over 17 years of experience in operations and business development, Vinod has refined the ability to optimise processes and drive strategic growth, enabling the effective management of the complexities inherent in in-home care services.


This expertise ensures that Right at Home Enfield delivers exceptional, person-centred care that meets the highest standards.


At Right at Home Enfield, the mission is to uphold the independence, dignity, and well-being of every client. The team’s commitment to high-quality care is reflected in their CQC 'Outstanding' rating, an achievement that Vinod takes great pride in. Leading a team that shares this vision, Vinod focuses on building strong, trusting relationships with clients, offering a comprehensive range of services from companionship and personal care to specialised dementia support.


Vinod’s dedication extends beyond his professional role, as he is equally passionate about his personal interests and family life. Outside of work, Vinod enjoys photography, capturing the beauty of everyday moments and the landscapes around him. He is also an avid cook, delighting in honing his culinary skills and preparing meals for his loved ones. Vinod cherishes time spent with his young family and their Rottweiler dog, often exploring the outdoors together. Balancing these passions with his commitment to Right at Home Enfield, Vinod finds fulfilment in both his professional achievements and his personal life.


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Clare

Job Title: Care Coordinator

Clare began her journey at Right at Home Enfield as an apprentice and has grown within the organisation since 2020. Now serving as a Care Coordinator, Clare's passion for elderly care is evident in every aspect of her role. She finds immense joy in meeting new clients and takes great pride in ensuring they receive the support they need to feel valued and respected in their own homes. For Clare, caring for the elderly is more than just a job; it’s a calling that allows her to make a meaningful difference in their lives. Her dedication to delivering compassionate, personalised care is reinforced through the strong relationships she builds with each client.


Clare's commitment to her role is deeply influenced by her personal experiences. She actively cares for her younger brother and sister, as well as supporting her grandparents at home, which has instilled in her a profound understanding of the unique needs of older adults. These experiences have honed Clare's empathy, patience, and understanding – qualities she brings to her professional responsibilities every day. She firmly believes that everyone deserves to feel loved and cared for, especially in their later years, and this belief drives her commitment to enhancing the quality of life for her clients.


Outside of work, Clare balances her caregiving responsibilities with a busy family life, which includes looking after her younger siblings and their beloved Blue Staffordshire. She also has a unique skill in sign language, enabling her to communicate effectively with clients who have hearing impairments. This ability not only enhances communication but also enriches her capacity to provide inclusive and empathetic care. Clare is deeply grateful for the opportunity to make a positive impact in the lives of those she cares for and looks forward to continuing her journey of compassion and connection at Right at Home Enfield.


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Tina

Job Title: Recruitment Coordinator

Tina has a deep passion for caring for the elderly, a commitment that was inspired by her experience of caring for her parents during their time of need. This personal journey fuelled her desire to support others facing similar challenges. Before her marriage, Tina worked as a nursery teacher, where she found immense joy in nurturing and bringing happiness to the children in her care. Holding a Level 3 Diploma in Child Care, she later returned to the workforce as a domiciliary carer after taking time to focus on her family, continuing her dedication to providing compassionate and personalised care.


Eager to further her expertise in elder care, Tina is planning to pursue a Level 3 qualification in this field. She finds great fulfilment in offering companionship, support, and assistance to those in their later years, and she approaches each day as an opportunity to make a meaningful difference in their lives. Tina’s role as a carer allows her to bring comfort and dignity to those she serves, and she embraces this responsibility with deep purpose and compassion.


Outside of her professional role, Tina also manages various administrative tasks in the office and enjoys building strong connections with her colleagues. As a trainer, she takes pride in welcoming new team members and sharing her knowledge to help fellow carers grow and succeed. Tina balances her professional responsibilities with her personal life, where she cherishes time with her family. She believes that every interaction is an opportunity to bring comfort and joy to those in need, and she remains dedicated to making a positive impact every day.