Caring Folk Ltd

Kingswood House, Richardshaw Lane, Leeds LS28 6BN
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Top 20 award
9.9 97 Reviews
  • Caring Folk Ltd, Leeds
Areas covered: LS12, LS13, LS16, LS18, LS28

At Caring Folk the Service User is at the heart of everything the Company does.

Service Users and their representatives are fully engaged throughout the setting up of the bespoke care package to make sure any needs and wishes are fully taken on board when developing an initial care plan.

Only by doing this is it possible to deliver truly person-centred care.

The extra work put in to find the right carer for the Service User is what sets Caring Folk apart in this respect, and sets the starting point for a long term beneficial partnership going forward.

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Care Provided by Caring Folk Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Caring Folk Ltd
  • Person in charge
  • Kirsty Unila (Registered Manager)

Funding & Fees Guide for Caring Folk Ltd

  • Prices

  • £27.00 per hour

  • No additional charges made for travel etc

Caring Folk Ltd Reviews (97)

Total of 97, showing 81-97
9.9

Caring Folk Ltd has a Review Score of 9.9 (9.939) out of 10, based on 33 reviews in the last 2 years. Over all time Caring Folk Ltd has 97 reviews.

Overall Experience

  • 86
  • 9
  • 2
  • 0
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Date Published

97
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64

Review from I V (Wife of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers to be compassionate in their attitude to my husband, their main object wast make him as comfortable as possible. My husband was happy to see them and that was important to me.

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Review from Susan B (Daughter of Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience from the care team was significantly above our expectations. We were impressed by their support for my father and the personal touches they showed to keep him safe and comfortable in his last days.

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Review from Christine S (Daughter of Client) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Folk delivered end of life care for my Mum. The girls that came couldn't have been nicer. They were gentle with Mum and talked to her all the time about what they were doing. They never seemed rushed and although their time is obviously limited, I felt that they gave Mum all the time she needed.
They always left her comfortable and clean and when they arrived seemed genuinely pleased to see her. As Mum's condition deteriorated very quickly and Caring Folk were only with us for less than a week, the girls were already feeling like friends. Having them to deliver Mum's personal care, left me free to be her daughter instead of her carer and I could enjoy precious time with Mum during the last few days of her life.
I wouldn't hesitate to recommend this company and the lovely carers that work for them.

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Review from Stephen O (Son of Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last few months of his life, before passing away with an ever-increasing heart problem, which was life-shortening, my father was always treated with the greatest of respect from the staff of Caring Folk. They saw to his needs. And I would just like to say a big thank you to all the staff there.
Thank you from all of the family.

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Review from Jackie D (Daughter of Client) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic team, I cannot thank them enough for their care and support, for both Dad and I, during a very difficult time. From day one speaking to the manager and arranging what was required I immediately felt reassured. The carers were brilliant, always ensuring my fathers care needs were
met but working with him so he still felt in control. Staying calm in emergencies (thank you to one carer, in particular, I don’t know how I would have managed on those particular occasions if you hadn’t been there), going above and beyond what was expected, and always cheerful and smiling. Fabulous caring service from all the team, thank you.

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Review from C C (Daughter of Client) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Folk are a wonderful company who take caring for their clients very seriously. The care and compassion they show is fantastic. They go above and beyond, nothing is too much trouble.

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Review from J W (Wife of Client) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service and reliable.

Reply from Phil Handford, Director at Caring Folk Ltd

Thank you for your kind review; it is very much appreciated.


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Review from R R (Client) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant girls/ladies. The same ones tend to come and they are polite and chatty.

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Review from Dave H (Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must make sure that my comments are made public in relation to Caring Folk of Pudsey. We needed their services in relation to my father-in-law who was discharged from hospital and returned home. He was, regrettably, gravely ill and was at the end of his life. We contacted the manager at very short
notice and my wife and myself were blown away with the promptness and professionalism shown. Care was provided immediately and the ladies who tended to Dad were absolutely superb. Their caring nature towards Dad was so genuine and this put him at ease as his life was ending. Words cannot be found to explain our gratitude to Caring Folk and every member of staff who went above and beyond what would have been expected. We cannot thank the manager and the girls enough. Tremendous personal and caring service.

Reply from Phil Handford at Caring Folk Ltd

Thank You. It's always a pleasure to receive such great feedback.


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Review from Elizabeth D (Daughter of Client) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Caring Folk, both office staff and all carers adaptable, punctual, professional and above all caring. They showed they had time for the client as well as delivering the needs required. In time of emergency, dealt extremely well comforting my mother, and when necessary, the senior management
also attended, going well beyond what was contracted. We were more than delighted with all the care they provided, and above all my mother liked and responded to the carers and the care they gave.

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Review from S L (Client) assisted by family/friend published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good worker.
Really good service - no complaints.

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Review from Joanne H (Client) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Caring Folk Ltd for just over a month and it’s been like a breath of fresh air. The staff and carers are so nice and everyone makes you feel so welcome.
I would like to thank you all so much.

Reply from Phil Handford at Caring Folk Ltd

Thank you for your kind words Joanne. Great to be working with you.


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Review from E T (Daughter of Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very satisfied with Caring Folk. My mother has recently moved to our house, as she has dementia, poor physical ability and needs 24-hour care. Caring Folk have provided all our needs as and when we needed it. All the care has been of a high standard, with kindness and respect for my mother.
There is always a friendly, helpful response whenever ringing the office.

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Review from Mary N (Client) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have to have a regular booking.
Great help in supermarket, reaching up, down, checking sell-by dates, loading, packing, dropping near door, bringing into house and offer to put away. Always pleasant and cheerful.

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Review from Dianne T (Daughter of Client) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's only been one month since Caring Folk came on board but what a month! Problem after problem - issue after issue but Caring Folk have looked after my mother like she was one of theirs! They have also kept me informed every step of the way. It has been a tough four weeks but I would never have gone
through on my own. Thank you all!

Reply from Phil Handford at Caring Folk Ltd

Thank you for your kind words.


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Review from Mary C (Daughter of Client) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone we had contact with was kind and friendly. They were patient and understanding with Mum and really couldn’t have been nicer. I am so grateful to them for their help and care.

Reply from Phil Handford at Caring Folk Ltd

Thank you.


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Review from Paul D (Son of Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We currently utilise Caring Folk's befriending service for my mother who suffers with Alzheimer's disease. The members of staff are excellent, care is of a high quality and staff really go the extra mile to ensure my mother is comfortable and engaged in her environment. Their expert knowledge and experience
has been invaluable to us when adapting and tailoring my mother's care. Highly recommend to anyone seeking this or a similar service.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Caring Folk Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Caring Folk Ltd is calculated as follows: ( (184 Excellents x 5) + (12 Goods x 4) ) ÷ 196 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Folk Ltd is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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