Caring Folk Ltd

Kingswood House, Richardshaw Lane, Leeds LS28 6BN
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Top 20 award
9.9 97 Reviews
  • Caring Folk Ltd, Leeds
Areas covered: LS12, LS13, LS16, LS18, LS28

At Caring Folk the Service User is at the heart of everything the Company does.

Service Users and their representatives are fully engaged throughout the setting up of the bespoke care package to make sure any needs and wishes are fully taken on board when developing an initial care plan.

Only by doing this is it possible to deliver truly person-centred care.

The extra work put in to find the right carer for the Service User is what sets Caring Folk apart in this respect, and sets the starting point for a long term beneficial partnership going forward.

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Care Provided by Caring Folk Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Caring Folk Ltd
  • Person in charge
  • Kirsty Unila (Registered Manager)

Funding & Fees Guide for Caring Folk Ltd

  • Prices

  • £27.00 per hour

  • No additional charges made for travel etc

Caring Folk Ltd Reviews (97)

Total of 97, showing 21-40
9.9

Caring Folk Ltd has a Review Score of 9.9 (9.939) out of 10, based on 33 reviews in the last 2 years. Over all time Caring Folk Ltd has 97 reviews.

Overall Experience

  • 86
  • 9
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Date Published

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Review from Michelle A (Partner of Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From starting the contract of care with Caring Folk, I can honestly say this company go above and beyond for all their clients. Their staff are efficient, on time, friendly and met my husband's care needs with dignity, respect and humour. The company is well managed and the staff are one of their best
assets. I would have no hesitation in recommending this company, unlike the one we used prior to moving to Caring Folk.

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Review from J T (Wife of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Folk cared for my husband through the last years of his life, suffering with Alzheimer's and being bedbound for three years.

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Review from J H (Daughter of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had the carers from Caring Folk for nearly three years. They all cared, helped and supported her needs as she aged, to enable her to live in her own home, as was her wish. They gave her interaction and conversation, which for her was just as important as the help needed. A very big thank you for
all everyone gave her.

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Review from A B (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by all carers. Each member of the team we had provided excellent care, very friendly and helped my husband who has dementia in a very professional manner. I would certainly recommend them to anyone seeking care for a loved one.

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Review from Vivienne C (Wife of Client) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for my husband took the time to listen to me and ensure my wellbeing during what could often be a difficult time owing to my husband's condition and declining health, towards the end of his life. They were caring and respectful and carried out their duties in a friendly manner ensuring we
both had dignity and felt involved and listened to in regard to all aspects of care.

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Review from Kath T (Cousin of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service provided by Caring Folk Pudsey. Management and staff always went above and beyond our expectations at an extremely difficult time, ensuring our relative was treated with dignity and respect. Would highly recommend.

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Review from Alex C (Husband of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife initially needed Caring Folks services in 2020 when she came out of hospital recovering from a broken leg and suffering from Alzheimer’s they made my workload manageable with their care visits initially then with respite sitting calls for the next two and half years enabling me to have a break
a couple of times a week. When my wife was getting progressively worse they again stepped up to the mark adding additional care visits and treating my wife with dignity and respect at all times. Highly recommendable company showing true care and compassion.
Thank you.

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Review from Mary M (Daughter of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father passed away in March 2023, however, he had used the services of Caring Folk for approximately four years. Dad had a good rapport with his regular carers to the point where when one of them went to Scotland for a break dad always asked if she would bring some black pudding and haggis back if
he gave her the money which she was happy to do and Dad really appreciated that. The downside to all caring companies is that often the carers are not always there for the full amount of time the clients pay for. I do believe part of this is because they are rushing to deal with so many clients in a day. However, using the time that is paid for to have a chat with clients goes a long way, especially when they are by themselves for long periods. If my dad was still alive, I know he would recommend Caring Folk and so would I and the pricing is very reasonable compared to other companies.

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Review from Christopher G (Nephew of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only had a concern about one staff member re hand-washing and time of bedtime call undertaken, it was too early for our uncle and set for her own convenience, but this was acted upon immediately by management and resolved. All staff members very caring and supportive especially when our relative became
very unwell.

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Review from Helen W (Daughter of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with love and respect and we felt the whole company really does care properly about people.
The family who manage Caring Folk are exceptionally experienced in helping relatives with social service/ nursing and medical issues.
I always felt they were there for us and many times anticipated
needs ahead of us realising them ourselves. Jess did not hesitate to refer to trusted professionals for assessment of Mum's physical and environmental needs and initiated these herself whilst always communicating with us. It is purely because of this quality of care and insight that Mum is now as content as she is despite her complicated dementia.
Surely people realise by now how hard-pressed carers are, given the volume and nature of work that was after all once undertaken by rehabilitation wards, district nursing and other hospital-based environments.
We ask such a lot of companies like Caring Folk.
Our family will always remember their professionalism and kindness.

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Review from Steve C (Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Caring Folk were great at looking after my parents during the latter months of their lives. Nothing was too much trouble for them but most of all they treated my parents with respect and dignity at all times. With their help, we managed to keep my parents together at home
for as long as we possibly could until they both passed within 3 days of each other. They took away a lot of the stress that myself and my family were under at the time. I cannot thank them enough for what they did.

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Review from Julie L (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a hard thing choosing somebody to look after your loved one when you’re not there. Caring Folk came into our lives when we needed them most. They not only looked after my mum but they put their arms around the whole family. Nothing was too much trouble, they always kept me informed when anything
changed and helped me out by chasing the GP or healthcare provider. They’re the most considerate, kind and helpful group of angels who helped me and my family during and after a very hard time in our lives. We could not have asked for anything more from Caring Folk and nothing was too much trouble. I have recommended them to friends in the same position I found myself in and will carry on to do so.

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Review from Deborah K (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Folk are an amazing care company. They looked after my mum for the last remaining months of her life and nothing was too much trouble for them. From the management team down, everyone was fantastic, going above and beyond the call of duty. My mum looked forward to her daily visits and had a laugh
with all the carers and looked upon them all as her extended family. She trusted her carers and spoke to them openly about her concerns at the end of her life. My mum's best interests were at the heart of everything Caring Folk did, although she didn’t always see it that way, especially when it came to hoisting and toileting! Any concerns were relayed to me straight away. Communication with family was exceptional. I had full confidence in everyone at Caring Folk and knew that my mum was safe whilst with her carers. The support I received from all at Caring Folk was exceptional, even after my mum passed away. I would not hesitate in recommending Caring Folk.

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Review from Gill V (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother, who had dementia, had resisted carers for a long time, even though she wasn't coping. However, a fall with a subsequent broken right wrist meant that there was no alternative. That meant trying to find carers at short notice. After researching, I contacted several companies but
only two replied, one of which was Caring Folk who, thankfully, had carers available to go in twice a day.
I know my mother often refused what the carers offered to do but I was very relieved to know that someone was at least popping in twice a day to check she was ok and chat to her and reporting back when there was a problem. In addition to regular visits and daily phone calls from myself and other family members, it meant that my mother was able to stay in her own home until a sudden, short illness led to her death in hospital a few weeks later.

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Review from Jenine M (Daughter of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is what legends they all are! Not only for my mum but for me and my sister. They helped us so much, we couldn't have done this without them. Please do not hesitate as there are worth their weight in gold.
My mum thought they were her friends and never stopped talking about them all including
the managers. I can not thank them enough for everything there have done. Pot of gold for a company.

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Review from Sylvia A (Daughter of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Folk are an absolutely fantastic care provider - words do not do justice to how wonderful all of the caring team are. Every carer is highly professional and they all go above and beyond. They cared for Mum for almost a year - she was completely bedridden, suffering from cancer. The carers brought
warmth and sunshine daily into her life. Mum looked forward so much to their visits, enjoying their cheery banter with her - they were her ray of sunshine and helped make her 90th birthday a special occasion.
It has been a very anxious year for both myself (I live in Bristol) and my 93-year-old father. However, Caring Folk did a fabulous job in keeping me informed but also looking after Dad too - any concerns about him and they would let me know. They were super efficient at calling in any other support Mum needed i.e. nurses/doctors.
When Mum sadly passed, they were still there for Dad and myself - we were very touched that so many carers came to Mum's funeral.
I highly recommend them - thank you so much.

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Review from Shaun M (Partner of Client) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not a fault with the whole team. The care was exceptional, nothing was too much.
Excellent!

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Review from P W (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Folk is very professional, and all the girls go above and beyond. I worked for Caring Fol,k so when they were looking after my mum, I knew she was in safe hands. The manager is lovely and kept me updated. After Mum passed away, they still made sure I and my family were ok. This is the best care
team. I would highly recommend Caring Folk, and I would like to thank them for all they have done.

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Review from Linda D (Daughter of Client) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Caring Folk as a care provider.
As a family, we were nervous to allow carers into our home but soon realised we were in safe hands.
Caring Folk were recommended by social services. The staff are professional, kind and caring, Mum loved their visits.
The management are very
helpful too, whenever we needed to change our schedule everything was done as agreed.
Thank you all for your help and kindness, you made our days so much nicer.

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Review from K G (Daughter of Client) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were easy to contact and swift to respond. Really reasonable prices and very flexible with the hours we requested.
Mum was really happy with everyone who was involved in her care, she needed someone to talk to as well as help and that was fulfilled.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Caring Folk Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Caring Folk Ltd is calculated as follows: ( (184 Excellents x 5) + (12 Goods x 4) ) ÷ 196 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Folk Ltd is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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